Sprinklr

OCTOBER 20, 2021

Social suites platforms are designed just for this purpose. Your unified social suites strategy should: Capture actionable consumer insights. An omni-channel social listening strategy is the fuel that makes your customer experience engine run. Learn more about Sprinklr’s AI-powered social listening tool.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Sprinklr

OCTOBER 7, 2021

The proliferation of digital channels combined with the right technology lets you explore data and insights about competitors in ways you couldn’t before. Manual data collection. The volume and complexity of unstructured data is growing exponentially and brings new challenges. Get started today with no obligation.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

SurveySensum

MARCH 3, 2025

But, what is it, and how does it work for social media monitoring? What is Social Media Text Analytics? Social media text analytics is the process of analyzing text-based data from social media platforms using technologies like NLP, machine learning, and AI to extract meaningful insights. Lets find out!

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Sprinklr

JULY 22, 2021

But, the way customers give that feedback has shifted dramatically to digital channels like review sites, social media, and chat apps. Meanwhile, new channels are popping up all the time, and the volume of unstructured data from these sources continues to grow and grow. Away from the office, he enjoys traveling and golf.

Unstructured Data 98

Unstructured Data Social Media Artificial Intelligence Actionable Insights 98

SurveySensum

JANUARY 13, 2025

Heres how you can use various feedback channels and technologies to refine your CX: 1. Use Technology to Harness Indirect Feedback Not all valuable feedback is directly solicited. Some come from analyzing customer behavior and social interactions, providing a wealth of insights to enhance your strategy.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52