SurveySensum

JUNE 13, 2021

Their strategy drills down to fine details as to how the customer would be served at each touchpoint — both online and offline. Tune into social listening. Harness data analytics. You can turn every detractor into a promoter if you can simply listen to their problems and act on them. Tune into Social Listening.

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

CallCare

NOVEMBER 23, 2021

We anticipate that contact centre agents will continue to be a critical touchpoint in the customer journey. While measuring client emotions might be challenging, analytical tools can give important information. Your company may use social listening techniques to learn about client sentiments on social media platforms.

Artificial Intelligence 52

Artificial Intelligence Text Analytics AI Machine Learning 52

SurveySensum

SEPTEMBER 25, 2023

Many companies are now leveraging social listening to track keywords and brand mentions. According to a survey conducted by Meltwater , more than 61% of businesses are already employing social listening, and 80% planning to use it in the near future 3.

Customer Feedback 52

Customer Feedback Social Media Sentiment Analysis Text Analytics 52

Lumoa

APRIL 28, 2024

In your CX platform dashboard, you can see how your customers behave across all touchpoints and can personalize your interactions with them based on their behavior and preferences. Platform Overview Medallia is a cloud-based CX management software that provides survey features, sentiment analysis, social listening, and AI-powered insights.

Sentiment Analysis 78

Sentiment Analysis Compliance AI Social Media 78

Retently

FEBRUARY 9, 2024

Businesses can uncover invaluable insights to refine their offerings and fortify customer retention by delving into specific areas and gauging feedback across various touchpoints. Social listening capabilities further extend the reach, capturing spontaneous conversations and opinions shared across social media platforms.

Customer Feedback 92

Customer Feedback Net Promoter Score Customer Satisfaction NPS 92

SurveySensum

JANUARY 13, 2025

Omnichannel feedback involves collecting customer opinions from every touchpoint online, in-store, mobile apps, or during support experiences. Its all about creating a connected system where feedback from all touchpoints comes together, giving you a clear, 360-degree view of your customers experience.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52