Remove Social Listening Remove Text Analytics Remove Unstructured Data
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4 Marketing Strategies to expand your CX Strategy

SurveySensum

Tune into social listening. Harness data analytics. You can turn every detractor into a promoter if you can simply listen to their problems and act on them. Tune into Social Listening. Social media is the new front page of the internet. Harness Data Analytics . Source: [link].

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Unlock 360-Degree Customer Insights with Omnichannel Feedback

SurveySensum

Lets look at how you can use technology to capture this indirect feedback: Social Media Insights: On platforms like Twitter, Instagram, and Facebook, there are customer opinions in the form of likes, comments, and mentions. By combining social media insights with other metrics, you gain a broader view of your brand perception.