eglobalis

MARCH 30, 2025

This article examines in detail how businesses in both B2B and B2C contexts are leveraging AI, sentiment analysis, voice-of-customer (VoC) platforms, predictive analytics, and streaming data to capture customer insights in the moment. These integrated approaches were not built overnight.

AI 346

AI CX Sentiment Analysis Predictive Analytics 346

SurveySensum

APRIL 28, 2025

Thats where Voice of Customer (VoC) programs come in! But what is VOC, why is it crucial, and how can you leverage it to improve customer satisfaction and business growth? What is Voice of Customer (VoC)? When businesses fail to listen to their customers, frustration builds, leading them to switch to competitors.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

SEPTEMBER 19, 2022

What is the voice of the customer and how can you listen to it? What is the voice of the customer (VOC)? Build social proof with positive reviews. Social media. What is Voice of Customer (VOC)? Voice of the Customer (VOC) is made up of two things — experiences and expectations. Launch VOC surveys for FREE.

VOC 52

VOC Social Media Voice of the Customer Sentiment Analysis 52

Experience Investigators

AUGUST 3, 2021

I see too many CX leaders overcomplicate things, thinking that to get customer feedback they need: A series of listening posts set up across customer journeys. Questionnaires and Voice of the Customer (VOC) metrics. Listen beyond what they tell you. Buy-in across the entire organization. How far can this loop go?

Customer Experience 138

Customer Experience Construction Social Media Social Listening 138

SurveySensum

MARCH 3, 2025

So, lets explore how to implement text analytics in social media monitoring and how advanced platforms like SurveySensum empower businesses to collect, understand, and act on social media conversations in real-time.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

SurveySensum

SEPTEMBER 14, 2020

Make their jobs easy with intuitive technologies such as social listening tools, role-based dashboards, seamless workflows, and more. Listen to your customers with a comprehensive VOC program and analyze their feedback lucratively. Keeping them happy, engaged, and efficient is important. . Train them on new technologies.

Customer Experience 59

Customer Experience Social Media Sentiment Analysis CX Transformation 59

InteractionMetrics

MARCH 20, 2025

Each excels in niche areasthink razor-sharp social listening, hyper-scalable contact centers, or AI that predicts customer needs before theyre spoken. ConcentrixCX ConcentrixCX is a voice of the customer (VoC) platform capturing feedback from email, web, chat, and video.

CX 52

CX Social Media Contact Center Compliance 52