Lumoa

JUNE 26, 2023

Buyers will get a connected brand experience throughout all channels, including physical outlets, e-commerce stores, social media pages, and even through SMS and push notifications. They want to browse online, pick up offline, and tag your brand on social media.

Omnichannel 78

Omnichannel Net Promoter Score Customer Experience Social Media 78

Zendesk

FEBRUARY 10, 2022

Evaluate both structured and unstructured data to develop a comprehensive understanding of your customers and their interactions with your brand. Structured data is quantitative information such as names, geolocations, and credit card transactions.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

Confirmit

JUNE 6, 2018

It is tightly integrated with Confirmit Horizons, our comprehensive, multichannel Voice of the Customer (VoC), Voice of the Employee (VoE), and Market Research platform, so you can easily combine structured data from surveys with the depth of insight and unprecedented level of detail available only in open-ended feedback.

VOE 40

VOE Text Analytics Structured Data Voice of the Employee 40

Lumoa

MARCH 20, 2018

social media You might be wondering why social media is on the list. Social media is a powerful tool when it comes to customer experience. Let statistics speak for themselves: Churn can increase by up to 15% if businesses fail to respond to customers over social media. It's simple.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Lumoa

JANUARY 23, 2018

Feedback arrives in other forms as well: pure text sent via various channels directly to the company, comments in social media, reviews in application stores and online stores etc. Text analytics includes a set of techniques that structure information arriving in text format— in this case, free text customer feedback.

Text Analytics 114

Text Analytics Sentiment Analysis NPS Net Promoter Score 114

Taylor Reach Group

SEPTEMBER 29, 2020

A cloud communication platform should be an all-in-one, omni-channel solution that provides phone, email, ticketing, and chat with a dash of social media and mobile app integration thrown in. Data is useless unless you use it and there are so many companies today collecting boatloads of unused customer information.

Contact Center 85

Contact Center Artificial Intelligence CRM Net Promoter Score 85

DMG Consulting

FEBRUARY 25, 2019

They can mine customer interactions from all channels, including social media, to capture the voice of the customer (VoC) firsthand. Speech and text analytics provide essential input into the CJA process by capturing spoken and written conversations and converting them into structured data for analysis. VoC Unfiltered.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

Lumoa

FEBRUARY 16, 2023

With an omnichannel approach, you’ll gather feedback from the following: Online surveys In-App surveys/rating request Chatbots Customer interviews Your Net Promoter Score Online product reviews Social Media mentions and DMs You’ll gain deeper insights into a customer’s behavior and preferences by collecting their direct feedback.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

SurveySensum

OCTOBER 19, 2023

Users were actively complaining about it on social media. Closed-ended questions provide structured data, while open-ended questions yield qualitative insights. The survey revealed several crucial insights: Many respondents complained about the poor battery life of the smartphone.

Customer Satisfaction 52

Customer Satisfaction Structured Data Social Media Start-ups 52

Lumoa

JANUARY 19, 2023

Some metrics you can use are price sensitivity, social media sentiment scores, trust ratings, and event attendance. Train in Reporting and Story-telling Data reporting is a crucial skill that entails gathering, evaluating, and structuring data into an understandable format.

Net Promoter Score 88

Net Promoter Score Customer Experience NPS Start-ups 88

SurveySensum

MARCH 3, 2022

Semantria Storage and Visualization (SSV) allows you to collect, store, and analyze texts to generate reports and structure data to identify trends. . It uses social media, emails, messaging apps, in-app tools, and other digital mediums to collect and monitor data, patterns, and feedback. . Best Features.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

MARCH 7, 2025

Online Reviews and Social Media Mentions: Public perceptions from platforms like Google Reviews, Healthgrades, and social media discussions. Interoperability Issues : Difficulty in integrating data across different systems. AI-powered NLP converts unstructured text into structured data for better analysis.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52