Remove Social Media Remove Structured Data Remove Text Analytics
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Everything You Need to Know about Text Analytics

Lumoa

These standard metrics include not only the number, but also free text feedback revealing why your customers like or dislike you or your product. Feedback arrives in other forms as well: pure text sent via various channels directly to the company, comments in social media, reviews in application stores and online stores etc.

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A Guide to Choosing the Right Text Analysis Software for Your Business

Lumoa

There’s an avalanche of text data out there. It’s full of insights, but only if we can effectively gather, structure, and analyze it. It’s full of insights, but only if we can effectively gather, structure, and analyze it. That’s where text analysis, or text mining, comes into play.

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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

Social Media You might be wondering why social media is on the list. Social media is a powerful tool when it comes to customer experience. Let statistics speak for themselves: Churn can increase by up to 15% if businesses fail to respond to customers over social media. It’s simple.

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Customer Experience Strategy: An A to Z Glossary

Lumoa

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. social media You might be wondering why social media is on the list. Social media is a powerful tool when it comes to customer experience. It's simple.

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Confirmit Genius: Mining for Hidden Truths in Free-form Content

Confirmit

Confirmit Genius is an advanced Text Analytics platform that uses the latest Machine Learning technologies to help you draw meaning from unstructured content. Even social media data can be imported for analysis, providing businesses with unparalleled insights into their online reputation and informing important business decisions.

VOE 40
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Speech Analytics and AI Is a Winning Combination

DMG Consulting

The future of this process is analytics-enabled QM (AQM). Speech and text analytics are used to listen to/read customer interactions and provide feedback to the enterprise (general trends) and agents (what they do right and how to improve). This iframe contains the logic required to handle Ajax powered Gravity Forms.

AI 48
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A to Z Guide to Customer Experience Definitions and Terms

Lumoa

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. social media You might be wondering why social media is on the list. Social media is a powerful tool when it comes to customer experience. It's simple.