SurveySensum

FEBRUARY 24, 2025

While both deal with analyzing text, they serve different purposes. First, What is Text Analytics? Text analysis , also known as text mining, is the process of extracting useful information from unstructured text data. But whats the difference between the two? Arent they basically the same thing?

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

Lumoa

JANUARY 23, 2018

These standard metrics include not only the number, but also free text feedback revealing why your customers like or dislike you or your product. Feedback arrives in other forms as well: pure text sent via various channels directly to the company, comments in social media, reviews in application stores and online stores etc.

Text Analytics 114

Text Analytics Sentiment Analysis NPS Net Promoter Score 114

SurveySensum

MARCH 10, 2025

With the right text analytics software. What is Conversation Analytics? Conversational Analytics is the process of analyzing customer interactions – across chats, emails, call transcripts, surveys, and other communication channels – to extract insights, detect trends, and improve customer experience.

AI 52

AI Text Analytics Compliance Sentiment Analysis 52

Lumoa

JANUARY 8, 2024

There’s an avalanche of text data out there. It’s full of insights, but only if we can effectively gather, structure, and analyze it. It’s full of insights, but only if we can effectively gather, structure, and analyze it. That’s where text analysis, or text mining, comes into play.

Sentiment Analysis 147

Sentiment Analysis Text Analytics ML Machine Learning 147

Lumoa

FEBRUARY 9, 2023

Social Media You might be wondering why social media is on the list. Social media is a powerful tool when it comes to customer experience. Let statistics speak for themselves: Churn can increase by up to 15% if businesses fail to respond to customers over social media. It’s simple.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. social media You might be wondering why social media is on the list. Social media is a powerful tool when it comes to customer experience. It's simple.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Confirmit

JUNE 6, 2018

Confirmit Genius is an advanced Text Analytics platform that uses the latest Machine Learning technologies to help you draw meaning from unstructured content. Even social media data can be imported for analysis, providing businesses with unparalleled insights into their online reputation and informing important business decisions.

VOE 40

VOE Text Analytics Structured Data Voice of the Employee 40