SurveySensum

FEBRUARY 17, 2025

In this digital age, where feedback can be gathered from multiple sources from social media posts to online reviews, it has become imperative that you dont miss anything as each of these customer activities can be valuable for your business. Data Cleaning : It removes irrelevant data (e.g., So whats the solution here?

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

JUNE 13, 2021

Tune into Social Listening. Social media is the new front page of the internet. This is why it is necessary to tune into social listening. . In fact, social listening gives you a quick look at customers who have given negative reviews on your official handles.

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

SurveySensum

FEBRUARY 24, 2025

Both Work With Unstructured Data : Both text and sentiment analysis deals with unstructured customer data and feedback, such as texts, emails, surveys, social media conversations, online reviews, etc. Both techniques transform raw text into structured data that can be analyzed for patterns and trends.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

Intercom, Inc.

SEPTEMBER 9, 2022

GPT-3 can create human-like text on demand, and DALL-E, a machine learning model that generates images from text prompts, has exploded in popularity on social media, answering the world’s most pressing questions such as, “what would Darth Vader look like ice fishing?” Fergal Reid: Yeah, I think that that’s a fair assumption.

Machine Learning 249

Machine Learning ML Unstructured Data AI 249

CX Journey

MAY 20, 2015

Data come in all different shapes and sizes: structured, unstructured, solicited, unsolicited…oh my! A lot is written about survey data and analyzing structured quantitative data, but let’s take a look at unstructured data. What is unstructured data ?

Unstructured Data 64

Unstructured Data Text Analytics Social Media Customer Feedback 64

Sprinklr

OCTOBER 7, 2021

And without real-time data, you cannot effectively inform strategies to your customer care, paid media, social media, and digital marketing teams. Manual data collection. The volume and complexity of unstructured data is growing exponentially and brings new challenges. Slow adaptations to strategy.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

SurveySensum

OCTOBER 29, 2024

Insights can be gathered from multiple sources like email, phone calls, social media, etc, and with the help of contact center analytics data can be consolidated from all these channels to gain a complete picture of the customer journey. Let’s understand each of them.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

InteractionMetrics

JANUARY 31, 2025

Their in-depth analysis of unstructured data and verbatim feedback provides valuable insights. However, their social media monitoring services are an add-on rather than an included feature, which may be a drawback for some businesses.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

Zendesk

FEBRUARY 10, 2022

Evaluate both structured and unstructured data to develop a comprehensive understanding of your customers and their interactions with your brand. Structured data is quantitative information such as names, geolocations, and credit card transactions.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

DMG Consulting

JULY 16, 2019

CJA solutions include big-data capabilities that capture, measure, analyze and evaluate the quality and outcome of the customer (or prospect) experience for all customer-facing self-service and agent-assisted interactions, channels and activities.

Customer Journey Map 67

Customer Journey Map Unstructured Data Social Media Contact Center 67

Hodusoft

MARCH 12, 2025

Accurate Assessment of Credit Risk AI-powered solutions can analyze vast amounts of information such as transaction history, social media behavior, financial statements, and other unstructured data to accurately assess customers’ creditworthiness.

Contact Center 52

Contact Center AI Machine Learning Finance 52

CX Journey

JULY 10, 2014

Analysis takes many forms because there will be many different types of data to make sense of. You''ll need a way to crosstab, predict, identify key drivers, and prioritize improvements with survey data; mine and analyze your unstructured data; and track, review, and prioritize social media inputs and influencers.

Unstructured Data 71

Unstructured Data Customer Experience VOE Data Mining 71

CSAT.AI

SEPTEMBER 25, 2017

Opinions shared on social media and review sites might be in the thousands daily. Many companies use social media monitoring tools to find and review one-by-one brand mentions, but what those tools don’t tell you is how do consumers feel about your brand. It’s important to record this information too.

Artificial Intelligence 59

Artificial Intelligence Predictive Analytics Unstructured Data Sentiment Analysis 59

Callminer

SEPTEMBER 14, 2020

Harshil Bhatnagar is the owner of Staiir Social Media Marketing. “At They offer the capacity to conduct behavioral analysis of clients based on real-time data. It is not there for the general questions, and analysts should know that and be able to communicate these answers into something that the company can address. Staiir_SMM.

Compliance 182

Compliance Unstructured Data Non-Profits Technology 182

Customer Experience Matrix

NOVEMBER 4, 2014

Data and analytics are included in the system; execution is not. Basically, it imports data from multiple sources, builds a consolidated profile for each customer, tracks individual behavior over time, builds segments of customers with similar behaviors, and makes those segments available to external systems for marketing messaging.

Unstructured Data 81

Unstructured Data Social Media Start-ups Technology 81

Shep Hyken

APRIL 8, 2022

Encourage social media engagement and sharing of in-store purchase . petabytes of unstructured data from 1 million customers every hour. Develop better listeners and encourage storytelling . Balance the real and virtual buying experience, through a channel-agnostic, seamless experience with in-store digitization .

Retail 72

Retail Customer Experience Contact Center Omnichannel 72

1 to 1

FEBRUARY 4, 2014

As 1to1 Media Senior Writer Cynthia Clark notes in a new article on the topic, one of the greatest challenges executives face is being able to glean actionable insights from the mountains of data that are available.

Unstructured Data 41

Unstructured Data Social Media Actionable Insights 41

Lumoa

FEBRUARY 16, 2023

With an omnichannel approach, you’ll gather feedback from the following: Online surveys In-App surveys/rating request Chatbots Customer interviews Your Net Promoter Score Online product reviews Social Media mentions and DMs You’ll gain deeper insights into a customer’s behavior and preferences by collecting their direct feedback.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

Confirmit

AUGUST 7, 2019

Confirm supports Market Researchers who are increasingly challenged to mine the wealth of information from multiple feedback channels - including social media, CRM systems and unstructured data sources.

Unstructured Data 40

Unstructured Data Sentiment Analysis Social Media Engineering 40

Execs In The Know

FEBRUARY 16, 2025

Let’s be real, we’re all swimming in data. It’s everywhere customer feedback, social media rants, cancellation notices a never-ending flood. So, how do we turn data into compelling, human stories? Really Listen: Data isn’t just about what customers do; it’s about what they say and feel.

Unstructured Data 52

Unstructured Data Machine Learning Social Media NPS 52

Execs In The Know

FEBRUARY 17, 2025

Let’s be real, we’re all swimming in data. It’s everywhere customer feedback, social media rants, cancellation notices a never-ending flood. So, how do we turn data into compelling, human stories? Really Listen: Data isn’t just about what customers do; it’s about what they say and feel.

Unstructured Data 52

Unstructured Data Machine Learning Social Media NPS 52

Qualtrics

OCTOBER 9, 2020

Unstructured data is becoming an increasingly important part of a successful listening program. CX leaders all recognize the importance of a robust structured VoC data collection program. First off, can you explain what unstructured data is? social media comments , user reviews, etc.).

Unstructured Data 20

Unstructured Data Sentiment Analysis CX Machine Learning 20

SurveySensum

OCTOBER 4, 2024

Your customers’ feedback is flowing in from multiple sources – email, social media reviews, live chat interactions, in-store interactions, etc. Managing such a vast amount of data and taking action can be challenging and overwhelming. How are you staying on top of feedback coming from all your sources?

Unstructured Data 52

Unstructured Data Social Media Omnichannel Close the Loop 52

SurveySensum

SEPTEMBER 11, 2024

. → Here’s the list of the top 7 Customer Journey Analytics tools Real-time Monitoring : Implementing real-time monitoring via in-app feedback, website pop-ups, chatbots, social media, web analytics, etc, will help you capture immediate customer responses and enable you to act in real time.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

Lightico

JUNE 6, 2024

IDP Pros: Intelligent Automation : Leverages ML and NLP to understand document context, extracting meaningful data with high accuracy. Flexible and Adaptable : Handles a wide range of document formats, including structured, semi-structured, and unstructured data.

AI 52

AI Unstructured Data Machine Learning Compliance 52

SurveySensum

DECEMBER 24, 2024

Analyze customer sentiments and extract actionable insights from unstructured data with SurveySensums AI-enabled text and sentiment analysis! Best Features Feedback Channels Capture feedback using multiple channels like online surveys, social media, emails, text messaging, etc.,

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

APRIL 18, 2023

But they’re only one small piece of the customer experience data puzzle. CX Survey Sample Your customers and prospects are constantly giving you data: Social media posts, sales calls , product usage patterns, emails, support tickets, product review pages, and so on. Thankfully, these days are behind us!

Customer Experience 78

Customer Experience CX Net Promoter Score Unstructured Data 78

Ameyo Callversations

APRIL 21, 2022

A contact center is a facility where customer service representatives answer customer queries over phone calls, emails, chat, social media, and other channels. In addition, cloud-based analytics engines and unstructured data processing will help decipher the insights hidden in the data. appeared first on Ameyo.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

SugarCRM

JANUARY 27, 2022

Raw data isn’t helpful for most business processes. Data isn’t always immediately useful, even when it’s all gathered in one location. Unstructured data, which isn’t organized according to specific schema or modeling, doesn’t typically fit in most applications or allow for business use. Conduct a Debrief.

Social Media 48

Social Media Unstructured Data Sales Start-ups 48

Qualtrics

FEBRUARY 10, 2020

Now you can hear what people are saying about your company on social media and third-party websites like review sites. You can now pull in all this data into CustomerXM so you get the full picture, across all your channels. Understand - understand the hidden meaning in your data and get to insights faster.

CX 58

CX Close the Loop Unstructured Data Social Media 58

Execs In The Know

DECEMBER 6, 2021

They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media. Meanwhile, customers continue to voice their preferences after being forced through a self-service funnel during much of the pandemic.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media. Meanwhile, customers continue to voice their preferences after being forced through a self-service funnel during much of the pandemic.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

InteractionMetrics

NOVEMBER 11, 2024

And maybe that seems like way out of line, but I just feel like with social media sometimes there’s this devaluation of the experts and everybody can weigh in on whether, you know, vaccines are good or bad or actually there are medical professionals who have a more informed opinion than I do about vaccinations.

NPS 52

NPS Net Promoter Score Start-ups Unstructured Data 52

SugarCRM

JANUARY 11, 2024

Gain a Better Understanding of Your Audience Base Maybe the most significant advantage posed by generative AI is its vast potential to closely analyze and generate accurate insights into large volumes of unstructured data. Without similar technologies, this data can be time-consuming and expensive to process.

AI 32

AI Unstructured Data Predictive Analytics Machine Learning 32

SurveySensum

SEPTEMBER 5, 2024

Credit risk assessment : AI improves credit risk management by evaluating the creditworthiness of customers by not only assessing traditional data but also alternative data like spending patterns, social media activities, and geolocation.

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52

SugarCRM

JANUARY 18, 2022

While data is indispensable to any modern business, it’s useless by itself. Up to 95% of all businesses say that managing their unstructured data is a problem. Yet managing unstructured data isn’t the real problem—understanding it is. The Distinction Between Data and Analytics. But there’s a catch.

Unstructured Data 42

Unstructured Data CRM Social Media Start-ups 42

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . Verint ForeSEE. Nice SATMETRIX. Conclusion. What are VoC tools?

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52