The Customer Service Blog

JANUARY 5, 2024

This involved unsubstantiated accusations of child abuse against prominent individuals linked to a Washington DC pizzeria. While last year, the brand Target was falsely accused of selling ‘satanic’ children’s clothes on social media. It was fake news that led to the ‘pizzagate’ scandal in 2016, for example.

Pharmaceutical 73

Pharmaceutical Social Media Technology Technology 73

Intercom, Inc.

NOVEMBER 17, 2021

For the past 25 years, she’s been helping people and businesses draft their own style guides and write better emails, chats, and social media messages to improve both communication and the customer experience. And so, in 1996, she founded E-WRITE , a writing training consultancy that helps people do just that.

Start-ups 118

Start-ups Social Media Customer Service Government 118

Doing CX Right

JULY 14, 2020

George Washington University – view course info > here. Besides a discount, I can help you: Elevate your personal brand and position you as a CX Leader on your resume, social media, etc. The course I completed is now offered at several reputable schools including: . There’s plenty of room for all of us!

CX 52

CX Artificial Intelligence Machine Learning Social Media 52

Zendesk

SEPTEMBER 27, 2022

This is an extraordinarily difficult season of travel,” Marc Casto, president of leisure brands in the Americas for Flight Centre Travel Group, told The Washington Post. These channels include phone, email, social media, chat, and instant messaging. Monitor social media. Even the U.S. Provide self-service options.

CX 52

CX Social Media Transportation Omnichannel 52

Intercom, Inc.

SEPTEMBER 17, 2020

But I did get some elementary school and middle school education in the States near Washington, D.C., We’re living in a world where anonymous accounts on social media are increasingly seen as a part of a dangerous trend towards misinformation. and that’s why I have this American accent minus the vocabulary.

Start-ups 210

Start-ups Sales Non-Profits Social Media 210

ProProfs

SEPTEMBER 30, 2020

Answer- George Washington Carver. Politics is a hot topic, especially on social media these days, where debates take place at the drop of a hat! In science, what word means a smaller representation of an object or event? Answer- Model. Which scientist did research with peanuts and helped southern farmers? Answer- 32.

Sports 98

Sports Education Gaming Government 98

Qualtrics

APRIL 28, 2020

The residents of Washington and Connecticut are lucky you are in their corner. Let’s flood social media with these stories this week to celebrate the people we love.

Healthcare 49

Healthcare Hospitality Hospitality Social Media 49

SurveySensum

JULY 14, 2020

He has been featured in The Economist, Social Media Today, Computerworld, BizTech Magazine, and many others and has contributed to books on Customer Service, Social Media, and IT Change Management. She is also a prolific International Author and her two books on Customer Experience are launching soon. LinkedIn : [link] /.

Customer Experience 132

Customer Experience CX E-commerce Social Media 132

Qualtrics

APRIL 9, 2020

Social media management platform, Buffer, has a fully remote workforce with more than 85 people working in 19 different countries. The Washington Post reports that in 2018, the average American spent 225 hours – well over nine full calendar days – commuting back and forth to work. Bring people together, even when they’re apart.

Social Media 36

Social Media Start-ups 36

Qualtrics

MARCH 24, 2020

Washington. Social Media Distribution. These customizable solutions include a Remote Learning Pulse for K-12 and higher-ed—with a ‘Snapshot’ component to assess macro needs, and a ‘Check-In’ to quickly and regularly monitor experiences. Reports provide a one-stop source of truth which can be made public, such as in King Co.,

Education 37

Education Sentiment Analysis Close the Loop Social Media 37

Zendesk

MARCH 3, 2021

The acronym, originally released in a 1981 article by Director of Corporate Planning for Washington Water Power Company George T. Understand customers’ pain points using surveys, feedback forms and social media research. Achieving your ideal customer service results starts with clear objectives.

Customer Service 59

Customer Service CRM Omnichannel Social Media 59

Comm100

AUGUST 23, 2018

What this means is big news for business: More people across the globe are now using messaging apps over social media. As part of this innovative push towards better service, Delta installed five interactive digital screens with individual receivers at the Ronald Reagan Washington National Airport. Source: Business Insider.

Customer Service 40

Customer Service Hospitality Hospitality Omnichannel 40

Comm100

MAY 22, 2020

Be everywhere your customers want you to be, whenever they want with Live Chat, Email, Social Media, SMS & Knowledge Base – for free! Here are a few benefits of coining a name for your call center team, and we’ll walk through some examples too. Free Omnichannel Customer Engagement. Get Omnichannel Free. Omnichannel.

Omnichannel 52

Omnichannel Sales Sports Social Media 52

Intercom, Inc.

AUGUST 25, 2022

Fake news isn’t a recent phenomenon, but social media platforms have provided the perfect echo chamber for them to fester and spread at an unprecedented magnitude and with very real-life consequences. But traditional fact-checking and automated content filters are no match for the power behind disinformation and misinformation.

Social Media 208

Social Media Machine Learning Start-ups Government 208