The DiJulius Group

JULY 13, 2022

His career spans hundreds of companies, working with brands like Mayo Clinic, Wells Fargo, South Carolina Parks, Ohio Parks, and Fellowes. Today, Joel lives in Sioux Falls, South Dakota with his family. Joel Sylvester has an unsurpassable passion for customer service.

Contact Center 52

Contact Center AI Customer Service Customer Experience 52

Fonolo

DECEMBER 4, 2019

Naturally, the video was shared on Facebook and Instagram and both the agent and the store were celebrated for their approach: Next up is a touching story about an internet technician who was making an in-home service call in South Carolina.

Customer Service 84

Customer Service Social Media Hospitality Hospitality 84

Lightico

MARCH 23, 2022

What are the advantages of becoming an MGA? Knowledge – Most MGAs have years of experience working within the insurance industry.

Retail 52

Retail Innovation Sales Customer Service 52

Qualtrics

APRIL 28, 2020

One colleague shared a story with me about her cousin, who is a mom, wife and nurse from Charleston, South Carolina. And it touches all of us. Several of my colleagues have loved ones in the eye of the storm. However, she is not at home with her family.

Healthcare 49

Healthcare Hospitality Hospitality Social Media 49

Service Quality Institute

APRIL 11, 2022

This week I have been in Hilton Head Island, South Carolina. Firms like Federal Express do not know how to spell the words Service Recovery. They are in essence a monopoly. I get a 60% discount off their international rates so I am stuck with them. My wife Pat and I got married here 45 years ago so we came back.

Retail 52

Retail Customer Service Customer Experience 52

Qualtrics

JANUARY 23, 2019

He’s a proud University of South Carolina Gamecock Alumni. Steve Boese – Boese is the HR Technology Conference Co-Chair, Co-Host of the HR Happy Hour Show and Podcast, and HR Executive Magazine columnist. Follow Steve for the latest updates about his podcast and the latest HR trends. ( @SteveBoese ).

Social Media 52

Social Media Technology Technology Education 52

Qualtrics

JANUARY 29, 2019

He holds a Bachelors from the University of South Carolina and an MBA from the University of Pennsylvania – The Wharton School. Russ Laraway is the Vice President of People at Qualtrics. Prior to joining Qualtrics he held various product roles at Google, Twitter, and was a Co-Founder and COO of Candor, Inc.

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