article thumbnail

094: AI and Your Contact Center

The DiJulius Group

His career spans hundreds of companies, working with brands like Mayo Clinic, Wells Fargo, South Carolina Parks, Ohio Parks, and Fellowes. Today, Joel lives in Sioux Falls, South Dakota with his family. Joel Sylvester has an unsurpassable passion for customer service.

article thumbnail

What is an MGA in Insurance?

Lightico

What are the advantages of becoming an MGA? Knowledge – Most MGAs have years of experience working within the insurance industry.

Retail 52
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

2020 Vision: What Customer Service Looked Like in 2019

Fonolo

Naturally, the video was shared on Facebook and Instagram and both the agent and the store were celebrated for their approach: Next up is a touching story about an internet technician who was making an in-home service call in South Carolina.

article thumbnail

The Power of Service Recovery

Service Quality Institute

This week I have been in Hilton Head Island, South Carolina. Firms like Federal Express do not know how to spell the words Service Recovery. They are in essence a monopoly. I get a 60% discount off their international rates so I am stuck with them. My wife Pat and I got married here 45 years ago so we came back.

Retail 52
article thumbnail

Qualtrics gives thanks to healthcare workers

Qualtrics

One colleague shared a story with me about her cousin, who is a mom, wife and nurse from Charleston, South Carolina. And it touches all of us. Several of my colleagues have loved ones in the eye of the storm. However, she is not at home with her family.

article thumbnail

Why Qualtrics – Russ Laraway – VP of People Operations

Qualtrics

He holds a Bachelors from the University of South Carolina and an MBA from the University of Pennsylvania – The Wharton School. Russ Laraway is the Vice President of People at Qualtrics. Prior to joining Qualtrics he held various product roles at Google, Twitter, and was a Co-Founder and COO of Candor, Inc.

35
article thumbnail

5 Tips for Fostering a Positive Employee Environment

SurveySensum

When employees realize that their employer invests in their development and follows South Carolina employment laws , they are more likely to stay because they see it as a place where they can build a rewarding career. Addressing Challenges in Creating a Positive Workplace Creating a positive workplace sounds awesome, right?

Finance 52