Intercom, Inc.

JUNE 29, 2018

There is something unique about the joy of being on a high-functioning, high-achieving team – and that goes as much for a sporting team as a professional one. My time as an engineering manager at Intercom has reinforced for me the parallels between team sports and being part of a successful engineering team.

Sports 168

Sports Engineering Construction Gaming 168

Customer Think

FEBRUARY 16, 2023

In 2021, nearly 60% of consumers bought new sports shoes. Sales in the sporting goods market indicate so much, having declined by 4% to 8% in the first nine months of 2022, according to a recent report by McKinsey & Co. Are all of those pandemic joggers now running for the exits? Industry leaders expect […]

Sports 64

Sports Retail Customer Experience Sales 64

Totango

MAY 2, 2022

In this article, we’ll look at the mistake of not thinking of customer success as a team sport. . In other words, customer success is a team sport, and failure to think of it as such, can result in issues like slow product adoption, poor customer experiences, high churn rates and more.

Sports 109

Sports Finance Start-ups Customer Experience 109

Totango

MAY 7, 2024

The post Expansion is a Team Sport: Strategies for Aligning CS and Sales in 2024 appeared first on Best Customer Success Blog: Articles for Enterprise Growth. If you’re ready to drive measurable growth from your customer base, we’d love to talk to you.

Sports 100

Sports Sales Net Promoter Score NPS 100

Neosperience

JANUARY 4, 2022

In a context where the world of sport is constantly growing, but at the same time in need of change, the emergence of innovative technologies , the diffusion of new tools and their use have become factors of enormous importance for the growth and evolution of the sector. Technological trends on the methods of involvement of sports fans.

Sports 52

Sports Technology Technology Artificial Intelligence 52

Doing CX Right

OCTOBER 10, 2022

The post Lessons From The Sports Industry to Level Up Your Game and Customer Service Performance appeared first on Doing CX Right.

Sports 59

Sports Gaming Customer Service CX 59

VOZIQ

FEBRUARY 1, 2023

Here are three significant reasons why customer retention is an agility sport. This blog was Originally published at Customerthink The post Three Reasons Why Retention is an Agility Sport appeared first on VOZIQ AI. Your retention strategy must be proactive. AI and machine learning play a crucial role in ensuring that.

Sports 52

Sports Machine Learning Customer Retention AI 52

Help Scout

APRIL 15, 2024

As we venture into this next season of support, where AI will make our landscape more competitive and providing human support will become more demanding, what kinds of skills should we be developing? Read the full article

Sports 64

Sports AI 64

Beyond Philosophy

SEPTEMBER 26, 2014

Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries. The post How Sports Results Affect Our Decision Making appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants.

Sports 130

Sports CEM Outlook Gaming 130

Win the Customer

SEPTEMBER 18, 2018

The same is true in the business of professional sports, a $60 billion-a-year industry where some franchises grow into monster brands. Sales managers in many industries sometimes use sports themes in their coaching -– competitiveness, dedication, strategy execution, etc. Attitude adjustment.

Sports 69

Sports Sales Gaming Social Media 69

Customer Think

JANUARY 31, 2023

Today, an effective retention strategy not only has to be quick but also agile in responding to the growing complexity of customer churn. It’s because customers have plenty of options to choose from and have a pretty shallow barrier to switching their service provider, so much so that about 30%-40% of customers continue to switch […]

Sports 84

Sports Customer Loyalty 84

Heart of the Customer

AUGUST 4, 2016

The post CX is a team sport. At HoC we’ve had the amazing opportunity to work with all kinds of companies: non-profits, retailers, insurance companies, you name it. The one consistency is a […]. Is your whole team playing? appeared first on Heart of the Customer.

Sports 74

Sports Non-Profits CX Retail 74

Customer Think

JULY 7, 2023

In all team sports, maturity is paramount. In fact, lack of synchronization is at the heart of any sports team’s maturity and success. Is customer experience maturity the priority in your Chief Customer Officer Playbook? In rowing or crew, for example, immaturity means lack of synchronization. Consider […]

Sports 130

Sports Customer Experience 130

Kerry Bodine

JANUARY 10, 2020

The post Why Journey Mapping Is A Team Sport — And How To Get Your Team Involved appeared first on Bodine & Co. You can also solicit input from leaders and individual contributors throughout your organization on how to best craft the story of the journey so that it’s actionable for their parts of the organization.

Sports 71

Sports Customer Journey Map Finance 71

Steven Van Belleghem

DECEMBER 19, 2022

For instance, we recently saw how Decathlon, the largest sporting goods retailer in the world with more than 1,690 stores in 60 countries and regions, has been deeply investing in a circular economy philosophy. It totally makes sense, knowing that Belgians have on average more than €160 worth of unused sports equipment at home.

Sports 136

Sports Retail CX Customer Experience 136

MyCustomer Experience

JANUARY 25, 2024

You might recall how I like to say, "None of us are as clever as all of us." Recently I decided that I would like to leverage the power. 25th Jan 2024 By Colin Shaw Founder & CEO

Sports 40

Sports Customer Experience 40

Heart of the Customer

FEBRUARY 4, 2015

The post Interview with Laurie Englert – Customer Experience is a Team Sport appeared first on Heart of the Customer. And the way she answered it was by creating an environment where customer experience is everybody’s job. Laurie […]. Culture Customer Experience Customer Journey Map Interviews'

Sports 79

Sports Customer Journey Map Customer Experience Manufacturing 79

Customer Bliss

MAY 23, 2017

In 2015, Sports Business Journal called The Belmont Stakes “The Sporting Event Of The Year.” LaRocca joined NYRA in 2014 from Modell’s Sporting Goods, the largest privately held sporting goods retailer in the U.S., Under her leadership, they turned it into a three-day festival. About Lynn.

Sports 57

Sports Customer Experience Hospitality Hospitality 57

Kerry Bodine

JANUARY 10, 2020

The post Why Journey Mapping Is A Team Sport — And How To Get Your Team Involved appeared first on Bodine & Co. You can also solicit input from leaders and individual contributors throughout your organization on how to best craft the story of the journey so that it’s actionable for their parts of the organization.

Sports 62

Sports Customer Journey Map Finance 62

Kerry Bodine

JANUARY 10, 2020

The post Why Journey Mapping Is A Team Sport — And How To Get Your Team Involved appeared first on Bodine & Co. You can also solicit input from leaders and individual contributors throughout your organization on how to best craft the story of the journey so that it’s actionable for their parts of the organization.

Sports 62

Sports Customer Journey Map Finance 62

Customer Think

AUGUST 3, 2024

Outside the stadiums and arenas where the 2024 Paris Olympics will make sports history, a career-making competition is taking place. The summer games are projected to generate $12 billion in sponsorship revenue for the City of Light from nearly 80 brands, according to Sports Pro Media. It’s for consumers, not medals.

Sports 59

Sports Gaming Customer Loyalty 59

Customer Think

MARCH 15, 2023

A Chief Customer Officer playbook is a sports analogy for what needs to be done to win the game: maximum customer lifetime value. Playbooks are pivotal to the success of all team sports: football and soccer, baseball and cricket, basketball and volleyball, hockey and lacrosse, rugby and rowing, NASCAR pit crews, and so on.

Sports 105

Sports Gaming Customer Experience 105

Beyond Philosophy

JUNE 28, 2024

Another bias we discuss is the Hot Hand Fallacy, which influences people to believe that a streak of success in sports or other areas is sustainable despite statistical evidence. Real-world examples of how these biases manifest in various contexts, such as investing, sports, and customer interactions.

Sports 88

Sports Customer Experience Education CX 88

1 to 1

SEPTEMBER 29, 2016

Yesterday at Advertising Week in New York City, MLB, NBA, and NFL executives shared their thoughts on the evolution of customer engagement in major league sports and why they’re experimenting with new technologies from live video to virtual reality. Kids learn about sports differently today,” commented Dawn Hudson, CMO of the NFL.

Sports 47

Sports Innovation Technology Technology 47

Customer Think

AUGUST 20, 2021

Let’s look at a sports analogy for enlightenment. When you’re mature in a sport, it means increased motor skills, strength, power, and in many cases, reduced risk of injury. […]. So, what does it mean?

Voice of the Customer 137

Voice of the Customer B2B Sports B2C 137

Beyond Philosophy

SEPTEMBER 26, 2014

Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries. His conclusions were that emotions affected the market over fundamentals.

Sports 60

Sports Outlook Gaming Customer Experience 60

Beyond Philosophy

SEPTEMBER 26, 2014

Edmans and his team looked at over 2,600 sporting games, from football to Cricket to other sports matches and their influence on the stock market returns in 39 different countries. His conclusions were that emotions affected the market over fundamentals.

Sports 60

Sports Outlook Gaming Customer Experience 60

Execs In The Know

AUGUST 1, 2024

Why You Should Join the Pickleball Tournament The Swing Against Stigma Pickleball Tournament is the perfect blend of sports, networking, and philanthropy. Join us for a day of sport, camaraderie, and charity. Register now and add the Pickleball Tournament to your CRS schedule. We look forward to seeing you on the courts!

Sports 96

Sports Gaming Education Start-ups 96

Customer Think

JANUARY 30, 2024

You might recall how I like to say, “None of us are as clever as all of us.” ” Recently I decided that I would like to leverage the power behind that phrase. So, we asked you, our readers to submit your thoughts, ideas, reactions, lists, or whatever else you have to offer, that we […]

Sports 40

Sports Customer Experience 40

Help Scout

AUGUST 22, 2023

Help Scout's light users make it easy to collaborate on customer conversations and extend knowledge by bringing in other teams that have the answers, without having to use additional tools. Read the full article

Sports 40

Sports 40

SurveySensum

NOVEMBER 5, 2024

Nike is one of the most reputable apparel and shoe brands in the sports industry, boasting a value of over 30 billion US dollars. For example, Nike’s collaboration with Apple, Beats by Dre, Virgil Abloh’s Off-White, Travis Scott’s collaborations, etc brought a merge of design, sports, fashion, and music together.

NPS 52

NPS Customer Loyalty Sports Innovation 52

Qualtrics

MAY 10, 2021

The future of sports is facing an experience transformation. When asked if college football needs a Commissioner or similar leadership position to lead and align the FBS conferences, 69% of all participants agreed that the college sports league would benefit from a centralized place for decisions. either disagree or strongly disagree.

Sports 26

Sports Gaming Government Sales 26

Customer Think

JUNE 11, 2024

Every day, we see people gathering in bars and restaurants to watch a sporting event, flocking to theaters to be mesmerized by actors and actresses or coming home from a business meeting, inspired by hearing a powerful, motivational speaker. What’s the common thread?

Sports 59

Sports Sales 59

NGDATA

AUGUST 15, 2024

Streaming allows banks to reach broader and more diverse audiences, especially through live sports, which have proven to be highly engaging. This move is driven by consumer fatigue with social media ads and the growing popularity of ad-supported streaming services.

Social Media 52

Social Media Sports 52

Customer Think

JULY 15, 2024

Innovations, deepen the company's unmatched cultural insights about today's diverse consumers

Innovation 49

Innovation Sports 49

Qualtrics

APRIL 23, 2020

Miller Group (LHM) runs the Utah Jazz, other sports teams, financing businesses, movie theaters, and auto dealerships in seven western states. Some workplaces, like movie theaters and sports arenas, have had to stay closed, while auto dealers and service centers have been deemed essential. The Larry H. Access Now.

Sports 26

Sports Transportation Finance Government 26

Beyond Philosophy

APRIL 26, 2024

Drawing parallels to personal experiences, such as loyalty to sports teams (Lutown Town Football Club, recently reinstated in the Premiership) and brands like Apple (naturally), they highlight the importance of trustworthiness and the willingness to go the extra mile in fostering loyalty.

Customer Loyalty 88

Customer Loyalty Sports CX 88