Beyond Philosophy

JUNE 4, 2015

If all the statistics about mobile technology are true, the answer is likely yes for 70% of you—maybe more! To that end here are 3 tips for using the Omni Channel Approach and Mobile Technology to your advantage: 1. DICK’S Sporting Goods use technology to their advantage. Are you reading this on a mobile device?

E-commerce 141

E-commerce Sports Retail Omnichannel 141

Intercom, Inc.

SEPTEMBER 19, 2019

Like a sports franchise, a top team should be both collaborative and competitive. That’s why selling oftentimes is closely compared to athletics and sports, because no matter if it’s a team activity, your individual performance is very clear. “Sales is such a people sport. It’s very easy to score.

Sales 184

Sales Sports Start-ups Gaming 184

1 to 1

SEPTEMBER 29, 2016

Yesterday at Advertising Week in New York City, MLB, NBA, and NFL executives shared their thoughts on the evolution of customer engagement in major league sports and why they’re experimenting with new technologies from live video to virtual reality. Kids learn about sports differently today,” commented Dawn Hudson, CMO of the NFL.

Sports 47

Sports Innovation Technology Technology 47

Intercom, Inc.

AUGUST 27, 2020

With Cat® Connect, they’ve built a new technology to connect their customers’ entire fleet of equipment, offering work site managers critical insights into things like fuel burn, tire monitoring, and overall utilization. Fighting churn with data, as Carl makes clear, is a team sport. Fighting churn with data.

Customer Relationship 211

Customer Relationship Sports Construction Manufacturing 211

ProProfs

JULY 3, 2020

Test your knowledge about cinema, sports, and communication with these amazing entertainment quizzes. . Technology Quizzes. Get answers to all your technology-related queries with these technology quizzes. Educate yourself on different types of technologies, update your tech lingo, and more. Sports Quizzes.

Entertainment 99

Entertainment Sports Social Media Finance 99

CX Accelerator

DECEMBER 31, 2018

We have the very best and newest technology, hire the perfect “on-paper” resumes, and have the budget of King Tut, but without a healthy, positive working culture…these things are essentially meaningless. Beth Gauthier-Jenkin, The Vice President of Customer Care at Gopher Sport recently generated a wonderful culture dialog via email.

Contact Center 244

Contact Center Sports Social Media Start-ups 244

Beyond Philosophy

JANUARY 19, 2015

Media, autos, sports and technology dominates online word-of-mouth, because there is ‘social currency’ in discussing what is new, interesting, and worth sharing with others.

Sports 143

Sports Social Media Technology Technology 143

Beyond Philosophy

FEBRUARY 17, 2020

Technology, human behavior, Customer Experience are intersecting through the use of Artificial Intelligence (AI) and taking marketing in a new direction. He spent over 15 years working in cutting-edge social technology and developer platforms, including Google and Uber. We see chatbots mimicking human behavior already today.

AI 166

AI Social Media Artificial Intelligence CX 166

Customer Bliss

MAY 23, 2018

Fanatics is the world’s largest provider of officially licensed sports gear. In this episode, Carolyne speaks about the importance of employee experience at Fanatics and how that translates to a better customer experience for dedicated sports fans. What can be done to improve the “click to porch” experience (from order to delivery).

Sports 78

Sports E-commerce Customer Experience Legal 78

Intercom, Inc.

MARCH 23, 2022

And yes, we’re sporting a refreshed look as well! Businesses demand a next-generation product approach to technology and user experience. We’ve officially upgraded our brand to reflect the potential of our product to deliver ongoing engagement: Intercom is the Engagement OS. Learn more about the Engagement OS.

Sports 220

Sports Business Growth Omnichannel Gaming 220

Steven Van Belleghem

OCTOBER 17, 2022

They launched this center because they want it to have significant impact at the edges: First of all, the studio is meant to familiarize their employees with the new VR, AR, MR and gaming technologies that form the basis of the metaverse. Seen from this angle, this is learning by playing in its most strategic form. ?

Sports 123

Sports B2C Social Media Gaming 123

ProProfs

SEPTEMBER 30, 2020

Sports trivia questions. Technology trivia questions. Have a trivia quiz session on your favorite TV series or sports team. Sports Trivia. Taking these ultimate sports trivia questions can help build the strongest sports know-how – exactly the kind of quiz that all sports buffs will like.

Sports 98

Sports Education Gaming Government 98

Customers That Stick

NOVEMBER 13, 2014

I have a terrific pulse on incorporating innovation into the contact center having implemented social, outsourcing partners, new technology, and new products, while maintaining an award-winning contact center. book, movie, sporting event, relationship, travel). False Dichotomy. They depended on me to do a job!

Customer Experience 137

Customer Experience Contact Center Sports Social Media 137

Totango

JULY 23, 2021

What makes a sports team successful? When it comes to the structure of a Customer Success (CS) team, there are many factors that need to be considered, from the makeup of the team to the technology that will be used. What Technology Does a CS Team Need? A good pitcher alone won’t win a baseball game.

Gaming 126

Gaming Sports Start-ups Technology 126

Intercom, Inc.

APRIL 1, 2021

She joined the ranks in early 2019, after spending 16 years at General Electric working as a director for its technology and healthcare programs and leading the Women in Technology initiative to address the gender imbalance in technical fields and get more women involved. Then, I led an initiative for GE for women in technology.

Start-ups 223

Start-ups Non-Profits Healthcare Technology 223

Totango

JANUARY 10, 2024

For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. We can’t have one of them unless we’re retaining our clients,” she said.

Sports 96

Sports Customer Satisfaction Sales Healthcare 96

Intercom, Inc.

AUGUST 14, 2018

Hardly surprising when most news organizations’ idea of evergreen content is “Everything you need to know about X event happening in our city” or “How to watch Y sports game that the whole country is talking about”. This is particularly an issue if you’re writing technology or business, where there’s a pretty relentless pace of change.

Non-Profits 182

Non-Profits Sports Gaming Start-ups 182

Totango

MAY 17, 2023

CS is a cross-functional sport The customer journey is iterative and continuously evolving, with more touchpoints happening in non-linear and circular motions than ever before. Executive Connection” will be the new CS superpower My second takeaway from TSIA ties right into the idea of CS as a cross-functional sport.

Sales 110

Sales Sports AI Touchpoint 110

SugarCRM

APRIL 7, 2022

As technology advances, customers have shifted how they make decisions. Sales is now a serious cross-business function, driven by technology, data, and innovation. Sales is a full-contact sport—it typically requires internal resources to get from lead to revenue, and obviously, it requires customers, prospects, and sometimes partners.

Technology 52

Technology Technology Sales Predictive Analytics 52

Customers That Stick

OCTOBER 16, 2014

book, movie, sporting event, relationship, travel). Unfortunately, some companies focus too much on their internal processes, automation and the newest technologies, and ignore the agent direct engagement with customers. I think I got my entrepreneurial spirit from them as well. Fill-In-The-Blank. >

Customer Experience 124

Customer Experience Social Media Contact Center Sports 124

Neosperience

FEBRUARY 27, 2023

For this series of reasons, in a scenario that is still delicate and complicated by the coexistence of various factors of instability, territorial valorization has to deal with digitization and must adopt new technologies, individually integrated and customized. Technology can offer valuable help in this context.

Innovation 52

Innovation Technology Technology Artificial Intelligence 52

The Customer Service Blog

JUNE 11, 2022

We take it for granted that technology brings people closer together and improves our access to essential products and services. If you can’t imagine life without your smartphone, it’s easy to forget that people who can’t or don’t want to engage with the latest technology are being left behind.

Technology 52

Technology Technology Entertainment Sports 52

Fonolo

DECEMBER 6, 2022

Entrepreneur and CRM expert Bobby Darnell describes business development as a “contact sport.” If any of those items aren’t covered, it’s time to reassess and update your call center technology. Use technology like speech analytics . He’s right! You can’t passively improve a call center. . Providing data-driven insights .

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sales 142

Intercom, Inc.

JANUARY 14, 2019

The book is organized around 12 technological forces – some of which already feel familiar, if not ubiquitous (A.I., It’s often so easy to get swept up in the immediacy of technology that we benefit greatly from Kelly’s perspective.

Entertainment 150

Entertainment Sports Start-ups Technology 150

Fonolo

AUGUST 4, 2020

These are typically generational trends caused by new technology or information about a product. Things like sponsoring sporting events form associations in consumers’ minds; RedBull has cemented its place as an ‘Xtreme Sports’ brand very effectively over the last decade. Why is customer perception important?

Social Media 120

Social Media Sports Net Promoter Score Customer Satisfaction 120

Buyer Persona

DECEMBER 14, 2020

In sports, confidence is often mentioned as one of the key ingredients to winning. Buyer decision-making has changed significantly by way of processes, the number of stakeholders, and digital technology. I saw this firsthand with my daughter and her competitive experience in gymnastics. She attended the same gym as Amy Chow, the U.S.

Outlook 120

Outlook B2B Sports Education 120

ClearAction

DECEMBER 19, 2014

But like everything in a company, "it takes a village" Customer experience management is a team sport, a way of life, an ongoing journey of excellence within the context of valuing customers' well-being as the enabler of well-being in all other areas. Don't Confuse CX Technology with Customer Experience Management.

Customer Experience 116

Customer Experience Sports Customer Experience Management CX 116

Bill Quiseng

NOVEMBER 1, 2023

Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. We remember our favorite sports leagues like the NFL, NBA, MLB, and NHL. But no more.This is our time for a CX Revolution! Aladdin’s genie had three wishes.

CXM 97

CXM CX Customer Journey Map Sports 97

Steven Van Belleghem

DECEMBER 9, 2020

Pre-COVID-19, the company had been working on a wearable to measure the distance between man and machine with very accurate ultrawide-band (UWB) technology in order to make industrial sites a lot safer. One of their initiatives was KeepMoving, which was at first a B2C-platform as an alternative for live sports events.

Customer Experience 98

Customer Experience Sports Start-ups B2C 98

Customer Think

OCTOBER 18, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. The Internet, mobile technologies, and streaming channels have given consumers an unlimited source of viewing options over any device of their choice and are leading the […].

Entertainment 64

Entertainment Sports Technology Technology 64

ClearAction

AUGUST 29, 2015

Technology vendors have helped customer experience managers understand the importance of micro customer experience action — it is "micro" because it acts on issues one customer at a time or one department at a time. B) The investment in technology and time to address one at a time is high. Your Recipe for Success.

Customer Experience 117

Customer Experience Close the Loop Customer Experience Management Sports 117

Intercom, Inc.

OCTOBER 29, 2020

And so I worked with a whole bunch of companies in technology and financial services, consumer goods, helping them on things like growth strategy, developing new products, M&A. “It’s sort of like driving a big yacht versus driving a sports car. It’s sort of like driving a big yacht versus driving a sports car.

Start-ups 209

Start-ups Sports Engineering Artificial Intelligence 209

Customer Bliss

APRIL 23, 2021

So while we were having business and commerce in ways we’ve never done before, thanks to technology, we were longing to be together. And so they were trying to find ways to put humans in places with this technology and I think leveraging change in harnessing change was a function of being human power and technology-aided.”

Customer Experience 109

Customer Experience Sports CX Technology 109

PeopleMetrics

JANUARY 29, 2014

At every level of sports, there are coaches. Our surveys generate real-time emails (to read more on that technology, click here ) summarizing customer feedback that are sent to frontline staff and their managers. And at every level of coaching, there is disagreement about how to measure a coach’s performance.

VOC 96

VOC Voice of the Customer Sports Case Management 96

Customer Think

SEPTEMBER 29, 2021

Everyday, a new venue goes cashless, be it a major league sports stadium, an amusement park or even a hotel. This trend suggests that the future of payments is cashless which means physical currency will slowly be phased out of circulation. Source: Visa The advantages to businesses are quite obvious, they get secure and instant […].

Sports 78

Sports Customer Experience Technology Technology 78

ClearAction

APRIL 3, 2015

Many customer experience excellence endeavors in companies begin with a survey, service training, customer engagement campaign, CRM technology or similar program. Customer Experience Improvement is a Team Sport. Retroactive recognition & individual recognition may not be best for the cross-functional anticipatory needs of CX.

Customer Experience 121

Customer Experience VOE Scorecard Government 121

Fonolo

DECEMBER 8, 2023

Contact center trends move fast, which makes trend-spotting an invigorating sport for those who dare to participate! Today’s trends are tech-driven Today’s top customer service story is all about technology.

Contact Center 81

Contact Center Artificial Intelligence Sports AI 81