1 to 1

SEPTEMBER 29, 2016

Yesterday at Advertising Week in New York City, MLB, NBA, and NFL executives shared their thoughts on the evolution of customer engagement in major league sports and why they’re experimenting with new technologies from live video to virtual reality. Kids learn about sports differently today,” commented Dawn Hudson, CMO of the NFL.

Sports 47

Sports Innovation Technology Technology 47

SugarCRM

APRIL 7, 2022

As technology advances, customers have shifted how they make decisions. Sales is now a serious cross-business function, driven by technology, data, and innovation. Sales is a full-contact sport—it typically requires internal resources to get from lead to revenue, and obviously, it requires customers, prospects, and sometimes partners.

Technology 52

Technology Technology Sales Predictive Analytics 52

ECXO

JULY 16, 2024

Technology and Sleep: The proliferation of smartphones and laptops has blurred the lines between work and personal life, often leading to poor sleep habits. These programs can offer workshops on sleep hygiene, provide access to sleep-tracking technology, and offer incentives for employees who prioritize rest.

Customer Experience 337

Customer Experience Innovation Education Gaming 337

Totango

JANUARY 10, 2024

For Waystar, a technology platform that simplifies payments across the revenue cycle for healthcare organizations, this consultative approach unlocked cross-functional alignment, customer satisfaction, and exponential business growth. We can’t have one of them unless we’re retaining our clients,” she said.

Sports 96

Sports Customer Satisfaction Sales Healthcare 96

ProProfs

JULY 3, 2020

Test your knowledge about cinema, sports, and communication with these amazing entertainment quizzes. . Technology Quizzes. Get answers to all your technology-related queries with these technology quizzes. Educate yourself on different types of technologies, update your tech lingo, and more. Sports Quizzes.

Entertainment 99

Entertainment Sports Social Media Finance 99

Fonolo

DECEMBER 8, 2023

Contact center trends move fast, which makes trend-spotting an invigorating sport for those who dare to participate! Today’s trends are tech-driven Today’s top customer service story is all about technology.

Contact Center 81

Contact Center Artificial Intelligence Sports AI 81

Bill Quiseng

NOVEMBER 1, 2023

Many CX professionals have advocated CX as strategies that explain customer journey mapping, the Peak End Rule, or innovative speed technologies among others. We remember our favorite sports leagues like the NFL, NBA, MLB, and NHL. But no more.This is our time for a CX Revolution! Aladdin’s genie had three wishes.

CXM 97

CXM CX Customer Journey Map Sports 97

Totango

MAY 17, 2023

CS is a cross-functional sport The customer journey is iterative and continuously evolving, with more touchpoints happening in non-linear and circular motions than ever before. Executive Connection” will be the new CS superpower My second takeaway from TSIA ties right into the idea of CS as a cross-functional sport.

Sales 109

Sales Sports AI Touchpoint 109

Customer Think

OCTOBER 18, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. The Internet, mobile technologies, and streaming channels have given consumers an unlimited source of viewing options over any device of their choice and are leading the […].

Entertainment 64

Entertainment Sports Technology Technology 64

Steven Van Belleghem

OCTOBER 17, 2022

They launched this center because they want it to have significant impact at the edges: First of all, the studio is meant to familiarize their employees with the new VR, AR, MR and gaming technologies that form the basis of the metaverse. Seen from this angle, this is learning by playing in its most strategic form. ?

Sports 123

Sports B2C Social Media Gaming 123

Intercom, Inc.

SEPTEMBER 15, 2021

Al Ramadan had started a company called Quokka Sports back in the 1990s during the dot-com boom and I was a columnist for USA Today writing about technology. Basically, it was inventing the idea of sports on the internet and using data to help tell the story of sports, all this stuff that’s commonplace today.

Sports 205

Sports Start-ups CXM Innovation 205

Customer Bliss

MAY 23, 2018

Fanatics is the world’s largest provider of officially licensed sports gear. In this episode, Carolyne speaks about the importance of employee experience at Fanatics and how that translates to a better customer experience for dedicated sports fans. What can be done to improve the “click to porch” experience (from order to delivery).

Sports 78

Sports E-commerce Customer Experience Legal 78

ProProfs

SEPTEMBER 30, 2020

Sports trivia questions. Technology trivia questions. Have a trivia quiz session on your favorite TV series or sports team. Sports Trivia. Taking these ultimate sports trivia questions can help build the strongest sports know-how – exactly the kind of quiz that all sports buffs will like.

Sports 98

Sports Education Gaming Government 98

Customer Think

MAY 12, 2023

Whether it’s college football in January, the Super Bowl in February, the eponymous March Madness or the Masters Tournament in April, the first few months of the year are a time of pride and joy for many sports fans. Unfortunately, it’s also a favorite season for fraudsters. Forter data shows that online ticket sales for […]

Gaming 64

Gaming Sports Sales Technology 64

Intercom, Inc.

SEPTEMBER 19, 2019

Like a sports franchise, a top team should be both collaborative and competitive. That’s why selling oftentimes is closely compared to athletics and sports, because no matter if it’s a team activity, your individual performance is very clear. “Sales is such a people sport. It’s very easy to score.

Sales 184

Sales Sports Start-ups Gaming 184

Qualtrics

OCTOBER 9, 2019

It’s advances in science, technology, and our understanding of the world and how things work. Increasingly, technology is the secret weapon for success brands, too. Three Ways You Can Build a Winning Brand with Technology. Don’t get Caught Flat Footed – Technology Can Speed Up Your Business and Build Your Brand.

Technology 28

Technology Technology Gambling Sports 28

Customer Think

SEPTEMBER 29, 2021

Everyday, a new venue goes cashless, be it a major league sports stadium, an amusement park or even a hotel. This trend suggests that the future of payments is cashless which means physical currency will slowly be phased out of circulation. Source: Visa The advantages to businesses are quite obvious, they get secure and instant […].

Sports 78

Sports Customer Experience Technology Technology 78

Totango

JULY 23, 2021

What makes a sports team successful? When it comes to the structure of a Customer Success (CS) team, there are many factors that need to be considered, from the makeup of the team to the technology that will be used. What Technology Does a CS Team Need? A good pitcher alone won’t win a baseball game.

Gaming 126

Gaming Sports Start-ups Technology 126

Totango

JULY 11, 2023

This is why our composable technology provides flexibility to meet your business and your cross-functional partners at whatever stage your CS practice is at—from early inception to scale to optimization. — Ashley M.,

Customer Journey Map 85

Customer Journey Map Sports Innovation Touchpoint 85

ClearAction

OCTOBER 25, 2022

While technologies and data management can improve consistency and minimize many issues, you still depend upon people to set parameters, inputs and outputs. In fact, technology deployment requires full-time management. Here are some examples to inspire your submission to the CX Team Sport Awards. Learn More. Learn More.

CXM 71

CXM CX Sports Customer Experience Management 71

Fonolo

DECEMBER 6, 2022

Entrepreneur and CRM expert Bobby Darnell describes business development as a “contact sport.” If any of those items aren’t covered, it’s time to reassess and update your call center technology. Use technology like speech analytics . He’s right! You can’t passively improve a call center. . Providing data-driven insights .

Contact Center 142

Contact Center Net Promoter Score Customer Satisfaction Sales 142

Intercom, Inc.

AUGUST 27, 2020

With Cat® Connect, they’ve built a new technology to connect their customers’ entire fleet of equipment, offering work site managers critical insights into things like fuel burn, tire monitoring, and overall utilization. Fighting churn with data, as Carl makes clear, is a team sport. Fighting churn with data.

Customer Relationship 211

Customer Relationship Sports Construction Manufacturing 211

Qualtrics

AUGUST 28, 2020

Since 1932, Zebco has been an iconic brand for the sport, designing some of the most popular rods and reels seen outside to this day. Recognizing this urgency, Zebco leaned heavily on technology to help them shift their brand image and business model to become more consumer-centric. Understanding what consumers really want.

Technology 26

Technology Technology Sports Retail 26

Beyond Philosophy

JUNE 4, 2015

If all the statistics about mobile technology are true, the answer is likely yes for 70% of you—maybe more! To that end here are 3 tips for using the Omni Channel Approach and Mobile Technology to your advantage: 1. DICK’S Sporting Goods use technology to their advantage. Are you reading this on a mobile device?

E-commerce 141

E-commerce Sports Retail Omnichannel 141

Fonolo

NOVEMBER 11, 2022

Contact centers are dynamic, evolving workplaces, which makes industry trend spotting an exciting sport — sometimes prone to error — but always full of discovery! Improved tools and technology. IVR was one of the first automation trends in call centers, but the technology is even more relevant today. But IVR is not new, you say!

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

Experience Investigators

MARCH 5, 2024

HR and L&D teams enable employees with the processes, technology, and education they need to thrive. How Customer Experience Leaders Can Shape The Employee Experience CX is a team sport. They become champions of CX, too, by connecting day-to-day work to direct customer outcomes and integrating CX into the entire employee journey.

Customer Experience 94

Customer Experience Net Promoter Score Customer Journey Map Sports 94

Intercom, Inc.

MARCH 23, 2022

And yes, we’re sporting a refreshed look as well! Businesses demand a next-generation product approach to technology and user experience. We’ve officially upgraded our brand to reflect the potential of our product to deliver ongoing engagement: Intercom is the Engagement OS. Learn more about the Engagement OS.

Sports 220

Sports Business Growth Omnichannel Gaming 220

Steven Van Belleghem

DECEMBER 9, 2020

Pre-COVID-19, the company had been working on a wearable to measure the distance between man and machine with very accurate ultrawide-band (UWB) technology in order to make industrial sites a lot safer. One of their initiatives was KeepMoving, which was at first a B2C-platform as an alternative for live sports events.

Customer Experience 98

Customer Experience Sports Start-ups B2C 98

Helpt

JANUARY 18, 2024

From compact health monitors to advanced diagnostic tools, each innovation was a step towards a future where technology and health seamlessly intertwine. I briefly imagined a future where I could sport a pair of shiny Nike-branded robotic legs that could efficiently whisk my 93-year-old body around CES 2075. The Venetian Expo beckoned.

AI 52

AI Entertainment Sports Gaming 52

Beyond Philosophy

FEBRUARY 17, 2020

Technology, human behavior, Customer Experience are intersecting through the use of Artificial Intelligence (AI) and taking marketing in a new direction. He spent over 15 years working in cutting-edge social technology and developer platforms, including Google and Uber. We see chatbots mimicking human behavior already today.

AI 166

AI Social Media Artificial Intelligence CX 166

Aquire

DECEMBER 21, 2021

In our personal lives, that could be learning a new language, playing a sport, or making origami frogs (true story). Resolve to check out these technologies and determine how they can help you create more engaging customer experiences. The pandemic, the digital shift, and new technologies all call for innovation in customer experience.

CX 98

CX Artificial Intelligence Innovation Predictive Analytics 98

Fonolo

NOVEMBER 29, 2022

Just as any great sports team is only as good as its coach, a call center team is only as good as its manager. IT training on information confidentiality and security as well as any relevant technology. Employ Call Center Technology. Start with Some Self-Reflection.

Contact Center 126

Contact Center Net Promoter Score Sports Gaming 126

CSAT.AI

AUGUST 3, 2022

They have inspired the world so much that what started as a children’s building toy has evolved into an international adult sporting competition. Though known for their physical building toys, Lego has embraced technology to expand their creations to the digital world too (with less foot pain). That’s some impact. . Embracing Change.

Entertainment 102

Entertainment Sports Innovation Gaming 102

Fonolo

AUGUST 4, 2020

These are typically generational trends caused by new technology or information about a product. Things like sponsoring sporting events form associations in consumers’ minds; RedBull has cemented its place as an ‘Xtreme Sports’ brand very effectively over the last decade. Why is customer perception important?

Social Media 120

Social Media Sports Net Promoter Score Customer Satisfaction 120

Buyer Persona

DECEMBER 14, 2020

In sports, confidence is often mentioned as one of the key ingredients to winning. Buyer decision-making has changed significantly by way of processes, the number of stakeholders, and digital technology. I saw this firsthand with my daughter and her competitive experience in gymnastics. She attended the same gym as Amy Chow, the U.S.

Outlook 120

Outlook B2B Sports Education 120

Customer Bliss

SEPTEMBER 25, 2020

We discussed the effects that an increase in technological use has on companies, their employees, and the customers they serve. Some of the quotes have been lightly edited for clarity. Brian Solis, Digital Anthropologist. Brian and I had a great chat about the convergence of the digital world and humanity. Patti Phillips, CEO.

Sports 64

Sports Innovation Start-ups Technology 64

Experience Investigators

APRIL 23, 2024

Strategic Investments in Customer Experience As we often say, CX is a team sport. There may be varying levels of involvement, but executing on Customer Experience Management means considering the people, processes, standards, technology, and tools within our organizations that lead to the experience for customers.

Net Promoter Score 94

Net Promoter Score CEM CX Customer Experience 94