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What is happening with employees is what will be reflected to customers: use #VoE as window to CX realities. Customer Experience Improvement is a Team Sport. . —@thecxguy. Make sure employees buy into the Why not just the What. —@neverstoppever. —@clearaction. —@stephaniethum.
Digital Is a Team Sport — The pandemic helped remove barriers like bureaucracy and process, fast-tracking many solutions out of necessity. The focus should be on the overall experience. What problem does this solution solve, and what is the impact on the experience? What about feedback? Is the solution validated in the eyes of customers?
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