Lumoa

FEBRUARY 9, 2023

Actions include short- and long-term follow-ups. As short-term actions, you should be able to follow up with each individual responder, especially taking care of critical comments. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers. Why is NPS ® going up or down?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Customer Experience Matrix

SEPTEMBER 21, 2012

I also saw broader use of Hadoop to handle all this new data: as you probably know, Hadoop effectively handles large volumes of unstructured and semi-structured data, so it’s a key enabling technology for data expansion. The KXEN service requires absolutely no set-up; users just install it from the AppExchange.

Structured Data 82

Structured Data Social Media Technology Technology 82

Customer Experience Matrix

FEBRUARY 21, 2012

The Web has created new demands to handle unprecedented data volumes and semi-structured data. The result has been an explosion of companies using new techniques for managing and analyzing huge data volumes. The process repeats, working up a hierarchy of combinations.

Unstructured Data 69

Unstructured Data Structured Data Start-ups Technology 69

Intercom, Inc.

OCTOBER 13, 2022

We’ve just wrapped up another edition of New at Intercom to share our fall 2022 product launch with everyone. Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. The last year hasn’t been easy. Paul Adams: Hey, everybody.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Customer Experience Matrix

JUNE 17, 2019

Data warehouses are largely limited to structured data. Data lakes are not unified or easily accessible to non-technical users. Data Management Platforms are limited to summary data about mostly anonymous individuals. CRM and marketing automation systems don’t easily combine data from external sources.

Compliance 83

Compliance Engineering Start-ups Retail 83

Zendesk

APRIL 16, 2021

To get a handle on it all, let’s start by answering a pretty basic question: What’s a lead? Your CTA could be a link to a downloadable piece of gated content or a big “Start free trial” button on a web page. It’s up to your company to decide how and where to best answer those questions. Are they within the right price point?

Social Media 98

Social Media B2B Sales Start-ups 98

Execs In The Know

APRIL 12, 2024

Among the myriad options available, starting with a modern transcription + summarization solution can be the perfect way to begin. By prioritizing a transcription and summary and a starting point in your AI journey, you do three things in parallel: You lay the foundation with transcription for all generative AI capabilities that follow.

AI 52

AI Contact Center Structured Data Artificial Intelligence 52

Lumoa

MARCH 20, 2018

So let’s start! Actions include are short- and long-term follow-up. As short-term actions, you should be able to follow-up each individual responder, especially taking care of critical comments. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Customer Experience Matrix

JUNE 28, 2010

Thus, one matrix could contain “Jack-Jill-up-hill”, “Jack-Jill-fetch-water”, “Jack-Jill-fall-down” and “Jack-Jill-break-crown”, while “Jack-beanstalk-plant-seed”, “Jack-beanstalk-climb-up”, “Jack-beanstalk-steal-harp” and “Jack-beanstalk-kill-giant” form a separate matrix. Saffron can load structured data as well.

Technology 67

Technology Technology Artificial Intelligence Structured Data 67

Lumoa

FEBRUARY 16, 2023

Using a customer needs analysis and setting up a feedback loop are the key ways to make this happen. But where do you start? Insights from data analytics can help create new product designs or services. Data can also inform pricing strategies for a better return on investment. You probably know this.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

Customer Experience Matrix

MARCH 3, 2017

The system can accept feeds from major advertising systems ( GoogleAdwords , Bing , Facebook Ads ), from Web analytics ( Google Analytics , Mixpanel ), and various data stores ( MySQL , Amazon Redshift and S3 , MongoDB , Apache Hive , etc.). CaliberMind has embedded a third-party data load and transformation tool to manage such inputs.

B2B 48

B2B Unstructured Data Machine Learning Structured Data 48

Lumoa

JANUARY 19, 2023

Decide When and How to Collect Data and Feedback 4. Identify the Company’s Goals Before you start looking for people or draft your CX strategy, your first step should be to clarify and understand the wider objectives of your organization. Remember, not all data is created equal. What does the company want to achieve? And so on.

Net Promoter Score 88

Net Promoter Score Customer Experience NPS Start-ups 88

Gainsight

SEPTEMBER 5, 2021

That is why many companies are turning toward customer success platforms to provide the structure, data analytics, and other features they need to measure the performance of their channel partners in delivering for their customers. Why weave channel partner customer experience data into your customer success platform?

Scorecard 52

Scorecard Structured Data Start-ups Customer Feedback 52

Confirmit

DECEMBER 14, 2016

Customer experience has hit the mainstream and with 2017 just around the corner, it’s time to start thinking about what the next developments will be for CX professionals. And we need to start now. We’ll also look at the integration of unstructured and structured data to bring insights to life to inspire employees.

CX 40

CX Predictive Analytics Structured Data VOC 40

Gainsight

MAY 23, 2023

Essentially, what’s happening is, the client load is going up, and the number of people isn’t going up that much—that’s how people get more efficient. He explains: “We don’t want to give up on Customer Success. It’s just we want them working on the things that are truly valuable.

AI 59

AI Start-ups B2B Structured Data 59

DMG Consulting

FEBRUARY 25, 2019

Sign up for DMG’s free monthly newsletter. Enterprises are starting to leverage sophisticated AI-enabled technologies—intelligent virtual agents (IVAs), robotic process automation (RPA), predictive modeling, and speech analytics—to thrive in the era of the personalized customer journey. Like what you’re reading? Email Address *.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

Lumoa

JUNE 26, 2023

They want to browse online, pick up offline, and tag your brand on social media. But omnichannel strategies utilize data from more than one source, which is often unstructured, fragmented, and not ready for analysis. This data cannot be directly integrated and compared as they have different formats.

Omnichannel 78

Omnichannel Net Promoter Score Customer Experience Social Media 78

Retently

OCTOBER 28, 2024

This can really shake things up in a department. Plus, they make performance reviews more than just a routine check-up – but real opportunities for specific, actionable discussions. It’s time to stop reacting and start retaining. Replacing employees, particularly in leadership roles, can cost up to 200% of their salary.

Net Promoter Score 78

Net Promoter Score Start-ups Structured Data Construction 78

SurveySensum

APRIL 16, 2025

Everything you need to convert your CRM into a data powerhouse – types, questions, use-cases, best practices, and more. Lets get started. CRM surveys use existing customer data for personalized, context-driven questions. Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free 2.

52

52

Retently

MAY 24, 2018

The report starts with the general queries moving to the more specific ones. There are so many queries, so it’s easy to mess things up. Use this question to start your article with. Well-structured data helps make sense of all this question mess and organize your FAQ properly. .

E-commerce 60

E-commerce Education Entertainment Structured Data 60

SurveySensum

MARCH 4, 2024

Let’s start with knowing what anonymous employee feedback is. You know how sometimes people might be a bit hesitant to speak up about work stuff, fearing it could come back to bite them? Start your employee surveys today! Follow-up Acknowledge the efforts of employees who have provided feedback.

Start-ups 52

Start-ups Gaming Structured Data Construction 52

SurveySensum

OCTOBER 19, 2023

And even the customers started showing dissatisfaction. Sales started to rebound as users appreciated the product improvements. They provide essential data that guides product development and helps companies stay attuned to customer preferences – ensuring their products remain competitive and well-received in the market.

Customer Satisfaction 52

Customer Satisfaction Structured Data Social Media Start-ups 52

Lumoa

MARCH 20, 2018

So let’s start! Actions include are short- and long-term follow-up. As short-term actions, you should be able to follow-up each individual responder, especially taking care of critical comments. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

SurveySensum

MARCH 3, 2022

Easy to set up and use. Limitations in the basic plan (limits the use of visualization dashboards, data sync, user seats, etc.). Pricing: The basic plan starts from $299 for teams with 10 thousand queries per month and 3 seats. The basic plan starts at $500/month for 1000 feedback/month and includes 3 user accounts.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Steven Van Belleghem

MAY 19, 2020

Trust is now more than ever a differentiator in that aspect: those companies that always trusted their employees to work remotely, had a head start, and could thus focus on adapting their customer channels and business model to the changed environment. Call volumes have gone up mostly in the first 3 weeks but are at a more stable level now.

Contact Center 52

Contact Center E-commerce Start-ups Innovation 52

Comm100

AUGUST 21, 2018

Let’s start with a simple question: Can human live chat agents and chatbots be held to the same standard when it comes to key performance indicators (KPIs)? Total Number of Chats – How many chats is your chatbot picking up? Wait Time – How long are your visitors kept waiting before a live chat session starts up?

Mystery Shopping 45

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 45

Comm100

AUGUST 21, 2018

Let’s start with a simple question: Can human live chat agents and chatbots be held to the same standard when it comes to key performance indicators (KPIs)? Total Number of Chats – How many chats is your chatbot picking up? Wait Time – How long are your visitors kept waiting before a live chat session starts up?

Mystery Shopping 40

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40

SurveySensum

APRIL 15, 2025

Sign Up For Free Free Forever No Feature Limitation No Credit Card Required Get a Live Demo 2. Pros : Maximum automation and minimal manual efforts Easy to set up and use Seamless classification of text in labels Cons: Limitations in the basic plan (limits the use of visualization dashboards, data sync, user seats, etc.)

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

SurveySensum

MARCH 7, 2025

Step-by-Step Guide to Getting Started with Text Analytics in Healthcare In todays digital healthcare landscape, unstructured text data – such as electronic health records (EHRs), patient feedback, and clinical notes – holds valuable insights. However, making sense of this data manually is time-consuming and inefficient.

Text Analytics 52

Text Analytics Healthcare AI Unstructured Data 52