PeopleMetrics

APRIL 10, 2025

Static surveys have long been the industry standard in VoC. And heres the key: the best application of AI in surveys right now isnt about replacing structured surveys. Why This Is a Potential Game-Changer The benefit of this approach is huge: Operators still get clean, structured data like NPS, CSAT, and key drivers.

AI 62

AI Unstructured Data VOC NPS 62

Lumoa

FEBRUARY 16, 2023

Using a customer needs analysis and setting up a feedback loop are the key ways to make this happen. But where do you start? One of the best analysis techniques available is the voice of customer (VoC) template. In This Article: What is Voice of Customer(VoC) and Why Is It Important? You probably know this.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

Lumoa

FEBRUARY 9, 2023

Actions include short- and long-term follow-ups. As short-term actions, you should be able to follow up with each individual responder, especially taking care of critical comments. In both cases, follow-up is a necessity, not a choice, if you want to build strong relationships with your customers. Why is NPS ® going up or down?

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

MARCH 20, 2018

So let’s start! Actions include are short- and long-term follow-up. As short-term actions, you should be able to follow-up each individual responder, especially taking care of critical comments. In both cases follow-up is a necessity, not a choice, if you want to build strong relationships with your customers.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

DMG Consulting

FEBRUARY 25, 2019

Sign up for DMG’s free monthly newsletter. VoC Unfiltered. They can mine customer interactions from all channels, including social media, to capture the voice of the customer (VoC) firsthand. When speech analytics first entered the commercial market in 2003, it was not ready for AQM, but it is today. Like what you’re reading?

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

SurveySensum

MARCH 3, 2022

VOC tools help you listen and comprehend the customer expectations, opinions, and feedback. And not just that, you can analyze the data and extract actionable insights to improve customer experience. . What are VoC tools? Mandatory features to look for in a great VoC tool? What are VoC tools? SurveySensum.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Confirmit

DECEMBER 14, 2016

Customer experience has hit the mainstream and with 2017 just around the corner, it’s time to start thinking about what the next developments will be for CX professionals. And we need to start now. We’ll also look at the integration of unstructured and structured data to bring insights to life to inspire employees.

CX 40

CX Predictive Analytics VOC Structured Data 40