SurveySensum

OCTOBER 17, 2024

This is where customer feedback analytics solutions come in. It helps you decode the true potential of customer data and open up new growth avenues. By leveraging customer feedback analytics solutions, businesses can gain insights to drive customer satisfaction and loyalty to identify areas where the team falls short.

Customer Feedback 52

Customer Feedback Text Analytics Social Media Artificial Intelligence 52

DMG Consulting

APRIL 16, 2019

Question: We are just getting started with speech analytics. Answer: Enterprise executives who are not thinking more broadly about the uses of solutions like speech analytics are leaving cost savings and valuable benefits on the table. AQM can also reduce the risks associated with fraud and out-of-compliance situations.

Text Analytics 115

Text Analytics Compliance VOC Contact Center 115

SurveySensum

MARCH 26, 2025

But doesnt it sound similar to text analysis? Text Mining vs. Text Analytics Whats the Difference? Heres how text mining and text analytics are different from each other. For instance, companies use text analytics to monitor social media sentiment and adjust their marketing strategies accordingly.

Text Analytics 52

Text Analytics Social Media Sentiment Analysis Actionable Insights 52

PeopleMetrics

MARCH 25, 2025

Yes, AI can help with surfacing root causes faster through text analytics and pattern recognition. Once youve tagged your recover alerts and start seeing a pattern, its time to bring employees into the conversation. What ideas do you have to speed up or rethink this process? Whats the Role of AI in This? Empowering.

AI 62

AI VOC Text Analytics Gaming 62

SurveySensum

MARCH 19, 2025

No additional training is required to get started. Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free Qualtrics vs Microsoft Forms: Comparison Both Qualtrics and Microsoft Forms offer several features and tools to analyze the user experience and drive growth.

Text Analytics 52

Text Analytics Social Media Actionable Insights AI 52

SurveySensum

APRIL 11, 2025

Best Practices To Perform Key Driver Analysis Many businesses struggle with key driver analysis mainly because they dont know where to start and which KPIs they should track. Then, analyze customer feedback with text analytics to find recurring themes. Lets now understand how to execute key driver analysis effectively.

Key Driver Analysis 52

Key Driver Analysis Text Analytics Sentiment Analysis NPS 52

SurveySensum

FEBRUARY 6, 2025

But are they living up to your expectations? Lets start with Qualtrics. Start using SurveySensum’s DIY survey builder today to simplify your feedback collection process and create surveys tailored to your specific requirements! Qualtrics and QuestionPro are both popular CX tools in the current market.

CX 52

CX Sentiment Analysis Text Analytics Social Media 52

SurveySensum

APRIL 7, 2025

Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free So, if you are also stuck with these drawbacks and looking for a SurveyMonkey alternative , then scroll down. Even with higher response volumes (up to 5000 responses per month), the cost remains affordable at $599 per month. Wrapping Up!

Text Analytics 52

Text Analytics Actionable Insights AI NPS 52

Lumoa

FEBRUARY 9, 2023

Actions include short- and long-term follow-ups. As short-term actions, you should be able to follow up with each individual responder, especially taking care of critical comments. Long-term actions are based on the analytics results of customer feedback. Long-term actions are based on the analytics results of customer feedback.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Lumoa

JANUARY 31, 2023

Voice of the customer: where to start? Recommended reading: Business value and ROI of customer experience: the step-by-step guide How to justify a CX program to your CEO Voice of the customer: where to start? Our step-by-step guide helps both to start and develop a voice of the customer program.

Customer Experience 165

Customer Experience NPS Touchpoint Close the Loop 165

SurveySensum

OCTOBER 16, 2024

Get started today Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo Now let’s look at the questions to include in your business surveys. And with SurveySensum , you can create effective surveys and analyze feedback quickly using advanced AI text analytics.

Text Analytics 52

Text Analytics Customer Loyalty Customer Satisfaction Customer Service 52

SurveySensum

DECEMBER 2, 2024

Text Analytics Falls Short: While the platform provides useful tools for processing open-ended feedback, its capabilities in advanced natural language processing and sentiment analysis fall short compared to top competitors. You may find it difficult to customize the surveys or feedback tools how you want them.

Sentiment Analysis 52

Sentiment Analysis Start-ups AI Customer Feedback 52

Lumoa

MARCH 20, 2018

So let’s start! Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actions include are short- and long-term follow-up. As short-term actions, you should be able to follow-up each individual responder, especially taking care of critical comments.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Lumoa

APRIL 3, 2018

If your company focuses on following the score only , you will very happy if the NPS goes up. But what will you do if the score starts to fall? Many companies panic: customer research is commissioned, task forces established, and people start to read the feedback just to understand what is going on. Don't fall into this trap.

Net Promoter Score 126

Net Promoter Score NPS Touchpoint Text Analytics 126

SurveySensum

JANUARY 27, 2025

Step 1: Select or Create Your Survey Start with your default language and add multiple translations seamlessly to your survey. Start by adding all your questions and personalized messagesthese elements form the foundation of your multilingual survey. audience: Give options like FedEx, UPS, and USPS. For the U.S.

Text Analytics 52

Text Analytics Non-Profits Start-ups Actionable Insights 52

Lumoa

FEBRUARY 20, 2018

Customer experience management brings discipline to this somewhat vague and soft area: by establishing a systematic process for collecting, analyzing and acting on the customer feedback, you’ll be able to start taking the customer experience in control. Voice of the customer: where to start?

Customer Experience 141

Customer Experience NPS Touchpoint Net Promoter Score 141

SurveySensum

FEBRUARY 13, 2025

Without a clear starting point, any improvements in NPS lack context, making it difficult to track the true impact of your efforts. Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free 3. STEP 4: Never ignore the NPS follow-up question. What is the current response rate?

Net Promoter Score 52

Net Promoter Score NPS Close the Loop Sentiment Analysis 52

DMG Consulting

JULY 5, 2020

Answer: Trend analysis in interaction (speech and text) analytics solutions provides deeper insights than word count frequency. At its most basic, trend analysis is designed to allow users to define “things” they know to look for in voice and text-based interactions, which are then surfaced by the application.

Artificial Intelligence 77

Artificial Intelligence Text Analytics Machine Learning Start-ups 77

DMG Consulting

MAY 26, 2020

When it comes to contact center WFO applications, the vast majority of enterprises are still purchasing premise-based solutions, although a growing percentage of new sales are for cloud offerings, a trend that has picked up momentum due to the pandemic. The digital economy is coming on strong.

Predictive Analytics 96

Predictive Analytics Contact Center Artificial Intelligence Text Analytics 96

SurveySensum

APRIL 28, 2025

This also enables them to foresee customers demands for the near future so that they can start working on it in advance. Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free Lets now focus on how to build a VoC program that drives results. Dont let valuable feedback get buried in spreadsheets.

VOC 52

VOC Social Media Voice of the Customer Net Promoter Score 52

SurveySensum

JANUARY 16, 2025

Lets start with Qualtrics. It enables automated workflows and triggers for follow-up actions based on responses, improving efficiency. The tool also provides end-to-end CX consultation, implementation support, and onsite support, ensuring that you can get started easily all within the same costs, with no hidden pricing!

Sentiment Analysis 52

Sentiment Analysis NPS AI Text Analytics 52

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

SurveySensum

JUNE 13, 2021

It lets you set up real-time alerts for your surveys. But, to get to that level, you have to get started with social listening. . Harness Data Analytics . This one quote shows how powerful data analytics can be. Now the task of a marketer does not end at understanding the type of customers. Source: [link]. Ronald Coase.

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

SurveySensum

APRIL 16, 2025

Lets get started. By integrating responses with CRM records, you can track sentiment, segment audiences, and automate follow-ups. Why CRM Surveys Are a Must-Have (Not Just a Nice-to-Have) 74% of CRM users say they unlock better access to customer data, while 64% swear by their power to level up relationship management.

CRM 52

CRM Customer Feedback Touchpoint NPS 52

Lumoa

JULY 10, 2018

Companies receive real time feedback in massive volumes, if they only start listening to their customers. Insightful analytics is possible with the modern technologies such as machine-learning-based text analytics. So let's get started. But are the general results applicable for your company? Not necessarily.

Customer Experience 113

Customer Experience NPS Text Analytics Customer Satisfaction 113

SurveySensum

APRIL 14, 2025

You can set up three columns. In addition to that, you can visualize the progress on the dashboard and drop timely follow-ups. Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free Now that we have talked about the key benefits of SurveySensum, lets talk about the actual steps to do that.

NPS 52

NPS Net Promoter Score AI Customer Loyalty 52

Callminer

AUGUST 6, 2019

New analytics tools also help businesses data-mine social media for signs of potential customer issues before phones start ringing. Now, a new technology known as Web callback or virtual queueing allows callers to ‘virtually’ hold their place in the queue after they hang up in order to receive a callback later.

Contact Center 140

Contact Center VOC Social Media Artificial Intelligence 140

DMG Consulting

JANUARY 2, 2018

The primary issues are these: Speech analytics is not yet considered a “must-have” application; analytics-enabled quality assurance (AQA) has not caught on; real-time speech analytics has a limited number of use cases; and text analytics continues to struggle to be noticed. Like what you’re reading?

Text Analytics 54

Text Analytics Contact Center Artificial Intelligence Machine Learning 54

Lumoa

SEPTEMBER 10, 2018

Certainly, they cannot start sending long customer surveys out too often. Instead of improving the life of your customers (which is why you started collecting feedback in the first place) you end up generating more frustrations and unhappiness. But does this approach make sense? In most cases it doesn’t. The key is timing.

Customer Feedback 68

Customer Feedback Text Analytics Close the Loop Hospitality 68

Lumoa

JANUARY 11, 2022

And without great analytics, you would not understand your data. However, when debating survey vs. analytics, professionals often forget why they started the customer experience management program in the first place. You can easily identify the topics that drives your NPS score up and down. Promotoer.io

NPS 97

NPS Net Promoter Score Sentiment Analysis Text Analytics 97

Lumoa

NOVEMBER 29, 2021

Companies receive real-time feedback in massive volumes if they only start listening to their customers. Insightful analytics is possible with modern technologies such as Lumoa that have machine-learning-based text analytics. So let’s get started. But are the general results applicable to your company?

Customer Experience 97

Customer Experience NPS Text Analytics Customer Satisfaction 97

Fonolo

NOVEMBER 11, 2022

These factors add up to a new industry focus on keeping agents engaged , healthy and happy. IVR and Self-Service Step Up . Here are more ways AI capabilities are starting to improve contact center operations: . Their stock is going up and it’s a welcome change! . Did we say happy? Flexible work arrangements .

Contact Center 87

Contact Center Artificial Intelligence Text Analytics Predictive Analytics 87

SurveySensum

FEBRUARY 7, 2025

strong> Get a Live Demo Free Forever No Feature Limitation No Credit Card Required Sign Up For Free Next, lets explore some compelling use cases of NPS integration and how it can transform the way your business interacts with customers. SurveySensum’s NPS capabilities take tracking NPS ticket trends to the next level.

NPS 52

NPS Customer Feedback Outlook E-commerce 52

SurveySensum

DECEMBER 4, 2024

Let’s start with the simplest one. Post-Service Resolution Surveys If and when a customer contacts the bank regarding a problem, it’s best to follow it up with an NPS survey after the issue has been solved. This brings up the question of how banks can increase their NPS score. How to Calculate NPS in Banking?

NPS 52

NPS Net Promoter Score Close the Loop Customer Loyalty 52

PeopleMetrics

FEBRUARY 6, 2015

So why have your Net Promoter Scores started to plateau? In the run up to the holiday season last year, Tesco Supermarket''s CEO, Dave Lewis , instructed all head-office staff to work in the stores. You have built a discipline around customer journey mapping. The answer is likely right in front of you. All around you.

Voice of the Employee 85

Voice of the Employee Customer Experience Net Promoter Score Text Analytics 85

SurveySensum

SEPTEMBER 19, 2024

Text Analytics : So, you have gathered the data via surveys, what’s next? Don’t ask Zykrr because the tool lacks robust text analytics software, restricting you from deriving actionable insights from open-ended feedback. Sign Up For Free Free Forever • No Feature Limitation • No Credit Card Required • Get a Live Demo 2.

Customer Feedback 52

Customer Feedback Text Analytics Sentiment Analysis Social Media 52

SurveySensum

APRIL 12, 2022

The text analytical feature produces very generic output and often you need to manually create tagging rules for future feedback. . It does not have enough analytical features for reports outside individual surveys. . Is there any alternative that stacks up to Medallia and Qualtrics? Text Analytics.

Text Analytics 59

Text Analytics Close the Loop Unstructured Data Actionable Insights 59