Qualtrics

FEBRUARY 6, 2019

I didn’t want a career in academia though and was looking for a chance to change my career path without effectively starting over. You are not originally from Utah. When I told my friends and family that I was hired by Qualtrics and would be moving to Utah, the most common reaction was, “…Utah?

Engineering 37

Engineering Start-ups 37

Qualtrics

SEPTEMBER 6, 2019

The Qualtrics University Recruiting team is hitting the road at the start of September, traveling from coast-to-coast for career fairs, coffee and networking sessions, and hackathons. Before meeting up with our teams, you can explore what starting your career at Qualtrics looks like. University of Utah. Stem Career Fair.

Engineering 40

Engineering Sales Start-ups Technology 40

Qualtrics

OCTOBER 30, 2019

While I will always leverage my mentors, I’m at a great point in my life where I can support others on their way up. My Fuqua classmate contacted me to catch up & talk about opportunities at Qualtrics. So you left Chicago for Utah? Utah – is – beautiful. For now, Utah feels like home.

Outlook 36

Outlook Start-ups Sales Technology 36

ClientSuccess

NOVEMBER 20, 2020

The top customer success conferences are also great places for CSMs and team managers to workshop with others in the industry and start mapping out strategies for the year ahead. The event will bring together thousands of front-line CSMs to share ideas and learn what others are doing to level up their game and help their customers!

Education 52

Education Gaming Start-ups Innovation 52

Qualtrics

MAY 2, 2019

SheTech is a year-long program that includes high schoolers from all over Utah. This event draws young women from up to 200 miles away. This session started with us asking the young women what leadership meant to them. On the day, I got there early to set up and to check everything was good to go. Invent Your Own Product.

Legal 40

Legal Government Start-ups Engineering 40

Shep Hyken

OCTOBER 31, 2022

My Comment: Since today is Halloween, I thought we’d start with a themed article. All of a sudden, you start seeing ads on your social media pages, again and again. My Comment: Here is a term you’ll start to hear more and more: machine customers. Wake up call, right? You don’t want to scare your customers away.

Customer Service 10

Customer Service Social Media Retail Start-ups 10

Qualtrics

APRIL 30, 2019

hired so many incredible people that I look up to, and made friendships to last a lifetime. When I started, we had around 500 employees and less than 15 recruiters. I can clearly visualize the day in 2009 when I told my dad I planned to move out of Utah and back to CA the day I graduated high school. Recruiting changes lives.

Start-ups 37

Start-ups Sales 37

Qualtrics

APRIL 11, 2019

For an up and coming HR person, THIS is exciting! Now, I am building out our people analytics team and have started an employee affinity group, “MOSAIQ” that is dedicated to attracting, retaining, and promoting employees of color at Qualtrics. Alexis is an alumnus of Ohio State University and Utah State University.

Sports 8

Sports Start-ups 8

ClientSuccess

NOVEMBER 21, 2017

When I got back from this trip, I was at a local CS meet-up in Utah where industry expert Greg Daines spoke to a group of 50+ professionals about how customer success needs to focus on consistently delivering value to each customer. Leading up to the lunch, I put some time in preparing items I wanted to discuss. 3 Key Learnings.

Start-ups 42

Start-ups 42

Qualtrics

JUNE 25, 2019

At Qualtrics if you find a problem, and come up with a solution, the organization will back you to help fix the problem. As a kid growing up in rural Oklahoma moving across the country to the foot of the mountains at a rapidly growing tech company was a whirlwind experience. What attracted you to Qualtrics in the first place?

Start-ups 37

Start-ups Sales 37

ClientSuccess

FEBRUARY 14, 2019

Let’s get started with this week’s post! Location : Lehi, Utah. I find that I’m most alert in the morning, so unless I have client meetings, I try to start with the tasks that require the most brain power. How has a failure, or apparent failure, during your time as a CSM set you up for later success? Question 1.

Manufacturing 50

Manufacturing Start-ups Sales 50

ClientSuccess

APRIL 4, 2017

Mitch Mcfarlane, SVP of Product and Customer Experience at Instructure , recently spoke alongside several other customer success executives and leaders at the CS100 Summit 2016 in Park City, Utah. Mitch started his presentation by outlining three guidelines Instructure observes to help drive continued success. Know Your Metrics.

NPS 40

NPS Start-ups Sales Education 40

Qualtrics

JUNE 4, 2019

We’re often so caught up in the day-to-day that we fail to understand why we were expending time and energy on potentially arbitrary goals. Through understanding my own motivations, I was able to spend increasingly more time on activities (work and personal) that fire me up while decreasing time on things that ultimately didn’t matter.

Start-ups 37

Start-ups Engineering Gaming Sales 37

Qualtrics

NOVEMBER 12, 2019

They are at stages in their lives where they are starting to have an impact on their worlds (even at 16, 14, and 11) and I can already see the example my husband and I have set having an impact in a ripple effect and that keeps me going every day. So, you gave up New York for Utah! What does your day look like?

Sales 37

Sales Start-ups Social Media Finance 37

ClientSuccess

SEPTEMBER 30, 2019

Let’s get started with this week’s post! Location : Silicon Slopes, Utah. It is imperative that a CSM is able to recognize this behavior and remove themselves from that slippery slope by learning how to politely ask probing, follow-up questions to their customers. I love that; as our clients are successful, we’re successful.

Gaming 47

Gaming Start-ups Customer Experience 47

Qualtrics

SEPTEMBER 12, 2019

Usually I get in and start checking emails. I’ve started running my IQMs – talking to professors and helping them with their research needs. So you didn’t grow up in Utah – can you tell us your story of moving here? From Alabama originally, I had no intention of taking an internship out here in Utah.

Sales 34

Sales Start-ups Gaming 34

ClientSuccess

APRIL 18, 2018

On April 18, 2018 I introduced a presentation called “3 Essential Pre-onboarding Principles” at a local Customer Success meet-up in Utah. This period serves as an excellent opportunity to set and build relationship momentum, as well as set both you and your clients up for greater, long-term success. Step 5 – Implement.

Start-ups 48

Start-ups Customer Experience 48

ClientSuccess

NOVEMBER 7, 2018

Location : Silicon Slopes, Utah. Let me start with a change management story about a challenge my family was facing. Our objective was to be able to message each other without having a separate thread started that excluded some of our family members. Company : ClientSuccess. An Adoption Change Management Customer Success Story.

Start-ups 51

Start-ups Customer Experience 51

Qualtrics

JULY 17, 2019

Welcoming our newest team members to the Q means a day of introductions, new tech, and (for some) the start of our intensive onboarding sessions where they learn all they need to know about Qualtrics. This week, we welcomed the single largest class of new starts to Qualtrics in our history! Provo, Utah. Content Strategist.

Start-ups 32

Start-ups Sales 32

Qualtrics

OCTOBER 24, 2019

Utah’s capital city is renowned not just for the amount of snow that falls here, but the quality of the powder: fine, dry, fluffy and lightweight. From the Salt Palace you’re perfectly placed to visit the best ski resorts in Utah. Consider starting on the (adorably named) Little Beaver Lift for these starter slopes.

Start-ups 24

Start-ups 24

Qualtrics

DECEMBER 5, 2018

But nothing is ever going to happen until you start; and it could even be with just a simple search: “How can I…?” Using this skill, I have been able to figure out what degree to pursue in college, teach myself how to read and write Korean, and even start a small vintage clothing business. And I tell them, I Googled it.

Education 37

Education Engineering Start-ups Business Operations 37

Qualtrics

DECEMBER 6, 2018

A running joke at the Q is how quickly you start to feel like you are no longer a new hire. Since I started here over three years ago, the company has tripled in size and I’ve seen tons of new teams formed and new projects that need owners. And I was even more impressed as I started to meet the team. Why Qualtrics?

Start-ups 35

Start-ups 35

Qualtrics

APRIL 8, 2019

I get to take the ferry into work, so it starts with beautiful views of Sydney Harbour & the Opera House. I start the day by making calls and scheduling times to meet with researchers, then spend the majority of my day discussing research projects and consulting on the most effective ways for their research to be a success.

Start-ups 34

Start-ups 34

ClientSuccess

MAY 2, 2018

On April 18, 2018 I introduced a presentation called “3 Essential Pre-onboarding Principles” at a local Customer Success meet-up in Utah. This period serves as an excellent opportunity to set and build relationship momentum, as well as set both you and your clients up for greater, future success. High and Wide. Conclusion.

Start-ups 42

Start-ups Customer Relationship Sales Customer Experience 42

ClientSuccess

AUGUST 7, 2019

With input and advice from former colleagues and connections from her years in the field, Kristen started The Success League as a consulting firm for leaders, run by leaders. In September, The Success League team will be joining hundreds of other customer success thought leaders in Sundance, Utah for the 2109 CS100 Summit as a sponsor.

Start-ups 41

Start-ups Sales Education Technology 41

ClientSuccess

APRIL 25, 2018

On April 18, 2018 I introduced a presentation called “3 Essential Pre-onboarding Principles” at a local Customer Success meet-up in Utah. This period serves as an excellent opportunity to set and build relationship momentum, as well as set both you and your clients up for greater, long-term success. Build relationship momentum.

Sales 42

Sales Start-ups Customer Experience 42

Qualtrics

NOVEMBER 6, 2020

4) Let your customers know that you are listening to build up trust and customer loyalty. If they say “yes,” you can follow-up and ask for a review in the app store. You can ask this NPS question as a pop-up survey within the app, after a customer has used the product. Example: How the Utah Jazz use app feedback.

Net Promoter Score 44

Net Promoter Score Customer Loyalty Close the Loop NPS 44

Zendesk

SEPTEMBER 30, 2022

Customers can simply click on the link and start recording. This app supports importing holidays up to two years in advance. Utah is a responsive and mobile-friendly Zendesk theme that comes with a fully customizable homepage. You can generate a video request link using Screenjar and share it with the customer.

Legal 52

Legal Finance Compliance AI 52

ClientSuccess

AUGUST 22, 2018

Let’s get started with this week’s post! Location : Sandy, Utah. Setting up regular calls (weekly, 2x/month, or monthly). How has a failure, or apparent failure, during your time as a CSM set you up for later success? From : Chris Hecklinger , Sr Director of Client Success. Company : EveryoneSocial. Question 1.

Start-ups 41

Start-ups Engineering Customer Experience 41

ClientSuccess

SEPTEMBER 26, 2018

Let’s get started with this week’s post! Location : Lehi, Silicon Slopes, Utah. More of a tactic, but my team has started to pick up the phone more instead of shooting off so many emails. We’ve also started using a product called Loom to send videos/screen recordings over email for certain questions (e.g.,

Start-ups 40

Start-ups Innovation 40

ClientSuccess

OCTOBER 22, 2019

Let’s get started! This starts with our leadership and trickles down to the frontline employee. Spend time learning about your respective industry and strive to stay up-to-date with its changes and current developments. As a CSM, am I following up on action items? Am I being deliberate about who I involve?

Touchpoint 41

Touchpoint Start-ups Customer Service Sales 41

ClientSuccess

JANUARY 25, 2018

Location : Salt Lake City, Utah. Utilize LinkedIn Activity History to Start Better Conversations. Struggling to start a conversation or bring additional value to a client engagement? Clients will start to rely on our expertise and involve us in other conversations they find or start themselves.

Start-ups 42

Start-ups Sales Technology Technology 42

ClientSuccess

MARCH 13, 2018

Let’s get started with this week’s post! Location : American Fork, Utah. It’s important for me to be caught up support-wise in order to move on with my other planned activities. As a CSM, and because I want to see my clients succeed, I started my career wanting to say “yes” to everything. Company : ClientSuccess.

Start-ups 40

Start-ups Customer Experience 40

ClientSuccess

MAY 16, 2018

Let’s get started with this week’s post! Location : Salt Lake City, Utah. I get energized in the late afternoon and can easily stay up all night working on projects. I try to start each morning with the following: . I start by setting intentions in the morning and quick review in the evening. Company : Marketware.

Outlook 41

Outlook Start-ups Sales Technology 41

Qualtrics

JANUARY 28, 2021

We’re here because you show up and live our values every day: Transparent, All In, Customer Obsessed, One Team, and Scrappy (#TACOS). We’ve had such an incredible journey since the company was started in a Utah basement nearly 20 years ago. While we celebrate today, we’re even more excited about our future.

Touchpoint 26

Touchpoint Start-ups 26

ClientSuccess

AUGUST 14, 2018

Location : American Fork, Utah. I got nervous and a little intimidated as our pre-onsite call with the client started and ended up taking a backseat while my more experienced colleagues did a phenomenal job running the agenda. When I made this decision, I thought I’d easily pick up the skills required to be a great CSM.

Start-ups 42

Start-ups Sales Customer Relationship 42

Qualtrics

FEBRUARY 15, 2019

I started at Qualtrics just over three years ago when my husband and I moved to Utah County for his schooling. It was a wake-up call and it sealed the deal. I come in around 8:00 and have a stand-up meeting with my team where we discuss what we accomplished yesterday and then talk about what we are going to do today.

Engineering 32

Engineering Start-ups 32