PeopleMetrics

NOVEMBER 17, 2014

It''s when we hope we hit our numbers, when we start wondering how in the world we’ll hit next year''s, and when (uh oh!) That’s where Voice of the Customer (VOC) and Voice of the Employee (VOE) programs can help you in the coaching opportunity of a performance review. Do – Source both VOC and VOE programs.

Voice of the Customer 59

Voice of the Customer VOE VOC Voice of the Employee 59

Doing CX Right

SEPTEMBER 5, 2020

Voice of the Customer, commonly referred to as VOC, can be YOUR company game-changer WHEN DONE RIGHT! I speak a lot on podcasts about VOC and the art and science of getting feedback from customers to inform business decisions, and employees (VOE) too. Voice of the Customer (VOC) . Surveying During Coronavirus.

VOC 52

VOC VOE Voice of the Customer Close the Loop 52

Doing CX Right

OCTOBER 20, 2020

Leverage the Voice of Customer ( VoC ) In Everything You Do?? . VoC is a valuable research method that enables you to understand the difference between customer expectations and how well you deliver what they need. Most people rely on surveys as their VoC source. THREE WAYS TO DIFFERENTIATE YOUR BRAND . #1. Website Live Chat.

Gaming 69

Gaming VOE VOC Close the Loop 69

Execs In The Know

APRIL 23, 2021

Now, after more than a year of upheaval and change, the world is opening back up – giving us a unique opportunity to capitalize on what we learned to ease the journey into our “new normal.”. They move into the Acceptance phase when they start learning to adapt to those challenges, finding ways to work within their “new normal.”

Innovation 93

Innovation CX VOC Outlook 93

Confirmit

DECEMBER 21, 2016

At this time back in 2014, I was just getting ready to start. Chengcheng Feng and I started on the same day and went through Authoring and Reportal training together. Since we started in early December, part of our first week was attending the office Holiday party.

VOE 53

VOE Text Analytics VOC Voice of the Employee 53

SurveySensum

MARCH 4, 2021

In this episode Tanuj, NK, and Debbie are talking about the impact of CX on business metrics, VOC and CX metrics and their measurables, VOB, VOC, and VOE and their differences, bringing alignment across multiple teams, tips to manage the emotions of the customer, where does CX starts and ends in an organization, and a lot more!

CX 52

CX VOE VOC Voice of the Customer 52

DMG Consulting

APRIL 11, 2022

The cloud helped support the migration from on-site to work-at-home (WAH), analytics provided insight into the voice of the customer (VoC) and employee (VoE), and artificial intelligence (AI) and automation boosted contact center performance. For many contact centers, technology saved the day as businesses transformed.

E-commerce 48

E-commerce VOE Real Estate Contact Center 48