Customer Experience Matrix

AUGUST 18, 2018

Myth: CDP is a new technology. Reality: CDPs use modern technologies, such as NoSQL databases and API connectors. What’s different about CDP is that it combines those technologies in prebuilt systems, rather than requiring technical experts to assemble them from scratch. But so do other systems.

Unstructured Data 76

Unstructured Data Structured Data Technology Technology 76

Execs In The Know

MARCH 14, 2025

This is the reality of AI in customer experience (CX), not cold automation but technology that makes people better at what they do. The real advantage is knowing how to align AI with business goals, customer needs, and ethical considerations, turning technology into a tool for real business impact. A confident employee.

AI 52

AI CX Structured Data Innovation 52

Customer Experience Matrix

JUNE 7, 2007

From my personal perspective, it was intriguing that the article also quoted Web creator Tim Berners-Lee as stating "The number one role of Semantic Web technologies is data integration across applications." The article is suggesting that a search application (Semantic Web) would help to integrate structured data.

Unstructured Data 48

Unstructured Data Structured Data Technology Technology 48

ProProfs

APRIL 25, 2019

Over 70% of companies apply learning technologies such as eLearning software. The entrenched principles of delivering knowledge were formed at a time when all the technological wonders that we have today were beyond the fantasies of the best thinkers. Mobile Technology Influence. At the same time, the growth of U.S.

Education 75

Education Non-Profits Structured Data Manufacturing 75

Execs In The Know

APRIL 12, 2024

The right transcription and summarization technology can deliver: Automated Summaries: Big Benefits Across the Board Generative AI summary solutions offer a multitude of advantages that can transform your contact center business operations. You may have a data swamp of all of your past interactions.

AI 52

AI Contact Center Structured Data Artificial Intelligence 52

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Customer Experience Matrix

FEBRUARY 21, 2012

The Web has created new demands to handle unprecedented data volumes and semi-structured data. The result has been an explosion of companies using new techniques for managing and analyzing huge data volumes. The result has been an explosion of companies using new techniques for managing and analyzing huge data volumes.

Unstructured Data 69

Unstructured Data Structured Data Start-ups Technology 69

SurveySensum

APRIL 16, 2025

Combine both formats for a well-rounded approach – structured data with contextual depth for better decision-making. Make It Personal Use your CRM data to pre-fill details and reference past interactions. Capture qualitative insights by allowing customers to share detailed feedback in their own words.

CRM 52

CRM Customer Feedback NPS Touchpoint 52

Confirmit

JUNE 6, 2018

Confirmit Genius is an advanced Text Analytics platform that uses the latest Machine Learning technologies to help you draw meaning from unstructured content. For example, combining unstructured feedback with structured data from surveys can provide insight into the ‘why’ behind the customer/consumers’ survey responses.

VOE 40

VOE Text Analytics Structured Data Voice of the Employee 40

Customer Experience Matrix

AUGUST 2, 2018

Customer Data Platform vendor Treasure Data today confirmed earlier reports that it is being purchased by Arm Limited , which licenses semi-conductor technologies and is itself a subsidiary of the giant tech holding company SoftBank. A complementary trend is use of CDP technology for non-customer data.

Structured Data 48

Structured Data Technology Technology AI 48

Customer Experience Matrix

OCTOBER 8, 2007

Nearly all the proprietary marketing databases used some version of an inverted (now more commonly called “columnar”) database structure. In such a structure, data for each field (e.g., Tags: marketing software database technology analytics tools columnar database business intelligence.

Structured Data 48

Structured Data Technology Technology 48

DMG Consulting

FEBRUARY 25, 2019

To be sure, speech analytics has leveraged core AI technologies—natural language processing (NLP), natural language understanding (NLU), neural networks—to varying degrees for years, so many speech analytics vendors are justifiably calling what they do a form of AI. But this is just the beginning. What’s Next.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

CommBox

JUNE 4, 2024

AI technology helps businesses to exploit large amounts of data from client interactions powered by advanced analytic tools; this data gives valuable insights that help to improve service quality and drive success. Businesses need high-quality, precise, structured data—the cornerstone for accurate predictive modelling.

Predictive Analytics 52

Predictive Analytics AI Artificial Intelligence Structured Data 52

DMG Consulting

OCTOBER 18, 2017

DMG’s 12 th annual edition of this Report provides a comprehensive review and unparalleled analysis of the competitors, products, features, pricing, payback, and trends and challenges in this complex technology sector. We are a strategic advisor to end users and vendors, large and small, and the financial community.

Contact Center 48

Contact Center Text Analytics Artificial Intelligence Machine Learning 48

Lumoa

JANUARY 23, 2018

Text analytics includes a set of techniques that structure information arriving in text format— in this case, free text customer feedback. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making. Topic analysis reveals topics that are most talked about.

Text Analytics 114

Text Analytics Sentiment Analysis NPS Net Promoter Score 114

Customer Experience Matrix

JANUARY 24, 2018

To do this I’ve come up with a a small list of features that relate directly to working with particular data sources and supporting particular applications. The theory is that marketers know what sources and applications they need to support, even if they're not experts in the fine points of CDP technology.

Social Media 66

Social Media Machine Learning Structured Data Technology 66

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. According to Accenture , 85% of customer interactions will be managed with AI by 2020.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Customer Experience Matrix

JUNE 17, 2019

Why does this matter to technology and marketing professionals? Customer Data Platforms have been a hot topic for the past three years. Data warehouses are largely limited to structured data. Data lakes are not unified or easily accessible to non-technical users.

Compliance 83

Compliance Engineering Start-ups Retail 83

Customer Experience Matrix

NOVEMBER 24, 2016

The system is also powerful in being able to connect to nearly any type of data stream, including social, mobile, and Internet of Things devices as well as traditional structured data. I won't go into details of other Decision Hub components, but they’re equally advanced. million but incremental revenue was $362 million.

Predictive Analytics 54

Predictive Analytics Structured Data Engineering Sales 54

Lumoa

FEBRUARY 16, 2023

In recent years, VoC has gained popularity as new technologies have expanded how companies receive and process customer feedback. Analyzing VoC data is just as critical as getting the data. Here are three things to help analyze your VoC data. It could cover products, services, prices, and brand perception.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

Lumoa

JUNE 26, 2023

But omnichannel strategies utilize data from more than one source, which is often unstructured, fragmented, and not ready for analysis. This data cannot be directly integrated and compared as they have different formats. With today’s technology, providing customer support is easier in an omnichannel scenario.

Omnichannel 78

Omnichannel Net Promoter Score Customer Experience Social Media 78

SurveySensum

OCTOBER 19, 2023

You invested in improving battery technology, upgraded the camera features, and committed to more frequent software updates. Closed-ended questions provide structured data, while open-ended questions yield qualitative insights. The lack of timely software updates and bug fixes.

Customer Satisfaction 52

Customer Satisfaction Structured Data Social Media Start-ups 52

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. According to Accenture , 85% of customer interactions will be managed with AI by 2020.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Steven Van Belleghem

MAY 19, 2020

Usage of smart technology. The future of contact centres will definitely be hybrid (a mix between virtual and real-life contact) and augmented (human capacities being augmented by technology, allowing them to be more human themselves in relevant situations). Contact centres are not “safe” from that at all. The Experts from the field.

Contact Center 52

Contact Center E-commerce Start-ups Innovation 52

Intercom, Inc.

OCTOBER 13, 2022

What would tickets work like if they were invented today with modern technology and current consumer behavior patterns? What would tickets work like if they were invented today with modern technology and current consumer behavior patterns? Today’s form and email-based ticketing solutions have five problems.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Comm100

AUGUST 21, 2018

A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Comm100’s own chatbot takes care of around 20 percent of incoming queries , a number that continues to grow as our chatbot technology advances.

Mystery Shopping 45

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 45

SurveySensum

MARCH 3, 2022

Semantria Storage and Visualization (SSV) allows you to collect, store, and analyze texts to generate reports and structure data to identify trends. . With automated survey technologies, Qualtrics comes with 100+ customizable questions. Semantria is a cloud-based tool to recognize natural languages from words. Best Features.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Comm100

AUGUST 21, 2018

A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Comm100’s own chatbot takes care of around 20 percent of incoming queries , a number that continues to grow as our chatbot technology advances.

Mystery Shopping 40

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40

Taylor Reach Group

SEPTEMBER 29, 2020

The path to contact center modernization has never been straightforward when it comes to its navigating technology infrastructure. The Contact Center Stack is the principle set of technology that powers successful centers. by JD Fairweather. To avoid this trade-off, an understanding of the Contact Center Stack is necessary.

Contact Center 85

Contact Center Artificial Intelligence CRM Net Promoter Score 85

Totango

AUGUST 23, 2017

In the past when selling technology, organizations would sign on the dotted line and pay upfront. Organizations can use data to grow from low adoption, to high adoption, and finally to effective adoption. To structure data-driven processes, TSIA advocates two frameworks, LAER (internal) and PIMO (external, customer-facing).

Customer-Centric Organization 66

Customer-Centric Organization Structured Data Education Sales 66

Execs In The Know

MARCH 14, 2025

This is the reality of AI in customer experience (CX), not cold automation but technology that makes people better at what they do. The real advantage is knowing how to align AI with business goals, customer needs, and ethical considerations, turning technology into a tool for real business impact. A confident employee.

AI 66

AI CX Structured Data Innovation 66

SurveySensum

APRIL 15, 2025

With automated survey technologies, Qualtrics comes with 100+ customizable questions. Semantria Storage and Visualization (SSV) allows you to collect, store, and analyze texts to generate reports and structure data to identify trends. What is the voice of the customer technology? Which tool has VOC?

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52