Zendesk

FEBRUARY 10, 2022

Consumer expectations are increasingly rising, and the world of technology is constantly evolving—making it difficult for business leaders to keep up. Set up tools for collecting customer data. Structured data is quantitative information such as names, geolocations, and credit card transactions.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

Totango

AUGUST 23, 2017

In the past when selling technology, organizations would sign on the dotted line and pay upfront. Organizations can use data to grow from low adoption, to high adoption, and finally to effective adoption. To structure data-driven processes, TSIA advocates two frameworks, LAER (internal) and PIMO (external, customer-facing).

Customer-Centric Organization 66

Customer-Centric Organization Structured Data Education Sales 66

ProProfs

APRIL 25, 2019

Over 70% of companies apply learning technologies such as eLearning software. The entrenched principles of delivering knowledge were formed at a time when all the technological wonders that we have today were beyond the fantasies of the best thinkers. Mobile Technology Influence. At the same time, the growth of U.S.

Education 75

Education Non-Profits Structured Data Manufacturing 75

Lumoa

FEBRUARY 9, 2023

The most important AI technologies, that are relevant for analyzing customer feedback, fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Confirmit

JUNE 6, 2018

Confirmit Genius is an advanced Text Analytics platform that uses the latest Machine Learning technologies to help you draw meaning from unstructured content. For example, combining unstructured feedback with structured data from surveys can provide insight into the ‘why’ behind the customer/consumers’ survey responses.

VOE 40

VOE Text Analytics Structured Data Voice of the Employee 40

DMG Consulting

FEBRUARY 25, 2019

To be sure, speech analytics has leveraged core AI technologies—natural language processing (NLP), natural language understanding (NLU), neural networks—to varying degrees for years, so many speech analytics vendors are justifiably calling what they do a form of AI. But this is just the beginning. What’s Next.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

CommBox

JUNE 4, 2024

AI technology helps businesses to exploit large amounts of data from client interactions powered by advanced analytic tools; this data gives valuable insights that help to improve service quality and drive success. Businesses need high-quality, precise, structured data—the cornerstone for accurate predictive modelling.

Predictive Analytics 52

Predictive Analytics AI Artificial Intelligence Structured Data 52

DMG Consulting

OCTOBER 18, 2017

DMG’s 12 th annual edition of this Report provides a comprehensive review and unparalleled analysis of the competitors, products, features, pricing, payback, and trends and challenges in this complex technology sector. We are a strategic advisor to end users and vendors, large and small, and the financial community.

Contact Center 48

Contact Center Text Analytics Artificial Intelligence Machine Learning 48

Lumoa

JANUARY 23, 2018

Text analytics includes a set of techniques that structure information arriving in text format— in this case, free text customer feedback. The purpose is to convert unstructured text into meaningful structured data to support business analysis and decision making. Topic analysis reveals topics that are most talked about.

Text Analytics 114

Text Analytics Sentiment Analysis NPS Net Promoter Score 114

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. According to Accenture , 85% of customer interactions will be managed with AI by 2020.

Net Promoter Score 107

Net Promoter Score Customer Experience CEM B2C 107

Lumoa

FEBRUARY 16, 2023

In recent years, VoC has gained popularity as new technologies have expanded how companies receive and process customer feedback. Analyzing VoC data is just as critical as getting the data. Here are three things to help analyze your VoC data. It could cover products, services, prices, and brand perception.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

Lumoa

JUNE 26, 2023

But omnichannel strategies utilize data from more than one source, which is often unstructured, fragmented, and not ready for analysis. This data cannot be directly integrated and compared as they have different formats. With today’s technology, providing customer support is easier in an omnichannel scenario.

Omnichannel 78

Omnichannel Net Promoter Score Customer Experience Social Media 78

SurveySensum

OCTOBER 19, 2023

You invested in improving battery technology, upgraded the camera features, and committed to more frequent software updates. Closed-ended questions provide structured data, while open-ended questions yield qualitative insights. The lack of timely software updates and bug fixes.

Customer Satisfaction 52

Customer Satisfaction Structured Data Social Media Start-ups 52

Lumoa

MARCH 20, 2018

The most important AI technologies relevant for analyzing customer feedback fall in the area of natural language processing (NLP) and machine learning. Both groups of technologies can be utilized to make analytics more actionable. According to Accenture , 85% of customer interactions will be managed with AI by 2020.

Net Promoter Score 60

Net Promoter Score Customer Experience CEM B2C 60

Steven Van Belleghem

MAY 19, 2020

Usage of smart technology. The future of contact centres will definitely be hybrid (a mix between virtual and real-life contact) and augmented (human capacities being augmented by technology, allowing them to be more human themselves in relevant situations). Contact centres are not “safe” from that at all. The Experts from the field.

Contact Center 52

Contact Center E-commerce Start-ups Innovation 52

Intercom, Inc.

OCTOBER 13, 2022

What would tickets work like if they were invented today with modern technology and current consumer behavior patterns? What would tickets work like if they were invented today with modern technology and current consumer behavior patterns? Today’s form and email-based ticketing solutions have five problems.

Start-ups 118

Start-ups Machine Learning Engineering Customer Satisfaction 118

Comm100

AUGUST 21, 2018

A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Comm100’s own chatbot takes care of around 20 percent of incoming queries , a number that continues to grow as our chatbot technology advances.

Mystery Shopping 41

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 41

SurveySensum

MARCH 3, 2022

Semantria Storage and Visualization (SSV) allows you to collect, store, and analyze texts to generate reports and structure data to identify trends. . With automated survey technologies, Qualtrics comes with 100+ customizable questions. Semantria is a cloud-based tool to recognize natural languages from words. Best Features.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Comm100

AUGUST 21, 2018

A Pelorus research survey found that 74% of contact center managers felt that improved customer service agent technology can decrease error rates and improve the customer experience. Comm100’s own chatbot takes care of around 20 percent of incoming queries , a number that continues to grow as our chatbot technology advances.

Mystery Shopping 40

Mystery Shopping Mystery Shopper Net Promoter Score Customer Service 40