Intercom, Inc.

FEBRUARY 13, 2020

As the SaaS industry enters a new decade, marketing technology continues to command a huge chunk of companies’ expenditures – more than a quarter of the total budget, according to Gartner. Here we are in 2020 with much better data collection than we’ve ever had.

Unstructured Data 181

Unstructured Data Omnichannel Machine Learning Structured Data 181

Zendesk

FEBRUARY 10, 2022

Consumer expectations are increasingly rising, and the world of technology is constantly evolving—making it difficult for business leaders to keep up. Evaluate both structured and unstructured data to develop a comprehensive understanding of your customers and their interactions with your brand.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

Gainsight

APRIL 8, 2019

In addition to all of the individual features and apps, you need a solution that offers the underlying technology with the core capabilities needed to provide a solid foundation for all CS functionality. Model unique and complex customer structures to reflect the real-world commercial relationships you have with your customers.

Technology 45

Technology Technology Structured Data CRM 45

Lumoa

FEBRUARY 16, 2023

In recent years, VoC has gained popularity as new technologies have expanded how companies receive and process customer feedback. Here are three things to help analyze your VoC data. Prepare and Structure Data Unstructured data sources are pervasive in business and need to be effectively managed.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

SurveySensum

MARCH 3, 2022

A VOC tool is software that allows you to collect feedback and generate in-depth analysis reports from unstructured data. The ultimate aim of using it is to derive insights, make data-driven business decisions, and create exceptional customer experiences. . Verint ForeSEE. Nice SATMETRIX. Conclusion. What are VoC tools?

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Steven Van Belleghem

MAY 19, 2020

Usage of smart technology. The future of contact centres will definitely be hybrid (a mix between virtual and real-life contact) and augmented (human capacities being augmented by technology, allowing them to be more human themselves in relevant situations). Contact centres are not “safe” from that at all. The Experts from the field.

Contact Center 52

Contact Center E-commerce Start-ups Innovation 52