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Analyze your customer journey to re-evaluate where key touchpoints and moments of truth are. It’s also important to capture the employee’svoice as employees have very valuable data to share. The voice of the employee is such an underutilized tool to help drive customer experience improvement.
Semantria Storage and Visualization (SSV) allows you to collect, store, and analyze texts to generate reports and structuredata to identify trends. . It comes with advanced features, capabilities, and tools to analyze and monitor the touchpoints at every stage. Best Features. Text Analytics for Robotic process automation.
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