CX Accelerator

FEBRUARY 12, 2018

To be able to know and understand what customers want, companies must listen to their customers. That’s why companies are implementing some type of voice of the customer (VoC) program. Why Is VoC Important? In 2017, VoC maturity is still an issue. 4) Tell a complete story with your data.

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Unstructured Data 140

SurveySensum

MARCH 3, 2022

11 best Voice of the Customer tools to listen to your customers effectively. Studies state that companies still find it difficult to stand out in the competition based on the customer experience they provide. VOC tools help you listen and comprehend the customer expectations, opinions, and feedback.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Lumoa

FEBRUARY 16, 2023

One of the best analysis techniques available is the voice of customer (VoC) template. It will help you gather valuable feedback, identify customer pain points, and work towards better solutions. In This Article: What is Voice of Customer(VoC) and Why Is It Important? Verifying customer feedback.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

DMG Consulting

FEBRUARY 25, 2019

VoC Unfiltered. Speech (and text) analytics provides the benefits of surveys with none of the work for customers. They can mine customer interactions from all channels, including social media, to capture the voice of the customer (VoC) firsthand. Customer Journey Analytics: Speech Is Along for the Ride.

AI 48

AI Text Analytics Machine Learning Predictive Analytics 48

Confirmit

JUNE 6, 2018

It is tightly integrated with Confirmit Horizons, our comprehensive, multichannel Voice of the Customer (VoC), Voice of the Employee (VoE), and Market Research platform, so you can easily combine structured data from surveys with the depth of insight and unprecedented level of detail available only in open-ended feedback.

VOE 40

VOE Text Analytics Structured Data Voice of the Employee 40

Confirmit

DECEMBER 14, 2016

Customer experience has hit the mainstream and with 2017 just around the corner, it’s time to start thinking about what the next developments will be for CX professionals. During this follow-up session, Claire Sporton, VP, Customer Experience Management at Confirmit and guest speaker Sam Stern, Senior Analyst at Forrester Research, Inc.

CX 40

CX Predictive Analytics Structured Data VOC 40

Lumoa

FEBRUARY 9, 2023

Customer-Centricity Customer centricity refers to customer-oriented culture in the company. The essentials include the shared targets, shared understanding, and the voice of the customer program implemented across the organization. Text analytics helps you to understand the drivers of customer satisfaction.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167