Technology Related Topics 
eglobalis
JANUARY 27, 2021
Customer Experience and Adoption The Impact of Technology Change Requests. The post Customer Experience and Adoption: The Impact of Technology Change Requests appeared first on Eglobalis.
eglobalis
MAY 12, 2024
The Upcoming Impact of AI on Enterprise Technology Design: Enhancing Customer Experience and Business Outcomes The post The Upcoming Impact of AI on Enterprise Technology Design: Enhancing CX and Business Outcomes appeared first on Eglobalis.
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Callminer
FEBRUARY 23, 2021
Technological Trends. ” – Julie Bai, Call Center Technology and Trends Every Business Leader Must Know in 2020 , Nextiva; Twitter: @Nextiva. ” – Call Center Technology Trends for 2020 , Expivia; Twitter: @expivianow. Remote support technology is being used more and more. AI is here to stay.
eglobalis
OCTOBER 30, 2024
As organizations aim to boost productivity, engagement and overall satisfaction, AI technologies are becoming essential tools The Gist AI boosts productivity. As organizations aim to boost productivity, engagement and overall satisfaction, AI technologies are becoming essential tools. Faster hiring process.
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A high-quality customer experience creates loyal customers for years to come and makes for an easy win against businesses that are competing on other factors like price and quality. We partnered with ContactBabel to uncover the biggest hurdles businesses face when trying to improve CX and offer practical suggestions to overcome them.
eglobalis
NOVEMBER 3, 2024
This process is particularly powerful in sectors with high trust requirements, such as technology and cybersecurity. Leverage Technology as an Enabler, not a Solution While technology is essential in today’s CX strategies, it should be viewed as an enabler that enhances—rather than replaces—human-centric interactions.
eglobalis
JULY 26, 2023
Anywhere, everywhere, all at once – integrating technology in B2B omnichannel design The post Anywhere, everywhere, all at once – integrating technology in B2B omnichannel design appeared first on Eglobalis.
Speaker: Jennifer Hileman - Director, Retail Data & Technology at Orium, and Zach Ettelman - Solutions Partner Team in North America at Talon.One
Discover how the combination of loyalty management and MACH technology can revolutionize your retail strategy, ensuring sustained customer success through the holiday rush, into the new year, and beyond.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
💡 Seamless Integration: Enhance functionality and connect new technologies with ease. Key Takeaways: ✅ Agility Without the Overhaul: How an extensible approach enables innovation while maintaining stability. 💸 Drive Growth & Efficiency: How a flexible commerce stack enhances operations and customer experience.
Speaker: Carolyn Clark and Miriam Connaughton
💻 Digital Employee Experience (DEX): Learn how to integrate technology while preserving meaningful human connections. . 🌱 Well-being Redefined: Explore the next evolution of holistic well-being, including career growth and emotional health.
Speaker: Conrado Morlan
The Future of Product Management 🔮 How to continuously integrate AI into your work to stay ahead of emerging trends and technologies. Saving the Day 🏆 Case studies demonstrating how successful AI implementation can solve common product management challenges and provide data-driven insights.
Speaker: Aindra Misra, Sr. Staff Product Manager of Data & AI at BILL (Previously PM Lead at Twitter/X)
Explore the array of tools and technologies driving data transformation across different stages and states, from source to destination. Examine real world use cases, both internal and external, where data analytics is applied, and understand its evolution with the introduction of Gen AI.
Speaker: Evelyn Chou
Key takeaways: Defining the must-have capabilities of a modern BI platform 📝 How to effectively vet BI solutions based on your organization’s needs and capabilities to find the right fit 🕵 Achieving optimal satisfaction and maximizing ROI by balancing customization, performance, and user experience 📈 The key to ensuring smooth (..)
Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc
2023 is around the corner and as exciting as this is, it's easy to get lost in the shuffle of EX, CX, and technology if you don’t have the right information and perspective. How to apply 2023 technology trends to your company's current demands. He will share with you: Market research on the shifting labor market.
Speaker: Paul Weald, Contact Center Innovator
Embrace automation, collaborate with new technology, and watch how you thrive! Join us for this exclusive webinar with expert innovator Paul Weald to learn more about: How artificial intelligence technology can complement employee performance and optimize business performance with intelligent insights and analytics.
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