Execs In The Know

JANUARY 29, 2023

Kicking off on March 1, 2023, we’re taking CRS to Austin, Texas, to explore “Creating Moments That Matter” with our global community of CX leaders. Prepare for the Future Take time to reflect and examine the possibilities of CX as it relates to leadership, people, purpose, processes, and technologies.

CX 90

CX Hospitality Hospitality Actionable Insights 90

Fonolo

JANUARY 8, 2019

From January 20 – 23, 2019, a whopping 3,000 customers, partners, industry analysts, and executives will congregate in Austin, Texas for the event. We are excited to announce that Fonolo , a Technology Partner in the Avaya DevConnect ecosystem, will be exhibiting at this momentous event. Voice-Powered Technology (VPT).

Contact Center 73

Contact Center Artificial Intelligence Social Media Touchpoint 73

TeamSupport

MARCH 23, 2021

About Kristin Mortis Kristin Mortis is a Marketing Manager with 8+ years of experience at TDInsights based out of Plano, Texas. She writes about B2B Marketing, Big Data, Artificial Intelligence, and other technological innovations.

B2B 105

B2B Artificial Intelligence Social Media Customer Loyalty 105

Fonolo

MARCH 6, 2019

With outfits in Georgia, Arizona, and Texas, it’s a professional organization providing knowledge and opportunities for service centers, call centers, and other business operations. The North American Customer Service Management Association is a must-follow for contact center professionals.

Customer Service 102

Customer Service Contact Center Education Non-Profits 102

Execs In The Know

MARCH 16, 2023

While digital technologies continue to take center stage, achieving successful transformation is as much about people and relationships as it is about automation and AI. There’s a new capability or technology vendor at every event. If the last few years have taught us anything, it’s to appreciate human interactions, empathy, and care.

Contact Center 97

Contact Center Innovation AI Technology 97

Comm100

JULY 27, 2023

Thankfully, changes are being made, and the implementation of technology to help those with dyslexia study and learn is becoming more commonplace. Assistive learning technology is one of the main avenues for people with this condition to get support, with live chat being a particularly useful tool. What Is Live Chat?

Education 98

Education Technology Technology AI 98

Qualtrics

AUGUST 18, 2020

All content and comments included in this piece were independently gathered by a Qualtrics representative based on a virtual session presented by the Texas WIC at the National WIC Association Annual Conference in June. No additional content beyond this presentation was provided by Qualtrics or Texas WIC. But how did they do it?

Start-ups 26

Start-ups Customer Experience Management Customer Experience Customer Feedback 26

TeamSupport

SEPTEMBER 1, 2020

North Texas' TeamSupport, which helps businesses better manage their B2B customers, is trying to encourage others to invest in technology tools that can improve their customer relationships. He covers technology, disruption, and innovation. The interview was edited for accuracy, grammar, clarity, and flow.

B2B 95

B2B Innovation Touchpoint Technology 95

Customer Think

OCTOBER 1, 2021

From a global pandemic and blocked Suez Canal, to natural disasters like the freeze in Texas, fires in California, and floods in Australia, to technical disasters like massive cyber-attacks and a global microchip shortage, businesses across […].

Technology 59

Technology Technology 59

Gainsight

MARCH 8, 2022

It started back in the 1980’s, where I spent every afternoon and weekend hanging around my parents’ interior design store in McKinney, Texas. . They all WANTED to start with Gainsight’s technology, best practices, and community, but more often than not, they just didn’t feel like they were ready.

Start-ups 98

Start-ups Engineering Innovation Technology 98

Customer Bliss

SEPTEMBER 27, 2018

“If you have a customer success job in an organization that isn’t interested in customer retention, you need to consider doing something else,” says Lucy Norris , Executive VP, Global Leader of Customer Success at Genesys , a technology company that provides solutions for customer experience, marketing, and sales.

CX 89

CX CX Transformation Government Management Consulting 89

SugarCRM

FEBRUARY 28, 2020

There’s no doubt that technology has changed the landscape of staffing and recruitment. There’s no doubt you’ve heard the buzz about automation technology in the recruiting and staffing space; however, it’s more than buzz. Trend 2: A Deafening Buzz around Recruitment Technology. Hire Smarter: Innovate to Win.

Technology 34

Technology Technology Social Media AI 34

Execs In The Know

MAY 4, 2023

I started on the sales side and represented Texas and that’s where the magic opportunity came for me to move into CX. EITK: When it comes to technology, in what ways is the brand differentiating itself from its competitors to improve CX? The technology we have is great but we are continuing to get more sophisticated.

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Customer Bliss

FEBRUARY 7, 2017

Karen Quintos is the EVP and CCO of Dell Technologies, which came about as the result of Dell and EMC merging, which created the world’s largest privately-held tech company. Karen joined Dell in 2000 from Citigroup, where she was vice president of Global Operations and Technology. Episode Overview. The Four Major Steps.

Technology 64

Technology Technology CX Customer Satisfaction 64

Steven Van Belleghem

NOVEMBER 10, 2020

So far, Walmart launched clinics in Arkansas, Texas, and Georgia and it is currently planning to open six additional locations around Atlanta and new Florida locations soon. On top of that it also offers free online wellness courses. Toyota’s Woven City is expected to appear in 2021 at the foot of Mt. Fuji in Japan.

Healthcare 98

Healthcare Customer Experience Manufacturing Education 98

Comm100

MARCH 16, 2022

With digital channels and technologies now available, government agencies can make great strides towards improving customer service, and do so: Securely Smoothly Incrementally and Cost-effectively. “On On the other hand, there is an immense opportunity to adopt new approaches and technologies to accelerate the change.”

Government 98

Government Customer Service Compliance CX 98

Lightico

MAY 2, 2022

According to the conference call, Tesla Insurance intends to be the largest insurer of Teslas in Texas by the end of 2022. Like Tesla Insurance, many insurtechs are customer-obsessed companies that enter the insurance sector, taking advantage of new technologies to provide coverage to a more digitally savvy customer base.

Customer Experience 59

Customer Experience Net Promoter Score Innovation Touchpoint 59

Kerry Bodine

JANUARY 4, 2017

San Antonio, Texas. Gartner’s Customer Experience & Technologies Summit. NICE’s Interactions 2017. May 8 – 10, 2017. GainSight’s Pulse. May 8 – 11, 2017. Oakland, California. Walker B-to-B CX Summit. September 26 – 28, 2017. DesignThinker’s Academy Design Thinking Conference. October 26 – 27, 2017.

CEM 48

CEM CX Contact Center Retail 48

SugarCRM

FEBRUARY 28, 2020

There’s no doubt that technology has changed the landscape of staffing and recruitment. There’s no doubt you’ve heard the buzz about automation technology in the recruiting and staffing space; however, it’s more than buzz. Trend 2: A Deafening Buzz around Recruitment Technology. Hire Smarter: Innovate to Win.

Technology 26

Technology Technology Social Media AI 26

Qualtrics

JUNE 26, 2020

In Texas, the state’s largest city is carefully getting back to business. Technology-enabled contact tracing is key to that effort. Historically, Houston has employed about 25 contact tracers to track down the roughly 80 diseases Texas state law requires to be monitored. Tracking and slowing the spread. We have about 2.3

Technology 26

Technology Technology Compliance Start-ups 26

Beyond Philosophy

DECEMBER 12, 2017

Target has invested $220 million to remodel and renovate 28 stores in North Texas. Apart from design, product, and other store elements, Target is also investing in technology which will enable store employees to more efficiently search inventory and also take payment from mobile point-of-sale devices. Don’t think so. Trader Joe’s.

Customer Experience 60

Customer Experience Retail Outlook Construction 60

Execs In The Know

APRIL 6, 2023

Here are nuggets of CX wisdom from the recently concluded panel discussion on “Delighting Across the Digital Experience (DX)” at the Customer Response Summit (CRS) held from March 1-3, 2023, in Austin, Texas. Key CX leaders included Carlos Castano (Microsoft), Bit Rambusch (Philips), and Monte Tomasino (Dell Technologies).

Government 52

Government CX Customer Expectations Technology 52

ClearAction

MARCH 20, 2020

Now we have technologies that translate audio and video into text and quantification. Today we have the technological capability to process these input formats for easy digestion among managers and employees. We now have technologies to capture what customers are saying and doing during their interactions with our brand.

Voice of the Customer 62

Voice of the Customer VOC Contact Center Technology 62

Zendesk

JUNE 30, 2022

“We have public and private contracts in multiple communities, working with community benefits distributors and businesses to provide one or all four of our services in the areas where we currently have a presence: San Francisco and Southern California, and Austin, Texas,” says Kositsky. The CIRCLE provides an alternative to the police.

Government 52

Government Technology Technology Start-ups 52

Customer Bliss

JUNE 8, 2017

We’re at 54 episodes right now, and each of the guests has taken 30-45 minutes out of their busy day, often having to re-record a small section if technology hiccups (it happens!). I’m in Bellevue or traveling, Juergen is in Tampa or New Jersey, and Ted is in Texas. I thank all of them too.

Customer Experience 40

Customer Experience Social Media Technology Technology 40

The Customer Service Blog

APRIL 28, 2022

Thanks to the public’s embrace of smart speakers, intelligent car displays and voice-responsive phones - along with the rise of voice intelligence in call centers - marketers say they are on the verge of being able to use AI-assisted vocal analysis technology to achieve unprecedented insights into shoppers’ identities and inclinations.

Artificial Intelligence 52

Artificial Intelligence Government Machine Learning Technology 52

Qualtrics

DECEMBER 9, 2020

From rural Chile to Texas. But we did not have a lot of technology,” he says. We felt they had the leadership in place to help us grow at an even faster pace, as they had already developed a set of technologies that is quite advanced,” he said. Cristobal grew up in a small rural area of Chile. CHRISTUS Health patient.

Healthcare 52

Healthcare Construction Innovation Technology 52

Intercom

SEPTEMBER 21, 2023

We may be in an era of technological disruption, but the age-old art of delighting customers remains an essential element of business success. For example, today, when it comes to improving service, we have much better technology than when I first wrote that book. I’m Liam Geraghty.

AI 52

AI Healthcare Technology Technology 52

Execs In The Know

JANUARY 24, 2023

PHOENIX, ARIZONA, US, January 24, 2023 — Global customer experience (CX) industry leader Execs In The Know is taking Customer Response Summit (CRS) to Austin, Texas. The focus of the summit will be PASSION for Customers, the POWER of Technology, and PURPOSE Driven Leadership.

Hospitality 40

Hospitality Hospitality CX Technology 40

Comm100

SEPTEMBER 6, 2022

With the need to offer exceptional customer service, choosing the right technology to deliver this is more crucial than ever. Comm100’s high security standards and zero downtime have attracted industry leaders like Stanford University, McMaster University, Lake Michigan Credit Union, Attorney General of Texas, and Canadian Blood Services.

Social Media 52

Social Media Omnichannel Compliance AI 52

Qualtrics

SEPTEMBER 6, 2019

Technology & Science Career Fair. Technology Career & Internship Fair. University of Texas Austin. Technical Full. UNC Chapel Hill. UNC Info Session. Duke University. Tech Connect. Duke University. Fall Career Fair. STEM Fair. Georgetown. Tech Fair. Georgetown. Fall Career Fair. CU Boulder. 10/10/2019. 10/23/2019.

Engineering 40

Engineering Sales Start-ups Technology 40

Gainsight

JANUARY 18, 2021

It began with his company Aeroprise being acquired by a Texas-based company, BMC. While he believes in some tech proficiency, the balance between technology and life allows a window into how their curiosity influences career spheres. Anand found himself latched on to a product. He terms it as the “atomic unit of value” for a product.

VOC 52

VOC Contact Center Start-ups Engineering 52

Qualtrics

MAY 23, 2019

It’s a relatively new role still, with the first CCO role believed to have been created by Texas Power and Light in 1999. Also known as: IT Director, Technology Director, Head of IT. Chief Information Officer (CIO). What do they do? None of that happens without the CIO.

Close the Loop 39

Close the Loop Finance Customer Acquisition Customer Feedback 39

Qualtrics

SEPTEMBER 1, 2020

Capturing the real-time sentiment and impact on topics like health, technology access, and student engagement has never been more important. So we really didn't want this to be technology first. We wanted it to be human first, but where the technology could help us scale knowing what was in front of us.

Education 26

Education Technology Technology Start-ups 26

1 to 1

FEBRUARY 1, 2024

Customer Contact Week (CCW) Austin, an event series dedicated to elevating professionals within the customer service industry, successfully concluded on January 25th in Austin, Texas. The event centered its focus on the transformative role of artificial intelligence (AI) in shaping the customer experience (CX) landscape.

AI 26

AI Artificial Intelligence Innovation CX 26

Taylor Reach Group

JUNE 5, 2017

Dallas is the fastest growing city in the US and Texas is a “right to work” state. Small technology businesses, where technical support is a Cost Centre, will work towards deploying alternative channels of support. It is more difficult to unionize in ‘right to work’ states, and they tend to have lower wages. In a word, automation.

Hospitality 50

Hospitality Hospitality Retail Government 50

SugarCRM

JUNE 19, 2019

You can’t opt out of technology. There’s room for personalization and technology. It is possible to maintain personalization coupled with technology. We can’t wait to pull on our cowboy boots for 2020’s Bullhorn Engage in Austin Texas; we can already smell that mouthwatering Texas BBQ!

Innovation 20

Innovation Technology Technology AI 20