ClearAction

MARCH 20, 2020

Customer-Centric Voice of the Customer Lynn Hunsaker. Customer-centric voice of the customer may seem automatic: it’s the customer’s voice, so isn’t it automatically customer-centric? This is why ratings fall short in capturing your customers’ world.

Voice of the Customer 62

Voice of the Customer VOC Contact Center Technology 62

Execs In The Know

MAY 4, 2023

I started on the sales side and represented Texas and that’s where the magic opportunity came for me to move into CX. I immediately fell in love with directly connecting with the customer and I also fell in love with the team. O ne of the deepest for us has been the voice of the customer. So, we went all in!

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Gainsight

JANUARY 18, 2021

It began with his company Aeroprise being acquired by a Texas-based company, BMC. But it was the customer and their experience that caught his imagination in the process. It was midway through Anand’s enterprise experience that he desired to have direct feedback from the customer. Anand found himself latched on to a product.

VOC 52

VOC Contact Center Start-ups Engineering 52

ClientSuccess

SEPTEMBER 24, 2019

We’re located in Pennsylvania, Georgia, Colorado, Texas and New Jersey so having open communication and a central “hub” for all our client data is extremely important to our culture. 3) From : Natalie Williams ; Director, Customer Success | Company : SmashFly Technologies | Location : Orange County, California.

Engineering 40

Engineering NPS Start-ups Sales 40