eglobalis
MARCH 30, 2025
[link] Introduction: Todays businesses face a pivotal question: can emerging technologies like AI and real-time data platforms reduce or even replace the need for traditional customer surveys in managing customer experience (CX)? Technologies enabling this include machine learning algorithms that learn from historical instances (e.g.,
Callminer
DECEMBER 5, 2019
This means that contact centres need to be integrating new technologies into their organisations in order to stay ahead of their competition. Interaction analytics supporting voice and text-based communications will increasingly be used to bridge siloes of technology and interest for more organisations in 2020.
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Customer Experience Matrix
SEPTEMBER 19, 2016
I delivered my presentation on the history of marketing technology last week at the Optimove CONNECT conference in Tel Aviv. The yellow areas represent the volume of technology available during each period. The real explosions in martech and data happen after the Internet appears in the 1990’s.
Intercom, Inc.
SEPTEMBER 9, 2022
In the past five years, we’ve seen neural network technology really take off into its own. Here are some of our favorite takeaways from the conversation: Neural networks have made significant headway in the past five years, and they’re now the best way to deal with unstructured data such as text, images, or sound at scale.
Customer Experience Matrix
OCTOBER 8, 2014
Of course, analysts have always spent a lot of time on data prep and veterans will scoff at the implication that most data warehouses are pristine. But the ease of adding new feeds to big data stores, especially of unstructured data, means that users now face a “do it yourself data quality” challenge that''s much greater than before.
Intercom, Inc.
FEBRUARY 13, 2020
As the SaaS industry enters a new decade, marketing technology continues to command a huge chunk of companies’ expenditures – more than a quarter of the total budget, according to Gartner. Here we are in 2020 with much better data collection than we’ve ever had.
Callminer
APRIL 30, 2018
Because using analytics enables you to evaluate 100% of your customer interactions, you suddenly have access to a wealth of valuable information that previously had been hidden in a mountain of unstructured data. Interaction analytics data can also help you justify the investment required to improve self-service technologies.
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