Sprinklr

OCTOBER 20, 2021

Monitor and analyze results with visual insights that help you aggregate millions of data points in one place. Surface actionable insights across billions of data-points by using industry-leading AI for unstructured data. Brands are awash in an ocean of unstructured data. Streamline customer engagement.

Social Media 85

Social Media Unstructured Data CXM Social Listening 85

Uniphore

SEPTEMBER 22, 2021

Interaction analytics takes unstructured data from customer interactions across multiple channels and harnesses it to let you understand the true voice of the customer. Here are a few things you should be looking for: Domain-specific conversational AI technology. Customer sentiment and emotion recognition and analysis.

Unstructured Data 100

Unstructured Data Contact Center Machine Learning Compliance 100

Callminer

SEPTEMBER 14, 2020

Business analysts must stay up to date on the latest call center technologies and solutions that can optimize, automate and modernize call center operations. They serve as a bridge between IT and other business functions, making data-driven recommendations that meet business requirements and improve processes while optimizing costs.

Compliance 182

Compliance Unstructured Data Non-Profits Technology 182

Zendesk

FEBRUARY 10, 2022

Consumer expectations are increasingly rising, and the world of technology is constantly evolving—making it difficult for business leaders to keep up. Evaluate both structured and unstructured data to develop a comprehensive understanding of your customers and their interactions with your brand.

Customer Experience 98

Customer Experience Unstructured Data Customer Journey Map Net Promoter Score 98

Ameyo Callversations

APRIL 21, 2022

Moreover, the operation of such complex contact centers is supported by technology. Importance of Contact Center Technology Stack. Contact center technology has come a long way since the early days of call centers. Traditionally, technology has enabled functional teams with time to focus on their core jobs.

Contact Center 52

Contact Center Technology Technology Unstructured Data 52

CommBox

JANUARY 18, 2024

Businesses of all sizes and across all industries need to find the best way to integrate AI technology into their daily business operations. Selecting the right technology is an essential step in harnessing the full potential of AI solutions. The challenge in 2024? How-to-get-started-with-AI-in-5-simple-steps.by-Dvir-Hoffman-CEO-at-CommBox

AI 98

AI Unstructured Data Engineering CRM 98

Lumoa

OCTOBER 31, 2021

Tailored for any device, respondents can engage from anywhere through proprietary machine-learning technology that automatically detects question types and answer options, translating them into an online survey that can be reviewed and customized.

VOE 78

VOE VOC Unstructured Data Artificial Intelligence 78

SurveySensum

OCTOBER 29, 2024

It Enables Data-Driven Decision-Making : Insights derived from analytics that are backed by numbers and data, enable businesses to make precise and informed decisions regarding staffing, technology investments, training, etc. Let’s understand each of them.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

Lightico

JULY 26, 2023

The digitization of the financial services sector has generated vast amounts of unstructured data in the form of documents, either PDF or images, and volumes of data that can hold valuable insights for businesses, and help make better decisions. However, extracting meaningful information from this data has been a challenge.

Artificial Intelligence 52

Artificial Intelligence Unstructured Data AI Data Entry 52

SurveySensum

JULY 12, 2019

Future is demanding and present era is flooded with unstructured data from various online or offline sources! For this reason, there is a growing need for technology that can break the complex and comprehensive customer feedback data into simple and useable insights.

Customer Retention 68

Customer Retention Customer Experience Management Unstructured Data Customer Experience 68

ClientSuccess

MAY 25, 2023

” “With the launch of cutting-edge AI technology into our platform, we’re delivering customer success teams with the real-time, data-driven insights needed to drive strategic decision-making and proactive customer engagement,” says Dave Blake, founder and CEO of ClientSuccess.

Net Promoter Score 81

Net Promoter Score AI Unstructured Data NPS 81

Sprinklr

OCTOBER 7, 2021

The proliferation of digital channels combined with the right technology lets you explore data and insights about competitors in ways you couldn’t before. Manual data collection. The volume and complexity of unstructured data is growing exponentially and brings new challenges.

Social Listening 102

Social Listening CXM Unstructured Data Social Media 102

Zendesk

DECEMBER 7, 2021

Artificial intelligence (AI) customer experience uses technology—such as machine learning, chatbots, and conversational UX—to make every touchpoint as efficient and hassle-free as possible. Analyze customer data to predict and reduce churn. But what exactly does it mean to use AI throughout the customer journey? We’ve got a few ideas.

AI 97

AI Customer Experience Artificial Intelligence Machine Learning 97

Gainsight

APRIL 8, 2019

In addition to all of the individual features and apps, you need a solution that offers the underlying technology with the core capabilities needed to provide a solid foundation for all CS functionality. But why do you need these three technology edges? What’s more, is that all of that data comes in different formats: Type of Data.

Technology 45

Technology Technology Structured Data CRM 45

Lightico

JUNE 6, 2024

This guide explores these technologies, highlighting their strengths and weaknesses, and ultimately positions IDP as the superior solution, especially in the financial services industry , where it can be leveraged with a generative AI co-pilot for unparalleled efficiency and accuracy.

AI 52

AI Unstructured Data Machine Learning Compliance 52

SurveySensum

JANUARY 20, 2025

Sentiment analysis is the process of analyzing open-ended feedback using AI technologies like natural language processing, machine learning, and text analytics. However, most customer feedback comes as unstructured datalacking a common shape or formwhich can make analysis time-consuming and complex. So, is it worth the investment?

Sentiment Analysis 52

Sentiment Analysis Social Media Machine Learning CX 52

Lumoa

FEBRUARY 16, 2023

In recent years, VoC has gained popularity as new technologies have expanded how companies receive and process customer feedback. Here are three things to help analyze your VoC data. Prepare and Structure Data Unstructured data sources are pervasive in business and need to be effectively managed.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

Lightico

APRIL 4, 2024

Here’s where Intelligent Document Processing (IDP) for Auto Finance , elevates the role of the credit analyst, & emerges as a game-changing technology. In the realm of auto lending, this translates to seamlessly extracting critical information from deal jackets – income verification, employment history, debt details, and more.

Finance 75

Finance Artificial Intelligence Data Entry Compliance 75

InteractionMetrics

JANUARY 31, 2025

Their in-depth analysis of unstructured data and verbatim feedback provides valuable insights. For businesses aiming to improve customer satisfaction, we offer the cutting-edge technology and deep understanding needed to drive meaningful improvements in customer experience.

Customer Satisfaction 52

Customer Satisfaction Social Media Mystery Shopping Net Promoter Score 52

SurveySensum

MARCH 3, 2025

Social media text analytics is the process of analyzing text-based data from social media platforms using technologies like NLP, machine learning, and AI to extract meaningful insights. But, what is it, and how does it work for social media monitoring? Lets find out! What is Social Media Text Analytics?

Text Analytics 52

Text Analytics Social Media Sentiment Analysis AI 52

Lightico

FEBRUARY 11, 2024

This is where AI advances in Intelligent Document Processing (IDP) emerges as a game-changer , offering advanced technological solutions to streamline and optimize these critical processes. This often result in inefficiencies, delays, and increased risk of errors and non-compliance. All with our pre-training.

Data Entry 98

Data Entry Compliance Finance Unstructured Data 98

Confirmit

AUGUST 7, 2019

Confirmit provides award-winning solutions and technologies for Market Research agencies who provide research and feedback services to their customers. Our innovative solutions are designed to enable you to leverage new technologies to work faster, provide more accurate data, and produce strategic insights.

Unstructured Data 40

Unstructured Data Sentiment Analysis Social Media Engineering 40

InteractionMetrics

JULY 10, 2023

Unstructured data is invaluable for understanding customers’ feelings and thoughts, but only if your analysis respects the nuances. When customers give feedback through surveys and in day-to-day conversations with your company, that’s unstructured data. Will AI capture the nuances of the customer experience?

Unstructured Data 40

Unstructured Data B2B AI Customer Experience 40

SugarCRM

APRIL 26, 2021

There’s no replacing human intelligence, primarily when it’s arising from people who know your company and operations inside and out and can offer valuable context and experience when it comes to data analysis. But this is also where technology can work to your advantage. How SugarCRM Helps Smash the Data Silos.

CRM 59

CRM Unstructured Data Finance Artificial Intelligence 59

Qualtrics

JULY 29, 2021

It happens in informal ways like social posts, support calls, product reviews, and video recordings––this kind of unstructured data is seeing unprecedented growth. We’ve known the Clarabridge team and technology for many years, and we’ve admired the powerful platform they’ve built.

Omnichannel 49

Omnichannel Unstructured Data Actionable Insights Innovation 49

Lumoa

APRIL 18, 2023

Your technology segment may be willing to spend more money for additional customizations, whereas other segments aren’t interested. Customer experience has been considered a differentiator for years—but it’s been hard to execute on CX improvement opportunities because of siloed and unstructured data.

Customer Experience 78

Customer Experience CX Net Promoter Score Unstructured Data 78

Lightico

SEPTEMBER 11, 2023

It has become a necessity for survival and success and captive auto lenders lead the way in embracing technology to enhance their operations. A technology platform can greatly help captive lenders in their endeavors to digitize customer processes quicker and more effectively for a unified, streamlined and automated experience.

Finance 52

Finance Compliance Unstructured Data Manufacturing 52

Gainsight

AUGUST 4, 2023

If you’re still reeling from its ability to process unstructured data, like text, did you know the technology can reason? Every industry is feeling the implications of generative AI, as the technology poses a truly revolutionary breakthrough in a decades-long effort to develop deep learning models.

AI 52

AI Unstructured Data Artificial Intelligence Technology 52

Shep Hyken

APRIL 8, 2022

Besides, Amazon One is another “just walk out” payment technology wherein shoppers can pay by scanning their hands via biometrics. petabytes of unstructured data from 1 million customers every hour. Established retail chains here and abroad are now incorporating this approach.

Retail 72

Retail Customer Experience Contact Center Omnichannel 72

Execs In The Know

DECEMBER 6, 2021

They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media. Meanwhile, customers continue to voice their preferences after being forced through a self-service funnel during much of the pandemic. www.medallia.com.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media. Meanwhile, customers continue to voice their preferences after being forced through a self-service funnel during much of the pandemic. www.medallia.com.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

InteractionMetrics

JUNE 19, 2020

Colvin cites Marc Stein, Senior VP at Dell Technologies, who says, “The real gem and actionable insights (from the Net Promoter question) come from the verbatim transcripts.” While unstructured data like this may appear to defy quantification, that’s not actually the case. Or, ‘Why did you give that score?’.

Unstructured Data 52

Unstructured Data Text Analytics Net Promoter Score AI 52

SugarCRM

JANUARY 11, 2024

Generative AI has the potential to completely change the way we carry out businesses and can tremendously change the way we think about technology. Info generated by text, images, videos, and other types of data that usually don’t fit into regular databases can now be processed with the help of generative AI.

AI 32

AI Unstructured Data Predictive Analytics Machine Learning 32

SurveySensum

SEPTEMBER 11, 2024

AI Text Analytics : Understanding your customer feedback is an integral part of CX strategy, use AI-enabled text analytics tools to analyze unstructured data and derive actionable insights. This lack of integrated technology systems leaves 49% of businesses unable to prioritize actions and 38% unable to take any action at all.

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

SurveySensum

SEPTEMBER 5, 2024

In fact, 46% of organizations don’t have the right integrated technology systems which is why they are unable to prioritize action and proactively close the loop with dissatisfied customers.

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52

1 to 1

AUGUST 30, 2021

In its research, “The Forrester Tech Tide : Sales Technologies, Q1 2021,” Forrester finds that digital “front doors” are now the primary way that sales prospects connect with brands—80% of B2B sales will take place in remote and digital settings, elevating the roles of data insight, digital content, and inside sales in the sales process.

B2B 29

B2B Sales Unstructured Data Text Analytics 29

Hodusoft

OCTOBER 2, 2024

” AI can easily identify unintentional misinformation, discrepancies, as well as potential errors by scanning all available structured and unstructured data sources to get a clear picture. All healthcare providers, irrespective of size and type, must embrace AI technologies.

Healthcare 52

Healthcare AI Contact Center Unstructured Data 52