Service Quality Institute

FEBRUARY 14, 2024

It is one of the few firms that used technology to reduce friction and improve the customer experience. This is an insurance company based in New Hampshire, Maine and Vermont. Market share is 62% in Maine, 61% in Vermont, and 56% in New Hampshire. During COVID Amazon never let up on its focus on the customer.

Customer Service 52

Customer Service Gambling Non-Profits Start-ups 52

Hodusoft

AUGUST 16, 2023

The launch of 5G technology, the rise of mobile apps, the popularity of social media and instant messaging, and many more factors increased internet consumption by leaps and bounds. One such technology is multi-tenant IP PBX software ! At the same time, advancements in technology are happening at a breakneck speed.

Technology 52

Technology Technology Customer Retention Entertainment 52

ProProfs

AUGUST 25, 2021

Did you know that 81% of students believe that digital learning technology, like quizzes, increases their focus and enables them to score better grades? As everything turned digital with the onset of new technologies, the education industry also started adapting to the digital age.

Education 52

Education Gaming Start-ups Technology 52

Customer Bliss

SEPTEMBER 19, 2017

For those driving B2B technology companies, you will not want to miss her actions, path and how she drove success. Libby earned her BS from Castleton University in Vermont. Episode Overview. Libby Duane Adams is a disciplined and mature CCO leader who shares her 6-year strategy for making the role a growth driver in her organization.

Customer Journey Map 39

Customer Journey Map Customer Acquisition Sales CX 39