Empathy Won’t Save You: Why CX Thrives on Action, Not Sentiment but Outcomes?
eglobalis
NOVEMBER 26, 2024
Empathy alone is like voice of the customer (VoC) initiatives that fail to close the loop—offering zero value to clients and accelerating their path to churn. Scaling Empathy Through Technology Technology can scale empathy by personalizing interactions and anticipating client needs across global operations.
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