Confirmit

JULY 10, 2017

Previously, Confirmit had had the best web data collection technology on the market, but Pulse Train was renowned for its multi-channel solutions, including CATI, IVR, paper and more, so there was clearly a great fit between the businesses. Voice of the Customer Voice of the Employee Market Research Company.

Text Analytics 61

Text Analytics Voice of the Employee Start-ups Voice of the Customer 61

Confirmit

MARCH 16, 2020

Now in its 15 th year, the Confirmit ACE Awards are open to clients to recognize their commitment to listening to the Voice of the Customer , and also their achievements in Employee Experience. If your organization’s EX is evolving, the Employee Experience category is for you! Enter here – good luck!

Voice of the Employee 52

Voice of the Employee Voice of the Customer Technology Technology 52

Confirmit

DECEMBER 18, 2016

While they showed a lot of what the technology could do, I knew from my own experience that the demos we had didn’t show the full capabilities available. There’s definitely a move from Market Research businesses and for companies running Voice of the Customer programs to deliver projects that use good design.

Voice of the Employee 56

Voice of the Employee Voice of the Customer Start-ups Sales 56

Confirmit

MARCH 6, 2017

Video is a rich data source that allows you to gather powerful, qualitative insights into the behavior, attitude and opinions of the participants in your Market Research studies or feedback programs, whether they are for Voice of the Customer (VoC) or Voice of the Employee (VoE).

VOE 40

VOE Voice of the Employee VOC Voice of the Customer 40

Confirmit

NOVEMBER 28, 2017

But the concept of the “employee experience” is a far-reaching one that is already used in contexts including HR, technology, privacy, and security. Voice of the Customer Voice of the Employee Analyst Insight.

Customer Experience 45

Customer Experience Voice of the Employee Voice of the Customer CX 45

Confirmit

JULY 29, 2020

What about the people, who in most cases, are more critical than the technology itself? In my attempts to be impartial, I’d say that with so many changes going on, there probably aren’t any truly bad decisions to be made when it comes to choosing a technology partner for insights at the moment. People, and maybe gin.

Voice of the Employee 59

Voice of the Employee CRM Voice of the Customer Technology 59

Confirmit

SEPTEMBER 29, 2020

Confirmit’s can-do attitude coupled with a powerhouse technology solution that can easily grow with you, means that we can help you achieve your goals. Further, we are constantly investing in making our technology better and helping our clients achieve success.

Voice of the Employee 52

Voice of the Employee Actionable Insights Voice of the Customer Technology 52

Confirmit

FEBRUARY 5, 2020

It was all about customer feedback then. On this journey, we’ve been lucky enough to celebrate our clients’ accomplishments, and the advancements in technology, approaches and methodologies along the way. Voice of the Customer Voice of the Employee Company. Not least, its name!

Voice of the Employee 52

Voice of the Employee Voice of the Customer CX Technology 52

Confirmit

FEBRUARY 11, 2020

If you’re doing something with new technologies consider our Innovation category. A safe bet in most cases is the Voice of the Customer category (unless you’re running an employee program – in which case it’s Employee Experience for you). Business Impact is the one for you. Ready, set, go!

B2B 52

B2B Voice of the Employee Voice of the Customer Innovation 52

Confirmit

JUNE 6, 2018

Confirmit Genius is an advanced Text Analytics platform that uses the latest Machine Learning technologies to help you draw meaning from unstructured content. Drive intelligent action to improve the customer experience. Voice of the Customer Voice of the Employee Market Research Product Innovation Factsheets.

VOE 40

VOE Text Analytics Structured Data Voice of the Employee 40

Confirmit

JANUARY 19, 2021

We believe that a merged business will: Accelerate growth by creating a one-stop-shop of complementary solutions offering greater benefits to customers. As we look forward to realizing the benefits of this merger, we want to reassure our customers around plans for our platform.

Voice of the Employee 52

Voice of the Employee Voice of the Customer Technology Technology 52

Confirmit

DECEMBER 21, 2016

I saw first-hand the evolution from traditional research methods to online technologies and services. I went from working in a Market Research company to spending six years in a software startup that provided technology for online qualitative research. Voice of the Customer Voice of the Employee Market Research Company.

VOE 53

VOE Text Analytics VOC Voice of the Employee 53

DMG Consulting

APRIL 11, 2022

Answer: While surveying solutions have traditionally been utilized to collect, analyze and share solicited feedback regarding products, services and brand perception from customers and prospects, these applications can also capture and measure employee satisfaction.

VOE 48

VOE Artificial Intelligence Predictive Analytics Social Media 48

Confirmit

JUNE 26, 2017

Leveraging Confirmit’s industry-leading CATI technology, The Bernett Group works alongside research suppliers and consultants to execute VoC and Market Research projects on your behalf. Voice of the Customer Voice of the Employee Market Research Factsheets. Download the fact sheet to learn more.

Construction 40

Construction VOC Voice of the Employee Compliance 40

Confirmit

FEBRUARY 22, 2021

Judges want to see the tangible impact the program brings not only to your team but across the entire organization and ultimately to your customers. Demonstrate good use of technology and data and include evidence that supports your claims. Voice of the Customer Voice of the Employee Market Research Company Best Practices.

Voice of the Employee 52

Voice of the Employee Voice of the Customer Start-ups CX 52

Confirmit

OCTOBER 6, 2020

Managing the ways in which our teams and our customers can continue to meet rapidly-shifting goals has been at the heart of many of the decisions that we have made, and we have worked hard to be completely transparent about every decision. Whatever technology is in place, the key to that is communication.

Voice of the Employee 52

Voice of the Employee Voice of the Customer Technology Technology 52

Confirmit

NOVEMBER 19, 2018

In this webinar, Jason Bryce, Confirmit’s Technical Solutions Consultant, will discuss Confirmit's Dynamic Open Text technology and reveal the groundbreaking results of our research on the success of using automation to improve open text survey responses. Voice of the Customer Voice of the Employee Market Research Webinars.

Voice of the Employee 40

Voice of the Employee Voice of the Customer Technology Technology 40

Confirmit

NOVEMBER 19, 2018

In this webinar, Jason Bryce, Confirmit’s Technical Solutions Consultant, will discuss Confirmit's Dynamic Open Text technology and reveal the groundbreaking results of our research on the success of using automation to improve open text survey responses. Voice of the Customer Voice of the Employee Market Research Webinars.

Voice of the Employee 40

Voice of the Employee Voice of the Customer Technology Technology 40

Confirmit

FEBRUARY 12, 2020

Obviously this is in part down to our technology. We have amazing R&D teams, product management, implementation gurus, and top notch geeks to ensure that Confirmit Horizons meets the needs of our customers. The technology isn’t everything though. Most of our customers take advantage of our flexible way of working.

VOE 52

VOE Voice of the Employee Gaming Voice of the Customer 52

Confirmit

APRIL 2, 2020

Research reveals that more than 50% of people in all age groups, already use their voice to interact with technology daily. Since Apple released Siri for iPhone back in 2011 voice assistants have become commonplace and on a daily basis, you might also interact with your TV remote control, games, and smart speakers like Alexa.

Social Media 52

Social Media Voice of the Employee Innovation Gaming 52

Confirmit

JULY 1, 2020

Technology is constantly changing, standards being revised, and threats evolving, so we never stand still, nor stop working to ensure we maintain our incredibly high levels of security. Voice of the Customer Voice of the Employee Market Research Product Innovation Company.

Compliance 52

Compliance Voice of the Employee Voice of the Customer Innovation 52

Confirmit

APRIL 29, 2020

Collecting your customers’ feedback can be as simple as adding a little pop up or a feedback button on your website allowing customers to share their thoughts. Then through the magic of technology, you’ll have the information you need to start your digital improvement efforts. The writing is on the wall.

Social Media 52

Social Media Entertainment Voice of the Employee Retail 52

Confirmit

MARCH 19, 2020

Up your technology game. Ensure you’re using technology to create an interaction and avoid loneliness. Instead of reprimanding your employees for a dog barking or a child asking a parent something during a meeting, tell them you understand, laugh it off and support each other. Pick up the phone.

Voice of the Employee 52

Voice of the Employee Gaming Voice of the Customer Technology 52

Confirmit

JUNE 28, 2018

The quality of online feedback data can be a major concern for Market Research, Customer Experience and Voice of the Employee programs who rely on such data to make business decisions. Imperium technology can also create a custom configuration customized to your systems and procedures.

Voice of the Employee 40

Voice of the Employee Voice of the Customer Technology Technology 40

Confirmit

MARCH 13, 2018

A safe bet in most cases is the Voice of the Customer category, but it’s wise to see if there is another one better suited to your business. If you’re doing something with new technologies, such as mobile or text analytics, consider our Innovation category. But you knew that! Can I enter multiple categories?

VOE 40

VOE Voice of the Employee Text Analytics Voice of the Customer 40

Confirmit

SEPTEMBER 4, 2017

Of course we have great technology that allows businesses to capture the Voice of the Customer and the Voice of the Employee , and to use that insight to improve the Customer Experience. Voice of the Customer Best Practices. But we also have our (ever-expanding!) Stay tuned!

CX 40

CX Voice of the Customer Voice of the Employee Technology 40

Confirmit

AUGUST 15, 2019

Technology is constantly changing, standards revising, and threats evolving, so we never stand still nor stop working hard to ensure we maintain our incredibly high security. Voice of the Customer Voice of the Employee Market Research Company Best Practices.

Voice of the Employee 40

Voice of the Employee Compliance Voice of the Customer Technology 40

Confirmit

NOVEMBER 18, 2019

Before providing my perspective on it, let’s take a broader look at the employee feedback landscape as it is going through an evolution. The table below shows a number of emerging trends, some of them initiated by technology and some others by changes at workplace (new ways of working, agile organization, social enterprise etc.).

Voice of the Employee 45

Voice of the Employee Touchpoint Voice of the Customer Technology 45

Confirmit

FEBRUARY 7, 2019

We love to see the old names coming back year after year – it’s a brilliant way for us to see the evolution of their customer experience activities. Many of them are unrecognizable from just a few years ago as new technologies, approaches and methodologies have been added. Voice of the Customer Company Best Practices.

Voice of the Employee 40

Voice of the Employee Voice of the Customer NPS Customer Satisfaction 40

Confirmit

FEBRUARY 25, 2019

A safe bet in most case is the Voice of the Customer category, but it’s wise to see if there is another one better suited to your business. If you’re doing something with new technologies, or are using interesting new approaches, consider our Innovation category. Can I enter multiple categories?

VOE 40

VOE Voice of the Employee B2B Voice of the Customer 40

Confirmit

JULY 13, 2017

Ten years ago this week, Confirmit announced the completion of its first corporate merger – the acquisition of UK-based technology company Pulse Train. Voice of the Customer Voice of the Employee Market Research Company.

Close the Loop 40

Close the Loop Social Media Voice of the Employee B2B 40

Confirmit

JUNE 6, 2018

Create an omni-channel feedback experience: Gain a holistic view of the customer. Confirmit’s Website Intercept technology is flexible, allowing you to leverage a wide variety of survey types and features so you can engage the maximum number of respondents with ease. Download the fact sheet to learn more.

Voice of the Employee 40

Voice of the Employee CRM Voice of the Customer Customer Satisfaction 40

Confirmit

SEPTEMBER 24, 2020

Confirmit makes all of the most important aspects of the platform accessible from mobile devices to help you increase response rates and drive employee productivity. First, our technology provides respondents with convenient mobile options to submit their feedback. Obviously, this is imperative to driving increased response rates.

Voice of the Employee 40

Voice of the Employee Voice of the Customer Innovation Technology 40

Execs In The Know

DECEMBER 6, 2021

Meanwhile, customers continue to voice their preferences after being forced through a self-service funnel during much of the pandemic. They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

Meanwhile, customers continue to voice their preferences after being forced through a self-service funnel during much of the pandemic. They prize greater self-service options, proactive issue resolution, personalized service, and are actively engaging with newer technologies like chat, video, and social media.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Confirmit

MAY 1, 2017

Next up, Shane Cumming, our VP of Sales, explained to the children how our technology and services are used by businesses to support their decisions. Voice of the Customer Voice of the Employee Market Research Company.

Education 45

Education VOC Voice of the Employee Business Consulting 45

Confirmit

MAY 29, 2018

This will help you get started, but remember that fostering a customer-centric culture and finding ways to improve NPS in your organization are no easy tasks. Learn more about best practices in implementing a Voice of the Customer program that will deliver results in the short and long run. Voice of the Customer Metrics Guide.

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40