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25 Call Center Leaders Share the Most Effective Ways to Boost Contact Center Efficiency

Callminer

Have the best technology – Finicky technology that makes day-to-day functions difficult, adds to the frustration and takes up far more time and man-power than most realize. HEG uses proprietary technology, like EduMaximizer, to deliver targeted enrollment leads to for-profit and nonprofit education clients. Too many portals…”.

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Meet Pete Khanna, TeamSupport’s New CEO

TeamSupport

I am a 25-year technology industry veteran. I’m from a small town in Wisconsin and went to University of Wisconsin-Eau Claire. I’m from a small town in Wisconsin and went to University of Wisconsin-Eau Claire. My specialty is in helping early stage high-growth tech companies become market leaders.

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5 Ways to Use AI to Support Your Support Team

TeamSupport

With modern technology, AI can store answers and recognize trends in commonly asked questions. This is where AI technology using sentiment analysis can help agents determine when to escalate issues and who should handle them. Reduced Research – Customer support teams spend a lot of their time researching answers.

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Bringing healthcare into the future with the Froedtert & the Medical College of Wisconsin health network

Qualtrics

The Froedtert & the Medical College of Wisconsin health network is tackling the human side of healthcare. His experience spans consumer financial services, healthcare insurance, and FinTech with expertise in operations, marketing, technology, analytics, customer experience , and strategy. Book a Demo.

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Careers in Customer Experience: Demonstrating Results

Confirmit

Drexel, Pace and University of Wisconsin and numerous other brick-and-mortar and online schools offer bachelor’s degrees in customer service management, a component of CX but certainly very different from the field overall. IE School of Human Sciences & Technology in Madrid offers a Masters in Customer Experience and Innovation.

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The Qualtrics University Recruiting Team is on Tour!

Qualtrics

University of Wisconsin-Madison. University of Wisconsin-Madison. Technology & Science Career Fair. Technology Career & Internship Fair. All Majors Fair. Engineering & STEM Fair. Fall Career & Internship Fair. Iowa University. Arts & Sciences Fair. Iowa University. SICE Career Fair. Penn State.

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Call Center, Contact Center and Customer Experience Events – April 2018

Taylor Reach Group

SOCAP Wisconsin Chapter – Six Sigma White Belt Training Workshop April 12, Madison, WI. We are bringing it local and offering it to our Wisconsin Chapter members on April 12, 2018! We are bringing it local and offering it to our Wisconsin Chapter members on April 12, 2018!