CX Accelerator

JANUARY 16, 2020

Ramsey Solutions in Nashville, Tennessee is one such organization. Compelling organizations are authentic; and the way the company presents itself to the world must emanate outward from the inside at all levels. It’s chartered by none other than famous financial radio personality, Dave Ramsey.

CX 182

CX Customer-Centric Organization Construction Contact Center 182

Execs In The Know

MARCH 21, 2023

Next stop for Customer Response Summit (CRS) – Nashville, Tennessee. A big thank you to Shannon for joining Execs In The Know in Austin and sharing her thought leadership with our community of CX leaders. You can learn more about Marriott International and its unparalleled collection of brands here. Registration is now open !

Hospitality 97

Hospitality Hospitality Contact Center CX 97

Intercom, Inc.

JANUARY 9, 2020

No one understands this better than Jared Spool , the co-founder of Center Centre , the two-year vocational school he helped establish in Chattanooga, Tennessee, with the goal of training industry-ready UX designers and equipping them with the skills they need to be successful on the job from day one. Jon: Excellent.

Start-ups 165

Start-ups Sports Finance Education 165

Fonolo

FEBRUARY 8, 2018

The General is a licensed insurance agency headquartered in Nashville, Tennessee, with offices across the US. We’re excited to share with you our most recent success story featuring The General Automobile Insurance Services! Its call center handles 170,000 customer service calls per month – and experiences regular spikes in call volume.

Contact Center 65

Contact Center Customer Experience NPS Customer Satisfaction 65

Customer Bliss

APRIL 11, 2018

Pal’s Sudden Service, a drive-through restaurant based in Tennessee with twenty-six locations, enlists a 60-point psychometric survey to determine whether the teenagers, who will deliver food to your drive-in window or make your burgers, will sync with the values of the company and the team they will join.

AI 83

AI Engineering Start-ups Business Growth 83

Lightico

MARCH 23, 2022

What are the advantages of becoming an MGA? Knowledge – Most MGAs have years of experience working within the insurance industry.

Retail 52

Retail Innovation Sales Customer Service 52

Customer Bliss

JANUARY 30, 2020

Pal’s Sudden Service , a drive through restaurant based in Tennessee with 26 stores enlists a 60-point psychometric survey to decide if the teenagers who will deliver food to your drive-in window or make your burger will sync with the values of the company and team they will join.

Hospitality 86

Hospitality Hospitality Start-ups Innovation 86

Customer Bliss

MAY 16, 2017

from the University of Tennessee at Chattanooga and M.Ed. Before joining FIS, she held leadership roles in software implementation, delivery and support at energy-related companies El Paso Corporation and Dynegy, Inc. Anderson holds a B.S. from University of Houston. She is an IAF Certified TM Professional Facilitator.

Manufacturing 0

Manufacturing Education Voice of the Customer Customer Experience 0

ProProfs

JULY 5, 2019

Rustici Software, a Tennessee-based company with a primary focus on eLearning industry tools and technologies, developed the first version of Experience API. Tin Can, Experience API, & xAPI: Are They Same or Different? Many people often wonder what is xAPI , whether it is the same with Experience API or Tin Can API.

Technology 74

Technology Technology Actionable Insights Gaming 74

Execs In The Know

MARCH 13, 2023

Next stop for Customer Response Summit (CRS) – Nashville, Tennessee. We are constantly challenging ourselves from the customer’s perspective. How do we proactively detect the customer has a problem before the customer even knows it?” Registration opens soon!

CX 52

CX Hospitality Hospitality Government 52

Customer Bliss

MARCH 30, 2017

Smith, a leading water heater manufacturer, has a customer experience lab in Tennessee. Not 100 percent true — these labs are rolled out by all types of companies, including one that makes water heaters. The goal of their lab is to look at the quality of the water heater through the eyes of the customer. The engineers that A.O.

Customer Experience 78

Customer Experience Net Promoter Score Engineering Manufacturing 78

The Customer Service Blog

JULY 1, 2021

One of the places I visited was Memphis in the state of Tennessee. I spent part of this time travelling around the country, and I managed to visit around half of the states in the entire USA. While there I visited Graceland (the home of Elvis Presley) and also the Lorraine Motel in a very run-down part of the city.

Education 40

Education 40

Customer Bliss

MAY 22, 2018

For example, Pal’s Sudden Service, a drive-through restaurant based in Tennessee with twenty-six locations, enlists a 60-point psychometric survey to determine whether the teenagers who will deliver food to your drive-in window or make your burger will sync with the values of the company and team they will join.

Hospitality 40

Hospitality Hospitality Start-ups AI 40

SurveySensum

SEPTEMBER 18, 2020

Owing to rough weather, one of their flights to Atlanta was diverted to Knoxville Tennessee. Despite the best of your efforts to offer an excellent product/service, sometimes you aren’t able to live up to their expectations. A few years back, Delta Airlines was caught in a similar scenario.

Hospitality 52

Hospitality Hospitality Social Media Start-ups 52

Comm100

APRIL 26, 2020

Ramsey Solutions in Nashville, Tennessee comes to mind. Lastly, who is a company that you believe is a leader in the CX space? What is it about their culture, processes or systems that inspire you as someone so deeply involved in the CX space? It’s chartered by none other than famous financial radio personality, Dave Ramsey.

CX 52

CX Unstructured Data CXM Real Estate 52

1 to 1

JANUARY 11, 2021

As the demographics are shifting in healthcare, people are coming armed with more knowledge,” said Stephanie Clark, chief learning officer at Tennessee-based Baptist Memorial Healthcare Corp. Focus on the Patient Journey. “As

Healthcare 26

Healthcare Hospitality Hospitality Omnichannel 26

Execs In The Know

MARCH 13, 2023

” Next stop for Customer Response Summit (CRS) – Nashville, Tennessee. With a wide range of vehicles to choose from and 24/7 customer support, Turo is a great option for anyone in need of transportation. To wrap up her keynote, Weingardt exclaimed “Be memorable! Be customer obsessed!” Registration opens soon!

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Comm100

MAY 22, 2020

Carrie Underwood” for Oklahoma, “Steve Carell” Acton, Massachusetts, “Ashton Kutcher” Cedar Rapids, Iowa, “Miley Cyrus,” Franklin, Tennessee, and. “George Clooney” for Lexington; Stratford, Ontario teams, can use “Justin Beiber,”. The Jonas Brothers” from Wyckoff, New Jersey.

Omnichannel 52

Omnichannel Sales Sports Social Media 52

Comm100

MARCH 8, 2018

Carrie Underwood” for Oklahoma, “Steve Carell” Acton, Massachusetts, “Ashton Kutcher” Cedar Rapids, Iowa, “Miley Cyrus,” Franklin, Tennessee, and. “George Clooney” for Lexington; Stratford, Ontario teams, can use “Justin Beiber,”. The Jonas Brothers” from Wyckoff, New Jersey.

Sales 12

Sales Sports Innovation Customer Service 12