Remove Texas Remove Text Analytics Remove Voice of the Customer
article thumbnail

Q&A with April Obersteller, Director of Global Experience at woom Bikes, One of the Fastest-Growing Companies in the U.S.

Execs In The Know

I started on the sales side and represented Texas and that’s where the magic opportunity came for me to move into CX. I immediately fell in love with directly connecting with the customer and I also fell in love with the team. O ne of the deepest for us has been the voice of the customer. So, we went all in!