ClearAction

MARCH 20, 2020

Customer-Centric Voice of the Customer Lynn Hunsaker. Customer-centric voice of the customer may seem automatic: it’s the customer’s voice, so isn’t it automatically customer-centric? That’s customer-centricity. Pace Asking and Acting. Make it Easy.

Voice of the Customer 62

Voice of the Customer VOC Contact Center Technology 62

PeopleMetrics

DECEMBER 19, 2014

You have been working hard to get your CEO to buy into the need to get closer to customers. But now, leadership understands a formal Voice of the Customer program is essential to achieving your customer experience goals. You have the green light to start to ask customers for feedback! Survey Behavior Information.

Net Promoter Score 83

Net Promoter Score Voice of the Customer B2B Construction 83

Customer Bliss

JANUARY 17, 2019

I am a passionate customer advocate focused on driving value through improved customer experience. A graduate of The University of Texas at Austin, Lisa is a skilled communicator with experience building and leading successful cross-functional teams.

Finance 76

Finance CX Start-ups Voice of the Customer 76

Execs In The Know

MAY 4, 2023

I started on the sales side and represented Texas and that’s where the magic opportunity came for me to move into CX. I immediately fell in love with directly connecting with the customer and I also fell in love with the team. O ne of the deepest for us has been the voice of the customer. So, we went all in!

Net Promoter Score 98

Net Promoter Score Artificial Intelligence Text Analytics CX 98

Customer Bliss

MAY 16, 2017

Milista Anderson is chief customer officer for FIS’s treasury solutions business, leading the organization in its voice of the customer program and customer experience strategy. She is a Certified Customer Experience Professional (CCXP) as well as certified Six Sigma Green Belt. About Milista.

Manufacturing 0

Manufacturing Education Voice of the Customer Customer Experience 0

Intercom, Inc.

AUGUST 2, 2018

My first job was at uShip, in Austin, Texas. You want your deployment mechanism separate from your delivery mechanism to customers so that you have more granular control over it in case things go sideways. Adam: The voice of the customer has to play a role here as well. The painted door test.

Engineering 140

Engineering Start-ups B2B Retail 140

Gainsight

JANUARY 18, 2021

It began with his company Aeroprise being acquired by a Texas-based company, BMC. But it was the customer and their experience that caught his imagination in the process. It was midway through Anand’s enterprise experience that he desired to have direct feedback from the customer. Anand found himself latched on to a product.

VOC 52

VOC Contact Center Start-ups Engineering 52