Remove Text Analytics Remove Touchpoint Remove Unstructured Data
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Top 5 Text Analytics Tools: Features, Benefits, and Use Cases

SurveySensum

Text Analytics Tools. What Are Text Analytics Tools? In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. But, How Do Text Analytics Tools Work?

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Text Analytics vs Sentiment Analysis: Key Differences & Applications

SurveySensum

While both deal with analyzing text, they serve different purposes. First, What is Text Analytics? Text analysis , also known as text mining, is the process of extracting useful information from unstructured text data. But whats the difference between the two? Lets discuss them in detail.

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Track Performance and Boost Operational Efficiency With Contact Center Analytics

SurveySensum

It’s no secret that your contact center is the first line of defense with your customers – making it the most important touchpoint in the customer journey. That’s where contact center analytics comes into play. What is Contact Center Analytics? Let’s understand each of them.

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4 Marketing Strategies to expand your CX Strategy

SurveySensum

Their strategy drills down to fine details as to how the customer would be served at each touchpoint — both online and offline. SurveySensum Text Analysis breaks down large chunks of textual data into easily understandable and recognizable patterns. Here are some such marketing strategies to expand your CX strategy.

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The Future of Customer Experience: Embracing AI, Predictive Analytics

SurveySensum

Creating digital experiences at every touchpoint is just not enough. You need to also integrate data, personalization, convenience, omnichannel experience, and many more new trends to make it wholesome. So, let’s see what your customers are demanding and how to meet and exceed them. Now how to resolve these issues?

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15 Best SurveyMonkey Alternatives & Competitors [2025]

SurveySensum

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

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Revolutionizing CX Management with Customer Experience Analytics

Lumoa

An analytics tool enables you to find the pain points across all of your customer touchpoints, both pre- and post-sale. In summary, analytics unlocks all kinds of abilities that make it far easier for you to iteratively improve your customer experience across the board. When do errors occur in product use?