SurveySensum

FEBRUARY 17, 2025

Text Analytics Tools. What Are Text Analytics Tools? In simple terms, text analytics tools leverage machine learning, NLP, and other AI capabilities to break down unstructured data from customer feedback, online reviews, customer support chat, etc. But, How Do Text Analytics Tools Work?

Text Analytics 52

Text Analytics Sentiment Analysis Social Media Machine Learning 52

SurveySensum

FEBRUARY 24, 2025

While both deal with analyzing text, they serve different purposes. First, What is Text Analytics? Text analysis , also known as text mining, is the process of extracting useful information from unstructured text data. But whats the difference between the two? Lets discuss them in detail.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Social Media Machine Learning 52

SurveySensum

OCTOBER 29, 2024

It’s no secret that your contact center is the first line of defense with your customers – making it the most important touchpoint in the customer journey. That’s where contact center analytics comes into play. What is Contact Center Analytics? Let’s understand each of them.

Contact Center 52

Contact Center Text Analytics Sentiment Analysis Machine Learning 52

SurveySensum

JUNE 13, 2021

Their strategy drills down to fine details as to how the customer would be served at each touchpoint — both online and offline. SurveySensum Text Analysis breaks down large chunks of textual data into easily understandable and recognizable patterns. Here are some such marketing strategies to expand your CX strategy.

Social Listening 111

Social Listening CX Unstructured Data Social Media 111

SurveySensum

SEPTEMBER 11, 2024

Creating digital experiences at every touchpoint is just not enough. You need to also integrate data, personalization, convenience, omnichannel experience, and many more new trends to make it wholesome. So, let’s see what your customers are demanding and how to meet and exceed them. Now how to resolve these issues?

Predictive Analytics 52

Predictive Analytics AI Customer Experience Text Analytics 52

SurveySensum

DECEMBER 24, 2024

Comparison Table of the Top 15 SurveyMonkey Alternatives & Competitors in 2025 SurveyMonkey Alternatives Features Free Trial Free Version Pricing G2 Rating SurveySensum Inbuilt survey templates Provide AI-enabled text analytics Powerful dashboard for quick view analysis Enables integration with HubSpot, Zendesk, and more.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Lumoa

APRIL 18, 2023

An analytics tool enables you to find the pain points across all of your customer touchpoints, both pre- and post-sale. In summary, analytics unlocks all kinds of abilities that make it far easier for you to iteratively improve your customer experience across the board. When do errors occur in product use?

Customer Experience 78

Customer Experience CX Net Promoter Score Unstructured Data 78