Confirmit

SEPTEMBER 11, 2017

They’re a repeat winner of the Confirmit ACE Awards , and this year they won in the Voice of the Employee category following the expansion of their program to look at employee feedback. Another area where Siemens is focused on innovation is text analytics. Take a look at the case study to find out more.

Text Analytics 40

Text Analytics CX Social Media Voice of the Employee 40

Confirmit

SEPTEMBER 11, 2017

They’re a repeat winner of the Confirmit ACE Awards , and this year they won in the Voice of the Employee category following the expansion of their program to look at employee feedback. Another area where Siemens is focused on innovation is text analytics. Take a look at the case study to find out more.

Text Analytics 40

Text Analytics CX Social Media Voice of the Employee 40

Confirmit

JUNE 3, 2018

.” The report also recognized Confirmit’s “powerful self-service survey capabilities,” and stated the company’s “text analytics capabilities are very well integrated into analyses, dashboards, and alerts.”

Customer Feedback 40

Customer Feedback Text Analytics Voice of the Employee B2B 40

Confirmit

MAY 3, 2017

.” The report also recognized Confirmit’s “powerful self-service survey capabilities,” and stated the company’s “text analytics capabilities are very well integrated into analyses, dashboards, and alerts.” ” Voice of the Customer Voice of the Employee Market Research Analyst Insight.

Customer Feedback 40

Customer Feedback Text Analytics Voice of the Employee B2B 40

Confirmit

MARCH 31, 2019

Analytics, Reporting, and Dashboards. Genius Text Analytics. Genius Social Analytics. Voice of the Customer Voice of the Employee Market Research Factsheets. Hierarchy Management. Model Builder. Concept Miner. Dashboards. Taking Action. Action Management. Action Planner. Confirmit Go.

Text Analytics 40

Text Analytics Voice of the Employee Contact Center Voice of the Customer 40

Confirmit

DECEMBER 21, 2016

It’s satisfying to reflect on a program that was just starting out a year or two ago and now has multiple surveys, reporting, Action Management, integration with Salesforce, Text Analytics. Voice of the Customer Voice of the Employee Market Research Company.

VOE 53

VOE Text Analytics VOC Voice of the Employee 53

Confirmit

NOVEMBER 18, 2018

The ability to incorporate digital into your omni-channel feedback program, being able to use text analytics to understand customer comments, automatically adding contextual information so you don’t have to ask too many questions, and you can make more sense of responses… there’s a lot!

Text Analytics 40

Text Analytics Voice of the Employee Voice of the Customer Innovation 40

Confirmit

OCTOBER 28, 2018

As a novice to the Voice of the Customer / Employee and Market Research worlds, I’ve been fortunate enough to be able to sit with some pretty knowledgeable people and pick their brains on everything from CX programs to text analytics. Voice of the Customer Voice of the Employee Market Research Company.

CX 40

CX Text Analytics Voice of the Employee Voice of the Customer 40

Confirmit

MARCH 13, 2018

A safe bet in most cases is the Voice of the Customer category, but it’s wise to see if there is another one better suited to your business. If you’re doing something with new technologies, such as mobile or text analytics, consider our Innovation category. But you knew that! Can I enter multiple categories?

VOE 40

VOE Voice of the Employee Text Analytics Voice of the Customer 40

SurveySensum

MARCH 3, 2022

Thematic is an AI-powered Text Analytics solution that analyses and extracts text from customer feedback. This voice of the customer tool evaluates the meaning of texts and classifies them into themes. Text Analytics for Robotic process automation. Text Analytics and Machine Learning.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Confirmit

MAY 29, 2018

” Ideally the answer should be in open text format and allow the respondent to express their views in their own terms. Text analytics, through solutions like Confirmit Genius , can make sense of these verbatims and point you in the right direction when it comes to prioritizing actions based on customer feedback. *All

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40