eglobalis

NOVEMBER 19, 2024

The companies that thrive today aren’t just adopting AI; they’re embedding it into their DNA to design groundbreaking technologies and solutions that deliver unmatched value to customers. From healthcare breakthroughs to cutting-edge industrial systems, algorithmic experimentation empowers organizations to test, iterate, and refine their approaches rapidly, driving faster innovation and reduced risk.

B2B 307

B2B Agriculture CX AI 307

ECXO

NOVEMBER 19, 2024

May the CX Force be with you! The Star Wars saga transcends its status as a beloved space opera, emerging as a rich source of insights and lessons that businesses can leverage to enhance customer experience. With its unforgettable characters, intricate plots, and immersive storytelling, Star Wars encapsulates timeless wisdom that companies can apply to cultivate customer loyalty and satisfaction.

CX 296

CX Customer Experience Social Media Touchpoint 296

Callminer

NOVEMBER 16, 2024

CallMiner's, Bruce McMahon, shares key product updates from Q4 2024. New AI capabilities, including CallMiner AI Assist, add to the long list of AI advancements that CallMiner has delivered in 2024.

Innovation 182

Innovation AI 182

The DiJulius Group

NOVEMBER 18, 2024

The best companies purposely make it hard to get hired Getting hired at your company should be extremely hard. It is only fair to your existing employees that you stay exceptionally selective on whom you let in. People must earn the right to be a part of your culture and legacy. Unlike the many businesses. Read Full Article The post The Best Companies Purposely Make It Hard To Get Hired appeared first on The DiJulius Group.

Customer Experience 76

Customer Experience 76

Speaker: Michael Veatch, Senior Director, Implementations & Ella Aguirre, Director of Solution Consulting

Embedding payments can be a transformative step for software companies looking to enhance their platform capabilities, boost customer satisfaction, and drive long-term growth. However, the success of payments hinges on a single thing: implementation. Drawing on real-world insights and experiences, payments implementation experts Michael Veatch and Ella Aguirre will explore actionable strategies that can lead to a transparent, friction-free launch and mitigate potential challenges like technical

Customer Satisfaction

Win the Customer

NOVEMBER 20, 2024

In an era dominated by artificial intelligence and automation, it’s easy to overlook the power of human connection. As businesses increasingly rely on digital channels to interact with customers, the importance of empathy in customer service has never been greater. By prioritizing empathy, companies can foster stronger relationships, improve customer satisfaction, and ultimately drive business growth.

Net Promoter Score 52

Net Promoter Score Artificial Intelligence Social Media Business Growth 52

ECXO

NOVEMBER 17, 2024

Emotion-Driven Design: Unlocking the Key to Unstoppable Customer Adoption Introduction In the fast-evolving technology landscape, emotional design has emerged as a critical factor influencing adoption rates. Design leaders play an instrumental role in guiding products beyond functionality to create a connection that resonates on a personal level with users.

B2B 207

B2B Technology Technology Customer Loyalty 207

CommBox

NOVEMBER 19, 2024

CommBox Secures $15M Investment from PSG, Prioritizing AI in Customer Experience Boston , MA – Nov. [18], 2024 – CommBox , a leading enterprise-grade omnichannel, AI-powered customer experience platform, has today announced the completion of a $15 million growth investment round from PSG Equity , a leading growth equity firm that specializes in partnering with software and technology-enabled services companies to help navigate and capitalize on transformational growth.

AI 52

AI Customer Experience Healthcare Compliance 52

Experience Investigators

NOVEMBER 19, 2024

If you have an organizational mission statement, do you need an organizational vision statement? What about a customer experience mission statement or a customer experience strategy statement? Craft a customer experience (CX) mission that truly aligns with your organization’s vision and mission and puts a focus on the customer! In this episode, Jeannie Walters shares her insights on transforming organizational goals into actionable CX strategies.

CX 52

CX Customer Retention Customer Experience 52

RateMyService

NOVEMBER 18, 2024

Understanding customer emotion can help you forge a deeper understanding of your customers and enhance their brand loyalty. We’ve usually relies on traditional metrics like Net Promoter Score (NPS, eNPS), Effort Score (CES, EES) and Satisfaction Score (CSAT, eSAT) to understand our customers and employees. While these metrics offer valuable insights, they only scratch the surface of what drives true loyalty, advocacy and memorable experiences.

Net Promoter Score 52

Net Promoter Score E-commerce Sentiment Analysis NPS 52

CX Network

NOVEMBER 20, 2024

From consumer budgets in Germany to in-store shopping in the US, everything you need to know ahead of retail’s biggest season

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Understanding and improving your customer experience (CX) can have a massive impact on your bottom line. Choosing the right voice of customers (VoC) solution is a critical step to elevating CX. Frost & Sullivan researched more than 50 leading VoC vendors, analyzing both their “innovation index” and “growth index” to independently select the top 10 performers in each of these categories.

VOC

Smart Customer Service

NOVEMBER 16, 2024

Technavio expects cloud-based solutions to drive revenue in the contact center market and AI to redefine the landscape.

Contact Center 52

Contact Center AI 52

SugarCRM

NOVEMBER 20, 2024

Chassis Cab, a leading DAF Truck dealership in East Anglia, has been serving customers since 1982 with a strong reputation for quality and service. As a family-owned business, they’ve expanded to four locations, each equipped with workshops and parts departments. However, as the business grew, they realized that their traditional systems were holding them back from reaching their full potential.

Sales 26

Sales CRM Retail Customer Relationship 26

Intercom

NOVEMBER 18, 2024

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CX Network

NOVEMBER 19, 2024

How customer loyalty rewards foster deeper customer connections

Customer Loyalty 52

Customer Loyalty 52

Speaker: Jay Allardyce, Deepak Vittal, and Terrence Sheflin

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

AI