Confirmit

MARCH 6, 2017

Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs, helping clients significantly impact business performance for more than a decade. Every Confirmit Voices solution is extensible, by survey type, stakeholder, touchpoint, event, element, and feedback channel.

Voice of the Employee 40

Voice of the Employee Voice of the Customer Touchpoint Customer Feedback 40

Confirmit

JULY 27, 2020

But when employees are based in often-remote, offline locations, and needs change regularly, an annual employee engagement survey just wasn’t up to the job. An agile approach to the employee experience was needed, based on touchpoint surveys that could drive action, not just slide decks.

Voice of the Employee 52

Voice of the Employee Engineering Touchpoint Voice of the Customer 52

CX Journey

NOVEMBER 10, 2015

We then use the results to better frame our training efforts and to provide other (the right) tools needed to ensure employees have a clear line of sight to customers and are equipped to deliver the experience we need (and customers want) them to deliver. Voice of the Employee : Listen to employees.

Government 73

Government Customer Journey Map Social Media Voice of the Customer 73

Confirmit

SEPTEMBER 9, 2018

The Confirmit ACE Awards program celebrates outstanding achievement in Customer Experience. Take a look to find out how our Confirmit ACE Awards winners have used Customer Experience Management solutions to drive business change. Waters runs a global Voice of the Customer program for its Field Service operations.

Close the Loop 40

Close the Loop Voice of the Employee Voice of the Customer Touchpoint 40

Confirmit

OCTOBER 27, 2019

Happier customers ultimately mean more revenue. We often find companies pay particular attention to individual touchpoints and transactions, and as a result are less informed of their customers’ end-to-end experience. And that’s where the Customer Journey Map comes into play! times faster year-on-year.

Customer Journey Map 40

Customer Journey Map Voice of the Customer Social Media Touchpoint 40

Confirmit

NOVEMBER 18, 2019

Employee Engagement programs quite often lived their own lives without clear touchpoints with the reality were organizations operated. The focus was on transforming employee opinions to numeric facts that allowed ranking and target setting without necessarily having a clear idea if the numbers delivered the desired outcome or not.

Voice of the Employee 45

Voice of the Employee Touchpoint Voice of the Customer Technology 45

Confirmit

SEPTEMBER 22, 2019

And the Confirmit ACE Awards program celebrates those companies who accomplish outstanding achievement in Customer Experience. The organizations featured in the 2019 ACE Awards book are leading the way in using the Voice of the Customer to drive continual change. Voice of the Customer Case Studies.

VOC 40

VOC NPS Voice of the Employee Voice of the Customer 40

Doing CX Right

OCTOBER 9, 2019

CX topics include: What customer journey mapping is. The type of data required & role of Voice of the Customer programs. Stacy Sherman : Journey mapping for new products – you’re defining personas and then what the experiences we want customers with that persona to have. >Listen now.

Customer Journey Map 40

Customer Journey Map Voice of the Employee CX Touchpoint 40

Execs In The Know

DECEMBER 6, 2021

For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. It’s literally a frontline touchpoint that impacts the bottom line of an organization.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

For businesses around the globe, Contact Centers represent the heartbeat of their organization: it’s where their two most valued constituencies — employees and customers — intersect and interact. It’s literally a frontline touchpoint that impacts the bottom line of an organization.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Confirmit

MAY 29, 2018

This will help you get started, but remember that fostering a customer-centric culture and finding ways to improve NPS in your organization are no easy tasks. Learn more about best practices in implementing a Voice of the Customer program that will deliver results in the short and long run. Voice of the Customer Metrics Guide.

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40

InteractionMetrics

MARCH 20, 2025

At its core, Medallia focuses on real-time insights that reveal overarching sentiment and pinpoint specific touchpoints influencing NPS, CSAT, or loyalty. The platform even analyzes employee feedback to tackle service gaps and drive cultural changes that improve both frontline retention and customer satisfaction.

CX 52

CX Social Media Contact Center Compliance 52

SurveySensum

APRIL 15, 2025

Check how you can analyze the survey data here Action & Reporting There is no point in capturing customer feedback if you are not going to take any action on it. Well, an efficient voice of the customer tool helps you with it. It helps you conduct the research to understand the voice of your customer seamlessly.

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

Confirmit

MAY 29, 2018

What is Voice of the Customer (VoC)? Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. Why Does Voice of the Customer Matter?

Voice of the Customer 40

Voice of the Customer VOC Customer Journey Map Net Promoter Score 40