Customer Think

OCTOBER 31, 2021

Advanced technology operates behind the scenes, powering and optimizing smartphone apps, transportation, healthcare, retail, and more. Artificial Intelligence (AI) – the capability of a machine or piece of software to display human-like intelligence – permeates our daily lives, often in ways we do not notice. It touches us in myriad ways.

Artificial Intelligence 145

Artificial Intelligence Transportation Healthcare Retail 145

Zendesk

MARCH 6, 2023

But to make a good impression, passenger transportation companies need to take an honest look at their customer experience and prioritize needed changes to modernize their experience for the next generation of sightseers, vacationers, business travelers, and digital nomads.

Transportation 52

Transportation CX Omnichannel Social Media 52

Zendesk

MARCH 6, 2023

The transportation industry has been slow to modernize its digital infrastructure, resulting in frustrating experiences for crews, support staff, and passengers alike. The post Charting a course to digital transformation in the passenger transportation industry appeared first on Zendesk.

Transportation 52

Transportation Innovation Start-ups AI 52

Zendesk

OCTOBER 6, 2023

And it can be a challenge to provide seamless customer service within the massive ecosystem of customers, airlines, ground transportation, hotels, tour operators, travel agencies, and more. Travelers are on the move again, and their expectations are almost as high (maybe even higher) as cruising altitude.

Transportation 52

Transportation Hospitality Hospitality Customer Service 52

Intercom, Inc.

MARCH 31, 2020

From empowering teachers who need to move their classrooms online to providing free, safe transportation to healthcare workers to helping doctors remotely monitor their patients’ systems, these companies are doing amazing things.

Hospitality 212

Hospitality Hospitality Healthcare Transportation 212

Hodusoft

MAY 5, 2019

Recently, we served the ready-to-use HoduCC- omnichannel Contact Center Software to GUO Transportation Ltd. HoduSoft takes pride to announce that the one the top transportation service provider from Nigeria is using HoduSoft’s contact center software to offer improved customer experience to their travelers. GUO Transport Company Ltd.

Transportation 40

Transportation Contact Center Omnichannel Business Growth 40

Futurelab

SEPTEMBER 13, 2021

e.g. if you map a customer journey for a trip from home to work using public transport you are saying that how many buss drivers there are is not a part of your problem to solve, or that you don’t need to calculate in the scarcity of busses, cost of fuel or the city’s traffic or noise pollution regulations.

Transportation 130

Transportation 130

Inside Customer Service

DECEMBER 22, 2022

TriMet is the public transportation system operator in Portland, Oregon. Tip #3: Monitor the customer experience Track customer experience data in real-time to identify potential service failures and solve them before your customers are even aware of the problem. It has a command center that monitors its entire network in real time.

Transportation 207

Transportation Construction Sales Customer Experience 207

Myra Golden Media

MAY 7, 2019

She’d also need to know how she’s going to transport her husband to the facility. Mom, the rehab center will send a van to transport Dad from the hospital to their facility. Why not preempt questions and fear by stating up front that the hardest part, that the transport from the hospital to the rehab center is taken care of?

Transportation 110

Transportation Hospitality Hospitality Case Management 110

Conversation Agent

NOVEMBER 9, 2021

Although we are seeing a Renaissance in the products arena—wearable technology, 3D printers, all kinds of sustainable materials, ways of building, modes of transport like bicycles, etc.—we From software to transportation as a Service. we are squarely in a service economy. I call it the promise economy.

Transportation 101

Transportation Technology Technology 101

Inside Customer Service

JUNE 3, 2021

In May 2021, grocers and restaurants struggled to get food because their suppliers faced labor shortages, scarce supplies, and soaring transportation costs. In customer service, it's the power to set the terms of the relationship, such as when a service will be performed, how much it will cost, and whether you have to be nice.

Transportation 231

Transportation Start-ups Customer Service Sales 231

Steven Van Belleghem

FEBRUARY 26, 2023

It’s about quality It may sound underwhelmingly obvious but if you squeeze the budgets of your supplier to a minimum, they will need to find ways to save money on their own production, materials, content, supply chain or transportation etc. And whatever they will try to economize, this will have an effect on your own customers too.

Transportation 130

Transportation CX Manufacturing 130

Intercom, Inc.

FEBRUARY 4, 2021

The use of the burning of fossil fuels for energy, the use of fossil fuels for transport, then animals basically. And if you solve those three problems, energy, transport, animals, and the use of animals for food, then you’ve solved climate change, ostensibly. And then transport’s a big problem.

Transportation 183

Transportation Agriculture Gaming Government 183

Intercom, Inc.

MARCH 7, 2018

They took note and improved public transport and implemented bike schemes, for instance. Sure, we need buildings and transportation but if we remove all the places where we can have human and personal interactions, then what is left but cold concrete and steel? This is why planned cities such as Washington D.C.,

Transportation 208

Transportation Technology Technology Start-ups 208

PeopleMetrics

APRIL 8, 2020

Technology industry workers are most satisfied (65%), while Transportation industry workers are least satisfied (29%). Generation Z is particularly unhappy, with only 36% reporting to be satisfied, while Generation X is the only generation with over half (51%) reporting to be satisfied.

Transportation 133

Transportation Technology Technology 133

Intercom, Inc.

FEBRUARY 16, 2021

Maybe you work in digital health or fintech instead of transportation, but knowing this principle will allow you to apply it to your industry to boost your user experience. Uber’s interface provides the user with animation, gamification, and visuals to engage and inform them as they wait for your ride. Steal it before you need it.

Start-ups 283

Start-ups Transportation Innovation Technology 283

Customer Bliss

AUGUST 23, 2018

At a time when more and more people are taking public transportation, customer experience for commuters has a big impact on their daily lives. I thought this was a great way to tackle CX for a complex system like public transportation. How do you create great service for such a complex system?

Transportation 51

Transportation CX Hospitality Hospitality 51

Customer Think

JULY 19, 2023

In the ever-evolving world of transport and logistics, the implementation of Internet of Things (IoT) solutions has emerged as a game-changer. With IoT, the ability to seamlessly connect and monitor various devices and systems has revolutionized the industry, promising increased efficiency, real-time tracking, and improved safety.

Transportation 40

Transportation Gaming Technology Technology 40

Beyond Philosophy

MARCH 5, 2015

What Southwest Airlines is not, at least according the US Department of Transportation, is punctual, which is clearly not a great stat when you are in the transportation game. Southwest Airlines is a great Customer-centric airline with excellent employee engagement.

Net Promoter Score 132

Net Promoter Score Transportation CEM Customer Retention 132

Conversocial

MAY 20, 2021

Over the course of the last 12+ months countries have been in fluctuating states of lockdown, creating issues around factories, transport, stores and every link in between that makes the global supply chain function. For the purposes of this article, we are just going to focus on the first one.

Transportation 105

Transportation Retail Customer Experience 105

Steven Van Belleghem

NOVEMBER 16, 2020

The kiosks even add rideshare and transportation services to the check-in and check-out processes to further improve the patient experience. Ericsson and Telia + Einride & DB Schenker: sustainable transport.

Agriculture 98

Agriculture Transportation Hospitality Hospitality 98

Inside Customer Service

APRIL 13, 2023

Public transit customers want reliable transportation. Buc-ee's wins repeat business by promising the world's cleanest restrooms. Deli customers want fresh, great-tasting food. Elephants wins loyal customers by promising great local food from scratch.

Transportation 166

Transportation Customer Experience 166

Shep Hyken

JULY 14, 2021

You can take a cab, take an Uber or lift, or we’re happy to call a private service and arrange for your transportation.”. The better answer is to say, “There are three options to get you to the hotel. I once bought a pair of workout shoes from a shoe store. I loved these shoes so much I wanted to buy another pair.

Hospitality 143

Hospitality Hospitality Transportation Customer Service 143

Beyond Philosophy

NOVEMBER 7, 2016

McDonald’s and the Philadelphia Eagles have several programs in play, starting by giving away $5,000 in tokens to the Southeastern Pennsylvania Transportation Authority (SEPTA), for fans to use to see the last exhibition game. Honda paid for parking for all the fans that drove Hondas to a Los Angeles Angels of Anaheim game.

Sports 167

Sports Transportation Gaming Customer Loyalty 167

Intercom, Inc.

JANUARY 21, 2020

Maps & transport: (Strava, Google Maps, Uber) 45.2%. Streaming media: (Apple Music, Netflix, Prime Video, Spotify, Stitcher, YouTube) 38.8%. Services: (Airbnb, Deliveroo, Uber) 40.5%. Retail: (Amazon, eBay, Ticketmaster) 40.7%. Personal finance: (PayPal, Revolut) 41.0%. What’s the right amount of text to show?

Social Media 291

Social Media Finance Retail Transportation 291

Execs In The Know

MARCH 13, 2023

Turo is a car sharing app that allows car owners to rent out their vehicles to people in need of transportation. It is the world’s largest car sharing marketplace and has been named Fast Company’s 10 Most Innovative Companies in Transportation. Turo works by connecting car owners with people in need of transportation.

Transportation 88

Transportation Non-Profits Sports Hospitality 88

Kerry Bodine

OCTOBER 20, 2016

Prior to their experience in “the box,” they have to get to the museum, navigating San Francisco’s public transportation system or dealing with traffic and parking. But from visitors’ perspectives, there’s much more involved. And afterwards, feeling tired and overwhelmed, they need to figure out what to do next.

Customer Journey Map 129

Customer Journey Map Transportation Customer Experience 129

The Squawk Point

JUNE 13, 2022

The National Transportation Safety Board began an inquiry. It’s providing information, authorization and speed commands to the following train Deborah Hersman, Chair of the National Transportation Safety Board. Jeanice McMillan and eight other people died. At least 80 were injured. The Inquiry. These circuits are vital.

Transportation 98

Transportation Engineering 98

Intercom, Inc.

APRIL 21, 2020

If a customer says they want a faster horse, what they’re actually telling you is that speed is a key requirement for transport. Key takeaway: “The faster horses tale is often used to justify not listening to customers, but that’s an epic way to miss the point. So you think about how you deliver that.”.

Customer Feedback 186

Customer Feedback Transportation Actionable Insights Customer Retention 186

Intercom, Inc.

DECEMBER 9, 2021

It lets us know when we’ve got a message or when to mind the closing doors of public transport. “People were talking about, ‘Remember the modem sounds that totally transport you back’” Liam: That’s Emmett Connolly. People were talking about, “Remember the modem sounds that totally transport you back?”

Transportation 138

Transportation Engineering Outlook Customer Feedback 138

Beyond Philosophy

MAY 18, 2018

it helped people transition to a new mode of transportation. Or that the automobile replaced the horse for transport. The horse’s head also was a fuel tank, by the way! To read more about it, please click here. The Horsey Horseless is funny now, but it was essential at the time. Or that Toys R Us is gone.

Transportation 118

Transportation Retail Management Consulting Technology 118

Beyond Philosophy

MARCH 27, 2021

Once they hear the song or walk into an air-conditioned building, they are transported to our family trips in the US when they were young. What do the song “Fine Line” by Hootie and the Blowfish and the scent of air conditioning have in common? They are two things my family associates with taking holidays in the US.

Gambling 147

Gambling CX Transportation Management Consulting 147

Intercom, Inc.

MAY 5, 2020

Every economy has basic infrastructure needs: from land to live on, to transport and communications systems to keep the economy connected.”. Where do you begin and what are the important factors you need to consider? Infrastructure is usually a good place to start. The pains of growing a platform.

Transportation 171

Transportation Machine Learning Engineering Customer Retention 171

Steven Van Belleghem

OCTOBER 11, 2021

And what’s also impressive is that they use the data they have to help their partners – hotels, transportation, insurance, restaurants etc. It’s basically like a completely transparent Chinese menu without any hidden things and very clear conditions. offer their customers a better experience as well.

CX 113

CX Transportation Entertainment Education 113

MyCustomer Experience

APRIL 20, 2022

CLooking for your next step in the world of customer experience? Every week, MyCustomer scours the internet to find the latest CX job. 20th Apr 2022. By Rhys Fisher Staff Writer.

Transportation 52

Transportation CX Customer Experience 52

Steven Van Belleghem

APRIL 27, 2021

It works with governments, banks, insurers and telco players in order to make transportation and transactions safer, more affordable, and more reliable. Marriott International, then, has a partnership with Grab as well: it integrates its platform across its service portfolio, including food delivery, payments, transport, and advertising.

Customer Experience 104

Customer Experience Transportation Artificial Intelligence Government 104

Shep Hyken

JANUARY 19, 2022

But what I want to share now is the example of a surprise that came from a most unlikely source, the TSA, as in Transportation Security Administration. . I’m enjoying a box of chocolates a client sent as I create this post. And of course, I love surprising others.

Transportation 116

Transportation Customer Service Customer Experience 116