Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most. Both solutions also support more than 60 international languages.

VOE 78

VOE VOC Unstructured Data Artificial Intelligence 78

CX Journey

JULY 9, 2015

Think those are the only voices you should be listening to in order to improve the customer experience? There are many voices that are key to total understanding. Voice of the Partner (VoP) includes similar data formats from and about your partners, including suppliers, franchisees, and more.

VOE 74

VOE Unstructured Data Customer Experience VOC 74

Lumoa

FEBRUARY 16, 2023

A voice of the customer (VoC) is the process of gathering customer feedback to discover what they need, want, and expect from you. The goal is to better understand your customers, earn their trust, and improve customer experience. Without customers, there is no business.

VOC 88

VOC Unstructured Data Customer Feedback Voice of the Customer 88

CX Journey

JULY 10, 2014

To do that, we must have the right data at our fingertips. What is the right data? Analysis takes many forms because there will be many different types of data to make sense of. You''ll conduct linkage analysis to link customer and employee data, customer feedback with operational metrics, and all data to financial measures.

Unstructured Data 71

Unstructured Data Customer Experience VOE Data Mining 71

PeopleMetrics

JULY 31, 2018

The question then becomes this: how do we make sense out of these unstructured comments from customers? Unlike structured data, which are easy to display graphically or in tables, each piece of unstructured data is different—unique to each customer who took the time to provide it. Humans (Open-Ended Coding).

Text Analytics 79

Text Analytics VOC Unstructured Data CEM 79

Confirmit

JANUARY 31, 2020

The sheer scale and diversity of unstructured data sources is daunting. They are critical to determine customer intent, keep abreast of vital market trends, or get early warning of product or service issues. Voice of the Customer Videos. Ignoring them is not an option. GSK, LexisNexis, Mars Inc.,

Text Analytics 52

Text Analytics Unstructured Data Voice of the Customer CX 52

SurveySensum

DECEMBER 24, 2024

Closed Loop Follow-Up Use detailed feedback and insights to resolve bad customer experiences immediately and convert your detractors and passives to promoters. Voice of the Customer Tool Listen to your customers during their journey with your products and services and understand what matters to them most.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

Confirmit

JANUARY 16, 2020

Seamlessly integrate data from and to third-party business systems to generate richer, more actionable business insights. Leverage state-of-the-art artificial intelligence techniques to uncover new insights from the wealth of structured and unstructured data. What is Confirmit Horizons Version 2019.05?

Unstructured Data 52

Unstructured Data Artificial Intelligence Close the Loop Sentiment Analysis 52

Confirmit

OCTOBER 11, 2018

Confirmit Horizons™ Version 24 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. Seamlessly integrate data from and to third party business systems to generate richer, more actionable business insights.

Unstructured Data 40

Unstructured Data Artificial Intelligence Close the Loop Sentiment Analysis 40

Execs In The Know

DECEMBER 6, 2021

Additionally, identify common or key topics of interest across the two sets of feedback (from employees and customers) and incorporate this intelligence within your analytics. #2: Understand what the most impactful irritants are for customers and employees and fix those first. 2: Uncover Key Irritants.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Execs In The Know

DECEMBER 6, 2021

Additionally, identify common or key topics of interest across the two sets of feedback (from employees and customers) and incorporate this intelligence within your analytics. #2: Understand what the most impactful irritants are for customers and employees and fix those first. 2: Uncover Key Irritants.

Contact Center 52

Contact Center CX Unstructured Data Social Media 52

Confirmit

APRIL 29, 2019

Also remember that with every survey you are putting miles on your customers and wearing them out. Try using unstructured data to capture feedback without having to ask for it at every touchpoint. Voice of the Customer Company Best Practices. Sean Albertson, Deconstructing the Loyal Client Journey.

CX 40

CX Unstructured Data VOC NPS 40

Fonolo

NOVEMBER 17, 2020

With that in mind, Data Scientists have become more desirable since it’s the management and use of all this data that will be the key differentiator. Ultimately, businesses need to find more ways to connect the mix of structured and unstructured data, helping them better address their customers’ needs.

Contact Center 176

Contact Center CX Social Media Omnichannel 176

VOZIQ

NOVEMBER 13, 2022

It is especially important considering that most of your customer data— as much as 80% —is available in unstructured form. This unstructured data is the voice of the customer and holds the key to unlocking complex customer behaviors and needs. Predictive Modeling.

AI 52

AI Unstructured Data Customer Retention Machine Learning 52

Confirmit

MAY 29, 2018

What is Voice of the Customer (VoC)? Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. Why Does Voice of the Customer Matter?

Voice of the Customer 40

Voice of the Customer VOC Customer Journey Map Net Promoter Score 40

SurveySensum

JANUARY 13, 2025

But the challenge is – while 73% of customers expect seamless experiences, only 29% of businesses deliver. The solution: Listen to the voice of the customer. Because organizations often operate in silos, treating feedback as channel-specific data rather than piecing together the larger puzzle.

Omnichannel 52

Omnichannel Social Media Sentiment Analysis Touchpoint 52