The Success League

NOVEMBER 21, 2024

By Virginia Bloom It's 2024, and the debate about whether diversity is good for business is over. Virginia Bloom - As the Manager of Customer Experience at Aclaimant , Virginia is a customer-focused equity enthusiast with a passion for making a positive impact in her community. Visit TheSuccessLeague.io

CX 52

CX Innovation Start-ups Gaming 52

Lightico

MARCH 23, 2022

What are the advantages of becoming an MGA? Knowledge – Most MGAs have years of experience working within the insurance industry.

Retail 52

Retail Innovation Sales Customer Service 52

Beyond Philosophy

DECEMBER 24, 2022

Assistant Professor of Marketing at Virginia Tech., From a description of the world’s ugliest knife (which you can see for yourself at minute 19:26 on our YouTube Channel of the podcast ) to the significant realization I had that AI is just our bias written in code shared by our guest Broderick Turner, Ph.D.,

Entertainment 68

Entertainment Management Consulting AI CX 68

Beyond Philosophy

OCTOBER 15, 2022

from Virginia Tech about AI recently. Today, we will discuss what role AI plays in predicting customer emotions and how they affect customer behavior. AI isn’t perfect. We did an interview with Broderick Turner, Ph.D., Turner explains his skepticism about AI since he views AI as opinions written in code.

Artificial Intelligence 78

Artificial Intelligence Customer Journey Map AI Touchpoint 78

Customer Bliss

AUGUST 18, 2016

I had the pleasure of being on The Marketing Book Podcast a few weeks back ; a great book review show produced by Douglas Burdett of Artillery Marketing out of Norfolk, Virginia. (be be sure to check out his podcast!). In this interview, we mostly walked through Chief Customer Officer 2.0 , although we touch on some of my other books.

Social Media 0

Social Media 0

C3Centricity

FEBRUARY 2, 2022

Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Contrary to popular belief, Lorem Ipsum is not simply random text.

12

12

Comm100

FEBRUARY 26, 2024

School Acceptance Rate American University 40.63% Amherst College 7.00% Babson College 22.00% Barnard College 9.00% Bates College 13.70% Boston College 16.66% Bowdoin College 9.13% Brown University 5.05% Bucknell University 32.56% Carleton College 16.63% Carnegie Mellon University 11.30% Colgate University 12.34% Colorado College 11.6%

Education 75

Education Engineering 75

Help Scout

JUNE 17, 2021

This individual story from a Starbucks location in Leesburg, Virginia is an excellent example of why they are a third place for so many people. Starbucks Starbucks has long strived to be the ” third place ,” or the place after home and work where people feel most comfortable gathering.

Customer Experience 122

Customer Experience Hospitality Hospitality Start-ups 122

ProProfs

JANUARY 15, 2013

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Gaming 40

Gaming 40

Zendesk

MARCH 25, 2021

On the other end of the spectrum are Mississippi, Alabama, and West Virginia, with salaries around 20 percent lower than the national average of $29,251 per year. Some of the other places in the U.S. with the best pay for call center jobs are New York, Chicago, Austin, and Atlanta.

Social Media 92

Social Media Contact Center Omnichannel Start-ups 92

Customer Service Life

JUNE 26, 2017

Ruth McCullen and Jeremy Watkin had the pleasure of having Virginia from Kingman Ink draw as we helped contact center leaders tell better stories. This article was originally published on the FCR blog on June 9, 2017. Click here to read the original. I had a fantastic time at the 2017 Contact Center Expo and Conference in Orlando, Florida.

Contact Center 68

Contact Center Artificial Intelligence Entertainment Customer Service 68

ProProfs

APRIL 25, 2019

For instance, a professor at the University of Virginia , Mark Edmundson, said to Forbes, “Can distant learning ever become the education of the very best sort? Universities do not tend to be as progressive as business organizations because many campus leaders and other academics fear the changes. It’s impossible!”.

Education 75

Education Non-Profits Structured Data Manufacturing 75

Taylor Reach Group

JANUARY 18, 2018

In our small city in the hills of West Virginia, we were the largest private employer. You know how time moves faster when holidays are coming up, and you have a huge to-do list? It was that time for me about 15 years ago when I realized I hadn’t figured out the holiday parade theme for my Contact Center.

Contact Center 54

Contact Center Customer Experience 54

Taylor Reach Group

AUGUST 29, 2017

Contact Center Nation – Mid Atlantic Fall Event – Reston Virginia – September 13. With that, here are some of the events taking place in September, 2017 (in chronological order) with direct links to each event: Contact Center for Utilities Operational Excellence Conference – 5th annual – September 12 -14.

Contact Center 48

Contact Center Customer Experience CEM Compliance 48

ClearAction

JULY 2, 2015

Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Contrary to popular belief, Lorem Ipsum is not simply random text.

Government 48

Government Customer Experience 48

ClearAction

JULY 2, 2015

Richard McClintock, a Latin professor at Hampden-Sydney College in Virginia, looked up one of the more obscure Latin words, consectetur, from a Lorem Ipsum passage, and going through the cites of the word in classical literature, discovered the undoubtable source. Contrary to popular belief, Lorem Ipsum is not simply random text.

Real Estate 48

Real Estate Customer Experience 48

Hodusoft

MAY 29, 2024

Capterra’s 2024 Shortlist for Auto Dialer Capterra is an Arlington, Virginia-headquartered company that was founded by Michael Ortner and Rakesh Chilakapati in 1999. The company, which is now acquired by Gartner, helps organizations to find the right software and services with user reviews and research.

Contact Center 52

Contact Center CRM Construction Innovation 52

Customer Bliss

MAY 7, 2018

And my mom’s mom Virginia would roll out dough every Christmas to make homemade ravioli. Hovering around the perimeter of the table, she would carry large plates of food spooning it onto our plates whether we wanted it or not, exclaiming “Mangia!” EAT- EAT!).

Retail 65

Retail Business Growth Customer Experience 65

Lightico

MAY 2, 2022

The real-time insurance product will now also be offered in Oregon, Colorado, and Virginia. According to the conference call, Tesla Insurance intends to be the largest insurer of Teslas in Texas by the end of 2022. Tesla wants to give 80% of its U.S. customers access to Tesla Insurance by the end of the year, too.

Customer Experience 59

Customer Experience Net Promoter Score Innovation Touchpoint 59

CommBox

JANUARY 26, 2022

Not everyone writes like Virginia Woolf, but this shouldn’t prevent their input from being heard and valued. But it’s up to you to make space for them to communicate by generating ideas and gathering feedback through multiple channels, including written communication, rather than relying solely on video meetings.

Omnichannel 98

Omnichannel Social Media Start-ups Sales 98

Execs In The Know

MAY 25, 2022

The organization has more than 600 NAMI Affiliates across the country along with 49 NAMI State Organizations and national NAMI headquarters in Arlington, Virginia. NAMI is the nation’s largest grassroots mental health organization dedicated to building better lives for the millions of Americans affected by mental illness.

CX 52

CX Education Start-ups Customer Experience 52

Gainsight

APRIL 8, 2020

In my first product management job, I was based in Virginia and my developers were in California. Steve is an author, speaker, and product coach, as well as co-creator of the popular product management and marketing frameworks from Pragmatic Institute and QuartzOpen. Although it was a long flight—I could leave D.C.

Finance 52

Finance Sales Start-ups 52

Qualtrics

APRIL 28, 2020

For the teams at Virginia Mason Medical Center and Yale New Haven Health System that I have had the privilege of working beside, thank you for your brilliant and compassionate care. Let’s tell their stories. My heart bursts with pride for my colleagues and friends who have given so much.

Healthcare 49

Healthcare Hospitality Hospitality Social Media 49

ProProfs

JUNE 12, 2019

John Mitchell , the Chairman of the Department of Science at the Lincoln High School in Harrison in CountyWest Virginia was facing a problem. He had 125 classroom students and over 700 21st century students from around the world. Teaching them was not an easy task using conventional methods.

Education 69

Education Start-ups Technology Technology 69

Zendesk

APRIL 4, 2022

In 2021, Virginia and Colorado joined California with state laws, and even more are in the pipeline for 2022. Your to-do list was already too long, and now you’re spending more and more time managing user requests for data access and deletion. This is the reality for many customer experience (CX) teams.

CX 52

CX Unstructured Data Customer Satisfaction Compliance 52

Comm100

JUNE 21, 2023

Louis 49.36% 11.33% Wellesley College 50.78% 13.24% Wesleyan University 35.91% 14.44% William & Mary 27.10% 33.5% Williams College 44.32% 8.50% Yale University 67.89% 4.57% How are colleges improving yield rates?

Education 52

Education AI Engineering 52

Taylor Reach Group

MAY 10, 2018

Businesses in the state of Virginia lose more work-days to snow than do businesses in Prince Edward Island. Of course, we must remember that some locations such as the Canadian Atlantic region may get a great deal of snow each winter season. They are used to this and have built buildings and infrastructure in expectation of these conditions.

Contact Center 54

Contact Center Real Estate Government Education 54

Intercom, Inc.

FEBRUARY 7, 2019

There’s a company in Virginia called Hudson Henry Granola, and they run their entire business out of Coda. Yet it was his CRM tool to track his vendors, and it was his calendar, and it was his inventory, and he’s building this thing out to do all these different things.

Start-ups 171

Start-ups Engineering Real Estate Retail 171

Comm100

FEBRUARY 1, 2023

Olark Headquartered: Ann Arbor, United States Founded: 2009 Olark is a live chat solution built around a simple platform for setup and use, with customers that include University of Virginia, Syracuse University, Ithaca College, and Harvard Business School.

Education 75

Education Omnichannel Customer Service B2B 75

1 to 1

FEBRUARY 25, 2021

Jen Reese : I am Jen Reese and I live in Virginia. I live in Loudoun County, Virginia, which is outside Washington D.C. Since then, I know last week Virginia went to a statewide system and so, all the counties and all the areas are supposed to be feeding their information into the statewide registration system.

Hospitality 26

Hospitality Hospitality Healthcare Start-ups 26

Qualtrics

NOVEMBER 13, 2019

The University of Virginia Darden School of Business. Mark is an alumnus of the University of California, San Diego and the University of Virginia Darden School of Business. What’s the name of the school you earned your MBA at? How did your time there prepare you to be successful in your career?

Sports 20

Sports Legal Start-ups Gaming 20

Zendesk

JANUARY 18, 2024

Consumer Data Protection Act (CDPA): The CDPA is a law that protects the data privacy of Virginia state residents. The law gives consumers certain rights, including the right to opt out of the selling and sharing of their personal information. Like the CCPA, CDPA gives consumers certain rights, including the right to have their data deleted.

CX 52

CX Education Government Compliance 52

ProProfs

JULY 11, 2023

Read the full story Lincoln High School With 125+ classroom students and 700+ online students, Lincoln High School in West Virginia needed an efficient alternative to paper-based tests to avoid the time-consuming process of manual grading. ProProfs and its API helped FLIP choose the best learning pathways for each student.

Education 52

Education Start-ups AI Gaming 52

ProProfs

JULY 24, 2023

Education Lincoln High School Lincoln High School in West Virginia was looking for a testing mechanism to enable 700 students spread across the globe to visit their website and take tests. So, they used an online quiz maker tool to create online tests and embed them on their website.

Education 52

Education Social Media Start-ups Entertainment 52

VOZIQ

MARCH 19, 2021

VOZIQ, 11951 Freedom Drive, 13th Floor, Reston, Virginia, 20190, U.S.A. Powered by 10+ targeted machine learning models, VOZIQ’s solution significantly cuts time-to-value in industries such as home security and automation, pest control, home warranty, deregulated/retail energy providers, telecom, and insurance. . Director, Product Marketing.

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

VOZIQ

MARCH 19, 2021

VOZIQ, 11951 Freedom Drive, 13th Floor, Reston, Virginia, 20190, U.S.A. Powered by 10+ targeted machine learning models, VOZIQ’s solution significantly cuts time-to-value in industries such as home security and automation, pest control, home warranty, deregulated/retail energy providers, telecom, and insurance. . Director, Product Marketing.

Machine Learning 52

Machine Learning Artificial Intelligence Text Analytics Retail 52

Gainsight

JUNE 10, 2021

This was the epitome of the hybrid event with Manish in Virginia and Georgi in Bulgarie. Trial With Benefits: How to Use Your Free Trial to Drive Quicker Time to Value starring Manish Devgan Senior VP of Product Management and Georgi Donev, Product Manager both at Software AG.

Start-ups 52

Start-ups Sales Technology Technology 52