Beyond Philosophy

APRIL 17, 2015

Both members of this marriage have a voice. The Voice of the Customer (VOC) refers to the feedback you get regarding a Customer’s expectations and their experience with your organization. The Voice of the Employee (VOE) refers to how employees participate in the decisions at your organization.

VOE 148

VOE VOC CX CEM 148

SurveySensum

MARCH 3, 2022

11 best Voice of the Customer tools to listen to your customers effectively. Studies state that companies still find it difficult to stand out in the competition based on the customer experience they provide. As per Gartner Group, 89% of the companies still compete to stay on top in the minds of customers. .

Voice of the Customer 52

Voice of the Customer VOC Sentiment Analysis Close the Loop 52

PeopleMetrics

FEBRUARY 6, 2015

You''ve got your Voice of the Customer program in place. Your Client or Customer Advisory Board is humming along. You have built a discipline around customer journey mapping. You have the attention and support of leadership for customer experience improvement. The answer is likely right in front of you.

Voice of the Employee 85

Voice of the Employee Customer Experience Net Promoter Score Text Analytics 85

Execs In The Know

MAY 18, 2021

Using Research — Research is most valuable when used in combination with program data — things like Voice of the Customer data, and even Voice of the Employee data. Benchmarking research can also be useful for understanding core metrics. This helps create greater relevancy for different types of research.

Voice of the Employee 92

Voice of the Employee Voice of the Customer Sports CX 92

Lumoa

OCTOBER 31, 2021

The Lumoa platform has been integrated into Forsta’s world-class experience platform to provide advanced AI-driven analytics to customers seeking to quickly identify the trends and insights that matter the most.

VOE 78

VOE VOC Unstructured Data Artificial Intelligence 78

Callminer

JULY 18, 2019

Hear how through emotion you can gain actionable insights to better your Voice of the Customer and Voice of the Employee programs. Join us at our next webinar in this AI series, Sweet Emotion: Measuring Emotion for Better Experiences. Join us August 14th.

Machine Learning 140

Machine Learning ML Artificial Intelligence Actionable Insights 140

Callminer

JULY 15, 2019

The Voice of the Customer (VoC) and Voice of the Employee (VoE) captured with speech analytics offers a rich resource for CX insight across the customer journey. Watch this webinar with guest Forrester Research’s Ian Jacobs as we discuss all sorts of AI aspects: Register for 1pm EST / 10am PST Session.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

CX Journey

JULY 9, 2015

Think those are the only voices you should be listening to in order to improve the customer experience? There are many voices that are key to total understanding. Voice of the Partner (VoP) includes similar data formats from and about your partners, including suppliers, franchisees, and more. They're not the only ones.

VOE 74

VOE Unstructured Data Customer Experience VOC 74

Bill Quiseng

MARCH 7, 2016

Chief Customer Fanatic and Founder, Customer Fanatix. Heather, a recovering attorney, is a customer experience consultant, trainer and speaker with proven expertise in building Voice of the Customer and Voice of the Employee cultures and acting as catalyst for customer-driven cultural & process improvements.

Social Media 115

Social Media Customer Service B2C Voice of the Employee 115

DMG Consulting

DECEMBER 7, 2021

This includes auditing and compliance functions that need to make sure employees follow the company’s rules and guidelines when interacting with customers and prospects. The legal department can capture and understand facts from the voice of the customer or the voice of the employee, to support a legal position.

Text Analytics 77

Text Analytics Contact Center Legal Artificial Intelligence 77

Confirmit

JANUARY 15, 2020

In this video, business leaders in the Market Research, Customer Experience, and Employee Engagements worlds talk about their experience of working with Confirmit. They highlight Confirmit's deep expertise across Voice of the Customer and Market Research, and discuss how Confirmit helps them to reach their objectives.

Pharmaceutical 52

Pharmaceutical Manufacturing Voice of the Employee Voice of the Customer 52

Confirmit

SEPTEMBER 25, 2017

That, by any benchmark, is a serious Voice of the Customer undertaking! In fact, when I say “Voice of the Customer”, what I mean on this occasion is Voice of the Parent. If you think you work in an industry where Voice of the Customer is a bit tricky – take a look at this case study.

CX 51

CX Voice of the Employee Transportation Education 51

Confirmit

MARCH 6, 2018

But true Voice of the Customer programs that drive business change and improve customer experiences are still something very special. Voice of the Customer Voice of the Employee Market Research Product Innovation Company Best Practices. Stand out from the crowd! Surveys are everywhere!

Voice of the Employee 61

Voice of the Employee Voice of the Customer Innovation CX 61

Confirmit

JANUARY 2, 2019

Voice of the Customer Voice of the Employee Market Research Company. I fully expect that the market landscape will continue to evolve rapidly throughout 2019 and into 2020. It’s going to be a fascinating time – bring it on!

CX 64

CX Voice of the Employee Gaming Voice of the Customer 64

Confirmit

APRIL 26, 2017

Voice of the Customer Voice of the Employee Market Research Company. We are looking forward to providing the children with a fun, interactive and informative day. Be sure to check our Twitter and Instagram for updated throughout the day… #COUNTONME!

Entertainment 68

Entertainment Construction Voice of the Employee Gaming 68

RateMyService

NOVEMBER 22, 2021

Identify moments of truth Rosebella identified key moments of truth through customer journey mapping and used our survey platform to capture the Voice of the Customer. Surveys were also used to capture Voice of the Employee.

Sentiment Analysis 52

Sentiment Analysis Customer Journey Map CX Voice of the Employee 52

Confirmit

MARCH 16, 2020

Now in its 15 th year, the Confirmit ACE Awards are open to clients to recognize their commitment to listening to the Voice of the Customer , and also their achievements in Employee Experience. If your organization’s EX is evolving, the Employee Experience category is for you! Enter here – good luck!

Voice of the Employee 52

Voice of the Employee Voice of the Customer Technology Technology 52

Confirmit

MARCH 5, 2017

Confirmit Horizons™ Version 20 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. Voice of the Customer Voice of the Employee Market Research.

Voice of the Employee 40

Voice of the Employee Voice of the Customer 40

Confirmit

JANUARY 9, 2018

Confirmit Horizons™ Version 23 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. Voice of the Customer Voice of the Employee Market Research Factsheets. Download the factsheet to learn more.

Voice of the Employee 40

Voice of the Employee Voice of the Customer 40

Confirmit

JANUARY 9, 2018

Confirmit Horizons™ Version 23 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. Voice of the Customer Voice of the Employee Market Research Factsheets. Download the factsheet to learn more.

Voice of the Employee 40

Voice of the Employee Voice of the Customer 40

Confirmit

APRIL 26, 2017

Voice of the Customer Voice of the Employee Market Research Company. So far, the only sticky point was having to answer Chloe’s inevitable big-sister questions of “Do we HAVE to bring Emma along… ?” ” To which the answer, of course, was yes!

Voice of the Employee 58

Voice of the Employee Voice of the Customer 58

Confirmit

MARCH 6, 2017

Video is a rich data source that allows you to gather powerful, qualitative insights into the behavior, attitude and opinions of the participants in your Market Research studies or feedback programs, whether they are for Voice of the Customer (VoC) or Voice of the Employee (VoE).

VOE 40

VOE Voice of the Employee VOC Voice of the Customer 40

Confirmit

FEBRUARY 28, 2018

Confirmit’s Discovery Analytics is an easy-to-use solution that helps analysts interact with, explore, and visualize data collected from Voice of the Customer, Voice of the Employee, and Market Research programs. Voice of the Customer Voice of the Employee Market Research Factsheets.

Voice of the Employee 40

Voice of the Employee Voice of the Customer 40

Confirmit

MARCH 5, 2017

Effectively managing hierarchies is imperative for quality and integrity of data collection and reporting for most Voice of the Customer, Voice of the Employee, and Market Research programs. Voice of the Customer Voice of the Employee Market Research.

Voice of the Employee 40

Voice of the Employee Voice of the Customer 40

PeopleMetrics

SEPTEMBER 17, 2015

In a past job, my superiors were excited about what they called the “elephant-and-rider metaphor.” It comes from psychologist Jonathan Haidt’s 2006 book, The Happiness Hypothesis , and it compares your emotional, automatic mental processes to an elephant—lumbering, inflexible, and massive. And your rational mind?

Customer Experience 120

Customer Experience Construction Start-ups Voice of the Employee 120

Confirmit

FEBRUARY 22, 2017

Corporations conducting Voice of the Customer/Voice of the Employee surveys and Market Researchers often struggle with declining survey response rates and low respondent engagement. Voice of the Customer Voice of the Employee Market Research Webinars Best Practices.

Voice of the Employee 40

Voice of the Employee Voice of the Customer 40

Confirmit

DECEMBER 18, 2016

There’s definitely a move from Market Research businesses and for companies running Voice of the Customer programs to deliver projects that use good design. Voice of the Customer Voice of the Employee Market Research Company.

Voice of the Employee 56

Voice of the Employee Voice of the Customer Start-ups Sales 56

Confirmit

JANUARY 21, 2021

Voice of the Customer Voice of the Employee Market Research Best Practices. We look forward to receiving your submissions. Confirmit ? ConfirmitACEAwards. Ensure to email your completed entry to ACESubmissions@confirmit.com by the end of day on 17th March 2021.

Voice of the Employee 52

Voice of the Employee Voice of the Customer CX 52

Confirmit

MARCH 17, 2020

Voice of the Customer Voice of the Employee Market Research Company. We appreciate your understanding at this time, and are committed to ensuring that we remain the trusted partner you have come to expect. Stay well, and thank you for your continued support.

Voice of the Employee 52

Voice of the Employee Voice of the Customer Customer Service 52

Confirmit

NOVEMBER 28, 2017

This report, Extend The Customer Experience To The Employee Experience, October 2017, Forrester, outlines the role that CX professionals can play in developing exceptional employee experiences in the context of their in-flight CX programs and how to raise it as a priority.

Customer Experience 45

Customer Experience Voice of the Employee Voice of the Customer CX 45

Confirmit

JULY 10, 2017

Voice of the Customer Voice of the Employee Market Research Company. Both the technology and the people were a great fit and the fact that so many of the Pulse Train team are here is a great testament to that. It was a brilliant idea then – and it still is now.

Text Analytics 61

Text Analytics Voice of the Employee Start-ups Voice of the Customer 61

Confirmit

MARCH 6, 2017

Confirmit Voices is a 5-stage customer engagement model that gives you the power to: Listen to the Voice of the Customer (and/or the Employee), Integrate that voice with existing data to generate powerful insight, Take action that will deliver real business change.

Voice of the Employee 40

Voice of the Employee Voice of the Customer 40

Confirmit

JANUARY 16, 2020

Quickly close the loop with individual dissatisfied customers leveraging powerful Action Management or orchestrate and monitor larger, more strategic action initiatives with Action Planner. is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs.

Unstructured Data 52

Unstructured Data Artificial Intelligence Close the Loop Sentiment Analysis 52

Confirmit

MARCH 6, 2017

Leading organizations around the globe rely on Confirmit to transform customer feedback into better business results. Our Professional Services and Consulting team provides expert assistance in designing effective Voice of the Customer programs, helping clients significantly impact business performance for more than a decade.

Voice of the Employee 40

Voice of the Employee Voice of the Customer Touchpoint Customer Feedback 40

Confirmit

JUNE 6, 2018

It is tightly integrated with Confirmit Horizons, our comprehensive, multichannel Voice of the Customer (VoC), Voice of the Employee (VoE), and Market Research platform, so you can easily combine structured data from surveys with the depth of insight and unprecedented level of detail available only in open-ended feedback.

VOE 40

VOE Text Analytics Structured Data Voice of the Employee 40

Confirmit

MARCH 5, 2017

The competitive landscape means you need to provide outstanding customer experiences to stay ahead. A solid Voice of the Customer program will help you understand what customers demand from you and how to meet those demands while helping your organization improve processes to support regulatory compliance.

Compliance 40

Compliance Voice of the Employee Voice of the Customer Business Growth 40

Confirmit

FEBRUARY 11, 2020

A safe bet in most cases is the Voice of the Customer category (unless you’re running an employee program – in which case it’s Employee Experience for you). Voice of the Customer Voice of the Employee Quick Guides. Business Impact is the one for you. Know an unsung hero?

Voice of the Employee 52

Voice of the Employee B2B Voice of the Customer Innovation 52