PeopleMetrics

AUGUST 25, 2015

If you want to figure out how to retain customers and find new ones, listening to the Voice of the Customer is a necessary step. Listening to the Voice of the Employee works in a similar way, but from an internal perspective. It helps you understand whether your crew is engaged in their work and understands your direction.

Voice of the Employee 95

Voice of the Employee Voice of the Customer Customer Experience Management Customer Experience 95

PeopleMetrics

FEBRUARY 6, 2015

Regularly listening and sharing feedback from employees across departments and between levels is an excellent way to build stronger internal working relationships and, as Henry Ford said, move from coming together to truly working together for mutual success.

Voice of the Employee 85

Voice of the Employee Customer Experience Net Promoter Score Text Analytics 85

PeopleMetrics

MARCH 2, 2015

Motivating Employees Employee Experience Engaged Employees Employee Alignment Retaining Employees Customer Experience Strategy Voice of the Employee Customer-Centric Culture Customer Experience Culture Navigator' Gary had a long night ” by star5112 , CC BY-SA 2.0. Huey " by wsilver , CC BY 2.0.

Voice of the Employee 106

Voice of the Employee Start-ups Customer Satisfaction Customer Experience 106

Beyond Philosophy

APRIL 17, 2015

Both members of this marriage have a voice. The Voice of the Customer (VOC) refers to the feedback you get regarding a Customer’s expectations and their experience with your organization. The Voice of the Employee (VOE) refers to how employees participate in the decisions at your organization.

VOE 148

VOE VOC CX CEM 148

PeopleMetrics

MARCH 13, 2015

Customer Experience Motivating Employees Closed Loop Feedback Employee Experience Engaged Employees Customer Experience Strategy Voice of the Employee Customer-Centric Culture' " by loozrboy , CC BY-SA 2.0. Meerkats " by Ronnie Macdonald , CC BY 2.0.

Customer Experience 109

Customer Experience Close the Loop Net Promoter Score Voice of the Employee 109

Execs In The Know

MAY 18, 2021

Using Research — Research is most valuable when used in combination with program data — things like Voice of the Customer data, and even Voice of the Employee data. Benchmarking research can also be useful for understanding core metrics. This helps create greater relevancy for different types of research.

Voice of the Employee 92

Voice of the Employee Voice of the Customer Sports CX 92

Lumoa

OCTOBER 31, 2021

Forsta offers scalable Voice of the Customer (VoC), Voice of the Employee (VoE), and survey options, from quick polls to advanced data collection, that fuel actionable insights in real-time.

VOE 78

VOE VOC Unstructured Data Artificial Intelligence 78

PeopleMetrics

NOVEMBER 17, 2014

A great way to do this is to source every available perspective on the employee’s performance, and include details in the conversation that make suggested improvements crystal clear. That’s where Voice of the Customer (VOC) and Voice of the Employee (VOE) programs can help you in the coaching opportunity of a performance review.

Voice of the Customer 59

Voice of the Customer VOE VOC Voice of the Employee 59

Callminer

JULY 18, 2019

Hear how through emotion you can gain actionable insights to better your Voice of the Customer and Voice of the Employee programs. Join us at our next webinar in this AI series, Sweet Emotion: Measuring Emotion for Better Experiences. Join us August 14th.

Machine Learning 140

Machine Learning ML Artificial Intelligence Actionable Insights 140

CX Accelerator

FEBRUARY 12, 2018

It’s also important to capture the employee’s voice as employees have very valuable data to share. The voice of the employee is such an underutilized tool to help drive customer experience improvement. So while you’re getting the feedback, you’re understanding underlying emotions as well.

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Unstructured Data 140

CX Accelerator

JANUARY 25, 2019

The real-time, actionable data generated will run laps around any traditional yearly employee survey. In addition to surveys and reports, the anonymous feedback portal within OfficeVibe works great as a Voice of The Employee (VoE) tool.

CX 140

CX VOE Artificial Intelligence Voice of the Employee 140

Callminer

JULY 15, 2019

The Voice of the Customer (VoC) and Voice of the Employee (VoE) captured with speech analytics offers a rich resource for CX insight across the customer journey. Watch this webinar with guest Forrester Research’s Ian Jacobs as we discuss all sorts of AI aspects: Register for 1pm EST / 10am PST Session.

Artificial Intelligence 28

Artificial Intelligence Contact Center Machine Learning VOE 28

CX Journey

JULY 9, 2015

Voice of the Customer (VoC) is structured and unstructured data from solicited and unsolicited feedback; I'll also add behavioral/purchase data here, as well as anything else we know about the customer. Voice of the Partner (VoP) includes similar data formats from and about your partners, including suppliers, franchisees, and more.

VOE 74

VOE Unstructured Data Customer Experience VOC 74

Bill Quiseng

MARCH 7, 2016

Heather, a recovering attorney, is a customer experience consultant, trainer and speaker with proven expertise in building Voice of the Customer and Voice of the Employee cultures and acting as catalyst for customer-driven cultural & process improvements. Chief Customer Fanatic and Founder, Customer Fanatix.

Social Media 115

Social Media Customer Service B2C Voice of the Employee 115

Confirmit

APRIL 29, 2020

An Employee Experience (EX) management platform adapts to a rapidly changing reality by providing the right insights to leaders and line managers at the right time, and is flexible enough to form the foundation of an employee listening program for large, complex enterprises. Voice of the Employee Featured Webinars.

Voice of the Employee 52

Voice of the Employee 52

DMG Consulting

DECEMBER 7, 2021

This includes auditing and compliance functions that need to make sure employees follow the company’s rules and guidelines when interacting with customers and prospects. The legal department can capture and understand facts from the voice of the customer or the voice of the employee, to support a legal position.

Text Analytics 77

Text Analytics Contact Center Legal Artificial Intelligence 77

Execs In The Know

MARCH 25, 2022

In the WFH hybrid environment, organizations successfully expand the corporate culture beyond the office walls to include and engage remote employees focus on several leading practices. Here is a list of key activities for consideration: Invest in programs that actively collect and listen to the voice of the employee.

Voice of the Employee 98

Voice of the Employee Technology Technology Start-ups 98

Confirmit

MARCH 12, 2019

From Confirmit’s perspective, we’re there to talk Customer Experience , insights, Voice of the Employee and anything to do with bringing together data to help businesses make better decisions. Voice of the Customer Voice of the Employee Market Research Company Best Practices. We’d love to see you!

Voice of the Employee 56

Voice of the Employee Social Media B2C Voice of the Customer 56

Confirmit

JANUARY 2, 2019

Voice of the Customer Voice of the Employee Market Research Company. I fully expect that the market landscape will continue to evolve rapidly throughout 2019 and into 2020. It’s going to be a fascinating time – bring it on!

CX 64

CX Voice of the Employee Gaming Voice of the Customer 64

Confirmit

APRIL 26, 2017

Voice of the Customer Voice of the Employee Market Research Company. We are looking forward to providing the children with a fun, interactive and informative day. Be sure to check our Twitter and Instagram for updated throughout the day… #COUNTONME!

Entertainment 68

Entertainment Construction Voice of the Employee Gaming 68

Confirmit

SEPTEMBER 25, 2017

Cognita is also implementing a Voice of the Employee program for staff and a Voice of the Pupil initiative so there’ll certainly be more to hear from this team! Voice of the Employee Best Practices. It’s a real lesson in how best practices can be applied in new ways and new places. Check back then!

CX 51

CX Voice of the Employee Transportation Education 51

RateMyService

NOVEMBER 22, 2021

Identify moments of truth Rosebella identified key moments of truth through customer journey mapping and used our survey platform to capture the Voice of the Customer. Surveys were also used to capture Voice of the Employee. This was visualised and shared across the business to ensure a common understanding.

Sentiment Analysis 52

Sentiment Analysis Customer Journey Map CX Voice of the Employee 52

Confirmit

APRIL 20, 2020

Voice of the Employee Featured Webinars. The implications for listening with remote workforces. What business needs prompted CSAA Insurance Group to implement a continuous listening strategy, and what their program entails. Register for the webinar today!

Voice of the Employee 52

Voice of the Employee 52

Confirmit

APRIL 3, 2020

Voice of the Employee Featured Webinars. The implications for listening with remote workforces. What business needs prompted CSAA Insurance Group to implement a continuous listening strategy, and what their program entails. Register for the webinar today!

Voice of the Employee 52

Voice of the Employee 52

Confirmit

JANUARY 15, 2020

Voice of the Customer Voice of the Employee Market Research Videos. For a more in-depth view, take a look a the 2019 ACE Awards Winners Showcase which features over 30 case studies from our partners around the world.

Pharmaceutical 52

Pharmaceutical Manufacturing Voice of the Employee Voice of the Customer 52

Confirmit

MARCH 5, 2017

Confirmit Horizons™ Version 20 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. Voice of the Customer Voice of the Employee Market Research.

Voice of the Employee 40

Voice of the Employee Voice of the Customer 40

Confirmit

JANUARY 9, 2018

Confirmit Horizons™ Version 23 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. Voice of the Customer Voice of the Employee Market Research Factsheets. Download the factsheet to learn more.

Voice of the Employee 40

Voice of the Employee Voice of the Customer 40

Confirmit

JANUARY 9, 2018

Confirmit Horizons™ Version 23 is the latest release of our award-winning software for Voice of the Customer, Voice of the Employee, and Market Research programs. Voice of the Customer Voice of the Employee Market Research Factsheets. Download the factsheet to learn more.

Voice of the Employee 40

Voice of the Employee Voice of the Customer 40

Confirmit

APRIL 26, 2017

Voice of the Customer Voice of the Employee Market Research Company. So far, the only sticky point was having to answer Chloe’s inevitable big-sister questions of “Do we HAVE to bring Emma along… ?” ” To which the answer, of course, was yes!

Voice of the Employee 58

Voice of the Employee Voice of the Customer 58

Confirmit

MARCH 6, 2017

Video is a rich data source that allows you to gather powerful, qualitative insights into the behavior, attitude and opinions of the participants in your Market Research studies or feedback programs, whether they are for Voice of the Customer (VoC) or Voice of the Employee (VoE).

VOE 40

VOE Voice of the Employee VOC Voice of the Customer 40

Confirmit

FEBRUARY 28, 2018

Confirmit’s Discovery Analytics is an easy-to-use solution that helps analysts interact with, explore, and visualize data collected from Voice of the Customer, Voice of the Employee, and Market Research programs. Voice of the Customer Voice of the Employee Market Research Factsheets.

Voice of the Employee 40

Voice of the Employee Voice of the Customer 40

Confirmit

MARCH 5, 2017

Effectively managing hierarchies is imperative for quality and integrity of data collection and reporting for most Voice of the Customer, Voice of the Employee, and Market Research programs. Voice of the Customer Voice of the Employee Market Research.

Voice of the Employee 40

Voice of the Employee Voice of the Customer 40

Confirmit

FEBRUARY 22, 2017

Corporations conducting Voice of the Customer/Voice of the Employee surveys and Market Researchers often struggle with declining survey response rates and low respondent engagement. Voice of the Customer Voice of the Employee Market Research Webinars Best Practices.

Voice of the Employee 40

Voice of the Employee Voice of the Customer 40

Execs In The Know

FEBRUARY 29, 2024

Example: A technology company implemented asynchronous messaging to improve productivity and cut costs but failed to capture Voice of the Employee (VoE) feedback before scaling it across its service delivery network. Performance and morale declined as agents struggled to navigate between chat windows and messaging threads.

CX Transformation 99

CX Transformation CX VOE AI 99

Confirmit

APRIL 8, 2020

Voice of the Employee Featured Webinars. Measurement approaches that can help uncover solutions to these challenges, and track the effectiveness of changes. What tools can be put in place to facilitate these approaches and take action on what’s discovered.

Voice of the Employee 52

Voice of the Employee Technology Technology 52

Confirmit

MARCH 6, 2018

Voice of the Customer Voice of the Employee Market Research Product Innovation Company Best Practices. If you have any questions, just contact the ACE Awards team ( ACEAwards@Confirmit.com ) who’ll be happy to help. The deadline is March 29 th – time to get started!

Voice of the Employee 61

Voice of the Employee Voice of the Customer Innovation CX 61

Confirmit

NOVEMBER 14, 2019

EJ Sieracki, Senior Director, Voice of the Employee at Confirmit. Watch this webinar to find out how you can effectively prove the ROI of Employee Experience, and demonstrate the company-wide benefits focusing on your employees. Voice of the Employee Webinars.

Voice of the Employee 40

Voice of the Employee 40