Taylor Reach Group

JUNE 12, 2020

When I left my position as Customer Service Director of a firm in Cheyenne, Wyoming, I received a number of letters of thanks including one, from Deb, that still inspires me. Of the many skills required of me in more than 25 years of running large contact centers, one of the most critical has been the ability to remember employee names.

Contact Center 134

Contact Center Customer Service 134

Beyond Philosophy

MARCH 5, 2015

Here is an excellent example of separating the “what,” weather delay in Denver that leaves passengers stranded on the runway in Wyoming for hours, from the “how,” having pizza delivered, so passengers don’t have to starve while they wait. Southwest Attacks Its Late Problem Head-on with Its Customers.

Net Promoter Score 132

Net Promoter Score Transportation CEM Customer Retention 132

Chip Bell

NOVEMBER 13, 2018

Their 2018 grand prize winner was Steve Mattheis who made an amazing photo of a Great Gray Owl in Wyoming with a Nikon D850 camera. This is the magazine of the National Audubon Society, the oldest conservation organization in the world for the protection of birds. The story behind how he made the shot was fascinating.

Hospitality 64

Hospitality Hospitality Transportation Innovation 64

Lightico

MARCH 23, 2022

What are the advantages of becoming an MGA? Knowledge – Most MGAs have years of experience working within the insurance industry. As such, they have a competitive advantage, since they know what it takes to succeed in this field.

Retail 52

Retail Innovation Sales Customer Service 52

Taylor Reach Group

SEPTEMBER 15, 2017

Cheyenne, Wyoming is high plains desert, getting only 12 inches of rain a year. That kind of stuff happens to centers in Tornado Alley and Key West, not where you are. Don’t be so sure—there are many kinds of disasters and any one of them could visit your center today. It was the last place you’d expect a flood.

Contact Center 83

Contact Center Customer Relationship Management CRM Customer Relationship 83

Qualtrics

MARCH 20, 2019

So, we rented a U-Haul and drove all the way out from Chicago (I’d heard Wyoming is a windy place but you definitely need to feel it to believe it). I convinced Samantha to come visit with me and she ended up falling in love with it just like me!

Education 34

Education 34

Qualtrics

OCTOBER 24, 2019

Bonus: From the top of Powder Mountain, you can look out over 4 states: Utah, Idaho, Wyoming and Nevada. Known as “Pow Mow” by its fans, its devotees come back repeatedly for its quiet slopes and chilled atmosphere. Distance from X4: Around 30 mins by car, 28 miles southeast.

Start-ups 24

Start-ups 24