SurveySensum

DECEMBER 24, 2024

. * Source: G2 review, Oct 08, 2024 Considering these drawbacks, lets talk about the best alternatives to SurveyMonkey in the market that will meet your business needs and goals more accurately. 10 Best Qualtrics Competitors and Alternatives in 2025 3. Best Features Survey creation via Artificial Intelligence.

Sentiment Analysis 52

Sentiment Analysis NPS AI Start-ups 52

DMG Consulting

MARCH 13, 2025

AI is not the answer to every CX challenge; it provides intelligent automation tools that should be deployed strategically to improve business operations, functions, processes, and workflows. Any AI initiative is only as good as the data used to support it. AI is not a silver bullet.

Contact Center 48

Contact Center AI Artificial Intelligence CX 48

SurveySensum

DECEMBER 27, 2024

Vertice Within any business operation, time is of the essence. With smart technology, many businesses have been able to streamline their processes, by reducing manual tasks and enhancing efficiency through automation. A KMS like eGain is worthwhile in laying the foundations for well-informed decision-making.

Technology 52

Technology Technology Artificial Intelligence CX 52

Comm100

DECEMBER 16, 2024

24/7 Availability and Global Reach Automation provides uninterrupted support, catering to customers in different time zones and extending service hours beyond traditional business operations. Heres our full guide on how you can take your customer service automation strategy to the next level in 2025: 1.

Customer Service 52

Customer Service Sentiment Analysis AI Social Media 52

Lumoa

FEBRUARY 9, 2023

Artificial Intelligence Artificial Intelligence (AI) is still the same old good AI, but now it’s brought to the customer experience field. According to Finance Digest , 95% of customer interactions will be managed with AI by 2025. upselling to the most loyal customers) Process changes (e.g.

Net Promoter Score 167

Net Promoter Score Customer Experience B2C Social Media 167

Zendesk

DECEMBER 1, 2020

Digital transformation isn’t just about “bringing efficiency to outdated business operations” or “reducing operational costs.” Implementing digital tools like artificial intelligence (AI) to free employees to focus on tasks requiring creativity, problem-solving, and more human skills. That’s table stakes.

AI 98

AI Technology Technology Artificial Intelligence 98

SugarCRM

APRIL 13, 2023

This exacts significant costs on businesses, leading to reduced sales and higher turnover, which impact overall revenue. The rise of ChatGPT has put generative artificial intelligence (AI) and AI more broadly into the spotlight. Where Does Generative AI Come in?

Sales 26

Sales Artificial Intelligence Predictive Analytics AI 26