Aquire

JANUARY 6, 2022

percent from 2021 to 2028, and reach a whopping $24.4 billion by 2028, according to Meticulous Research. It’s already gained huge traction, but it’s set to get even more popular. The video conferencing market is expected to grow at a compound annual growth rate of 15.5 billion by 2027.

Customer Service 98

Customer Service Social Media Technology Technology 98

Customer Think

JANUARY 28, 2024

trillion by 2028. Two years after the pandemic, brick-and-mortar shopping is back in business. Last year, offline retailer stores experienced a very healthy 6% growth, and Forrester now predicts that offline retail sales in the U.S. will reach $4.2 With physical retail back, stores are becoming very different from what they once were.

Retail 52

Retail Sales Technology Technology 52

CSAT.AI

MARCH 15, 2023

Gen X is set to outnumber Boomers by 2028 and already make up 62% worldwide business leaders. Diversity, inclusion, racial justice and gender equality also factor into many of their purchasing decisions. Brands benefit from transparent, authentic and realistic presentation when connecting with Gen X.

Sentiment Analysis 100

Sentiment Analysis Gaming Technology Technology 100

CSAT.AI

MAY 5, 2022

through 2028. Chat Bot Evolution. Bots are here to stay. In 2020 the estimated value of the chatbot market worldwide was already 430.9 million USD with yearly compound growth expected to be 24.9% There is a bot for almost everything now. As funny as some bot fails are, a bad bot poses a threat to your company’s reputation when it fails.

Customer Service 88

Customer Service AI CX Customer Expectations 88

Aquire

APRIL 26, 2021

percent from 2021 to 2028. By 2022, 70 percent of white-collar workers will interact with conversational platforms daily. Gartner ). The global chatbot market size was estimated at $430.9 million in 2020 and is expected to expand at a compound annual growth rate (CAGR) of 24.9 GrandView Research ). Juniper Research ).

Customer Experience 111

Customer Experience Real Estate Healthcare AI 111

Aquire

JANUARY 6, 2022

The chatbot market is expected to grow nearly 25 percent by 2028 thanks to enterprise business use. Chat transcripts and surveys provide data to better understand your customers’ queries and pain points. That way, you can identify areas to improve your customer experience. . Common ecommerce chatbot use cases.

Social Media 98

Social Media Artificial Intelligence Retail AI 98

Aquire

JANUARY 24, 2022

percent from 2021 to 2028. By 2022, 70 percent of white-collar workers will interact with conversational platforms daily. Gartner ). The global chatbot market size was estimated at $430.9 million in 2020 and is expected to expand at a compound annual growth rate (CAGR) of 24.9 GrandView Research ). Juniper Research ).

Real Estate 98

Real Estate Healthcare AI Artificial Intelligence 98

Aquire

NOVEMBER 17, 2021

percent annually from 2021 to 2028. It has been years since Gartner first reported that most companies started competing primarily on CX. And, even now, the global CX market size is still expected to grow 17.5 This is good news. Because customer service is the only area where you can gain a competitive advantage regardless of size or market.

Retail 98

Retail Customer Experience B2C Omnichannel 98

Gainsight

NOVEMBER 2, 2023

and is expected to surpass $1b in value by 2028. Achieve Speed and Scale With Gen AI for Content Creation The global AI writing assistant software market continues to explode. In fact, it’s growing at a compound annual growth rate (CAGR) of 14.2% The explosion of ChatGPT is shining an even brighter light on the technology.

AI 52

AI Education Engineering Start-ups 52

Hodusoft

NOVEMBER 22, 2023

By 2028, it is expected to reach USD 34570.73 during the forecast period 2022-2028. BPOs , also popular as outsourcing customer service companies specialize in handling customer queries in real-time through voice, email, chat, telephone, social media, and various other channels. million, with a compound annual growth rate (CAGR) of 7.5%

Contact Center 52

Contact Center Omnichannel Compliance Social Media 52

Zendesk

JUNE 16, 2021

billion by 2028. These tools are often at the top of the list of potential business solutions. The ERP software market is expected to reach $78.41 billion by 2026 , while the global CRM market size is estimated to reach $96.5

CRM 59

CRM Real Estate Manufacturing Construction 59

Hodusoft

OCTOBER 19, 2023

million by 2028; it is likely to record a CAGR of 7.5% from 2023 to 2028. BPOs offer a comprehensive range of services, including but not limited to customer support and sales. As per a report , the customer care BPO market is estimated to rise from US$22,598.82 million in 2022 to US$34, 570.73

Contact Center 52

Contact Center Predictive Analytics Non-Profits Customer Satisfaction 52

VOZIQ

APRIL 26, 2022

That` is why it is part of the fast-growing computer and IT industry with a 12% occupational growth between 2018 and 2028. Universities that offer modern computer science training highlight AI as one of the top future-focused fields today.

AI 40

AI Machine Learning Artificial Intelligence Sentiment Analysis 40

Hodusoft

MARCH 3, 2022

between 2021-2028 as per Grand View Research. As businesses realize the many benefits of call center software , it is no surprise that the call center software market valued at $20.5 billion in 2020 is expected to grow at a CAGR of 21.1%

E-commerce 52

E-commerce Social Media Omnichannel Healthcare 52

Ameyo Callversations

OCTOBER 27, 2021

billion in 2028. The CRM software market is one of the largest and fastest-growing markets in the world. Here’s something to ponder: The global CRM market is projected to grow from $58.04 billion in 2021 to $128.97 Fortune Business Insights 2020 ).

CRM 52

CRM Social Media Customer Relationship Management Sales 52

Gainsight

OCTOBER 10, 2023

by 2028, up from $6.8b There’s no question: AI is on fire. In North America alone , total revenues from the artificial intelligence market are expected to reach $128.8b That’s an increase of more than 1,700%.

Education 52

Education AI Artificial Intelligence Healthcare 52

SurveySensum

SEPTEMBER 5, 2024

from 2021 to 2028. Customers also expect 24/7 omnichannel access to customer support, which has encouraged banks to invest heavily in digital infrastructures and technical integrations to support this operational advancement. In fact, the global digital banking market size is expected to grow at a CAGR of 8.3%

Close the Loop 52

Close the Loop Customer Experience Omnichannel Machine Learning 52

Ameyo Callversations

MAY 23, 2022

billion by 2028 as PR Newswire. Indeed, the advancement of predictive dialer software has proved to be beneficial in the enhancement of several companies’ outbound calling strategies. The market size of predictive dialers is estimated to reach nearly $12.19 What is a Predictive Dialer?

Contact Center 52

Contact Center Government Start-ups Sales 52

Hodusoft

MARCH 21, 2024

from 2021 to 2028. In response to constant technological advancements and changing global trends, the BPO industry has evolved into a significant player in the global economy. As per a report , the global BPO market size was valued at $221.5 billion in 2019 and is expected to grow at a CAGR of 7.4%

Omnichannel 52

Omnichannel Contact Center Social Media CX 52

Hodusoft

MAY 17, 2024

million by 2028. As per a report released by Business Research Insights, the global CTI software market size is estimated to grow at a compound annual growth rate (CAGR) of 17.8 percent from USD 2071.7 million in 2022 to USD 5547.4 How Does CTI Work?

Contact Center 52

Contact Center CRM Compliance Customer Relationship Management 52

SurveySensum

JULY 12, 2023

users by 2028. Neglecting Mobile-Friendliness According to a statistics report on “Smartphone Mobile Network Subscription Worldwide” by Statista , in 2022, the number of smartphone users reached 6.6 billion worldwide and is expected to exceed 7.8 Neglecting this point can result in a poor user experience, leading to lower response rates.

Double-Barreled Question 52

Double-Barreled Question Retail Customer Feedback Touchpoint 52

SurveySensum

JULY 12, 2023

users by 2028. Neglecting Mobile-Friendliness According to a statistics report on “Smartphone Mobile Network Subscription Worldwide” by Statista , in 2022, the number of smartphone users reached 6.6 billion worldwide and is expected to exceed 7.8 Neglecting this point can result in a poor user experience, leading to lower response rates.

Double-Barreled Question 52

Double-Barreled Question Retail Customer Feedback Touchpoint 52

Aquire

JANUARY 27, 2022

percent from 2021 to 2028. Leverage chatbots and other automations. The global chatbot market size was estimated at $430.9 million in 2020 and is expected to expand at a compound annual growth rate (CAGR) of 24.9 This points to the broader trend of automation playing an increasingly important role in enhancing the customer experience. .

Customer Satisfaction 52

Customer Satisfaction Social Media Omnichannel Net Promoter Score 52

SurveySensum

NOVEMBER 7, 2023

billion by 2028. Ubiquity of Mobile Devices: Mobile devices have become integral to our lives. Statista states that the number of smartphone mobile network subscriptions worldwide reached almost 6.4 billion in 2022, and is forecast to exceed 7.7 Customer Expectations: Customers have high expectations for the mobile experiences they encounter.

Customer Experience 52

Customer Experience E-commerce Start-ups Social Media 52

SurveySensum

OCTOBER 5, 2023

billion users by 2028. Neglecting Mobile Responsiveness Based on Statista’s report titled “Smartphone Mobile Network Subscriptions Worldwide,” in 2022, the global smartphone user count reached 6.6 billion, with projections indicating a growth to over 7.8

Customer Satisfaction 52

Customer Satisfaction Sales Start-ups Construction 52

ProProfs

DECEMBER 22, 2021

billion in 2028 at a CAGR of 18.7%. What started as a teaching machine resembling a typewriter in the early 1920s, LMS tools have become a must-have platform for businesses and educational institutions everywhere. In fact: The LMS market is projected to grow from USD 13.38 billion in 2021 to USD 44.49

Education 52

Education Compliance Non-Profits E-commerce 52

Hodusoft

JULY 17, 2024

15% Annual Growth in American CX Market (Grandview Research) As per a report released by Grandview Research, the American CX market is projected to grow 15 percent every year from 2021 to 2028. Organizations must keep this in mind and design their CX initiatives accordingly.

Non-Profits 52

Non-Profits CX Customer Service Contact Center 52

1 to 1

FEBRUARY 10, 2025

Gartner predicts that by 2028, 33% of enterprise software applications will include agentic AI , compared to less than 1% in 2024, enabling 15% of day-to-day work decisions to be made autonomously. Agentic AI is designed to conduct more complex actions than machine learning or generative AI, with minimal human supervision.

AI 26

AI Machine Learning CRM Compliance 26

1 to 1

JANUARY 17, 2025

Social commerce is expected to nearly double between now and 2028, to $137 billion in retail sales, according to data presented by Emarketer. But even without TikTok Shop in the picture domestically, social selling was top of mind for many brands especially those looking to reach Millennial and Gen Z shoppers. In 2025, 37% of U.S.

Retail 26

Retail Social Media AI Technology 26