Retently

JULY 3, 2024

For example, Net Promoter Score (NPS) surveys ask open-ended questions to understand why customers gave a certain rating. or “What can we improve on to make your experience better?” – This invites constructive feedback and suggestions for improvement, providing direct insights into areas needing attention.

Sentiment Analysis 142

Sentiment Analysis Customer Satisfaction Customer Feedback Start-ups 142

Zendesk

MARCH 31, 2021

In a poorly constructed survey, the customer only repeats their frustration, which is the result of a problem—it isn’t the problem itself. If a workaround is slowing down response time, for example, that provides more meaningful, actionable insight. CSAT score. NPS, or net promoter score.

Customer Feedback 95

Customer Feedback VOC Social Media Net Promoter Score 95

Lumoa

JANUARY 24, 2024

CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t). Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Large volumes of qualitative data turn into actionable insights.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

Retently

OCTOBER 28, 2024

Provide Meaningful Feedback Feedback is essential for employee development, but it needs to be constructive and specific. By offering actionable insights, you empower employees to set clear goals and foster a sense of purpose. Effective feedback should be balanced, acknowledging both the strengths and areas for growth.

Net Promoter Score 78

Net Promoter Score Start-ups Structured Data Construction 78

SurveySensum

JUNE 5, 2024

Pros Generates detailed and actionable feedback reports. Provides clear, actionable insights Cons Less streamlined templates Lack of question types Pricing The basic plan starts at $99/month. Inform all participants about the process, objectives, and the importance of honest and constructive feedback. G2 Review : 4.0/5

Construction 52

Construction Start-ups Text Analytics Net Promoter Score 52

SurveySensum

JULY 19, 2024

These biased questions not only skew the data but also waste a valuable opportunity to gather actionable insights. Don’t worry with free consultation from our top CX expert, you get implementation help along with how to analyze your data effectively to extract actionable insights. Let’s find out.

Double-Barreled Question 52

Double-Barreled Question Actionable Insights Text Analytics NPS 52

SurveySensum

AUGUST 12, 2024

Address Negative Review Constructively: Apologize for any issues they encountered and offer a solution or explanation. Also, you can use a robust customer feedback tool to dive deeper into the customer’s insights. This reinforces their positive experience and encourages others to share similar reviews.

Social Media 52

Social Media Start-ups Text Analytics Customer Satisfaction 52

SurveySensum

FEBRUARY 14, 2024

Having the right tool is essential as it enables effective collection and utilization of employee feedback, turning it into actionable insights for exceptional employee experience that directly impacts business growth. ” — That’s where the right employee feedback tool comes into play.

Close the Loop 52

Close the Loop Outlook Start-ups Text Analytics 52

SurveySensum

NOVEMBER 11, 2021

Retently helps you effectively measure customer satisfaction, get relevant client feedback that you can work on, limit customer churn, and convert detractors into promoters. It is an ideal tool for measuring and improving customer satisfaction and loyalty through Net Promoter Score surveys. Best features. Flexible to use.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

InteractionMetrics

APRIL 10, 2025

Net Promoter Score (NPS) Surveys NPS surveys measure loyalty with one question: Would you recommend us? Managers get actionable insights to improve their style, and employees feel empowered knowing their voice matters. Manager Feedback Surveys Good managers shape great teams.

Customer Satisfaction 40

Customer Satisfaction Net Promoter Score Healthcare Innovation 40

SurveySensum

DECEMBER 22, 2023

Make it clear that feedback should be honest and constructive, and the purpose is to improve services rather than create undue pressure on customers. Shep Hyken – I’ve had people ask me to give them a high score because, according to them, if I don’t, they could lose their jobs.

NPS 52

NPS Gaming Education Customer Satisfaction 52