Intercom, Inc.

AUGUST 18, 2021

There’s a good reason that the seemingly simple Net Promoter Score (NPS) has become a ubiquitous, revered statistic in modern business – this single number is viewed as a measure of customer loyalty, a way to benchmark competitive performance, and has been proven to correlate with revenue growth (hence the popularity).

NPS 232

NPS Net Promoter Score Customer Loyalty Start-ups 232

Lumoa

APRIL 7, 2022

Net Promoter Scores are always an interesting topic of conversation, and industry NPS benchmarks even more so. A Net Promoter Score (NPS) is a metric used to measure customer loyalty and satisfaction. An NPS is calculated by subtracting the percentage of detractors from the percentage of promoters.

NPS 78

NPS Net Promoter Score CEM Customer Satisfaction 78

Lumoa

JANUARY 24, 2024

CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t). Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Large volumes of qualitative data turn into actionable insights.

Text Analytics 78

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 78

SurveySensum

JUNE 5, 2024

Pros Generates detailed and actionable feedback reports. Provides clear, actionable insights Cons Less streamlined templates Lack of question types Pricing The basic plan starts at $99/month. Inform all participants about the process, objectives, and the importance of honest and constructive feedback. G2 Review : 4.0/5

Construction 52

Construction Start-ups Text Analytics Net Promoter Score 52

Zendesk

MARCH 31, 2021

In a poorly constructed survey, the customer only repeats their frustration, which is the result of a problem—it isn’t the problem itself. If a workaround is slowing down response time, for example, that provides more meaningful, actionable insight. CSAT score. NPS, or net promoter score.

Customer Feedback 95

Customer Feedback VOC Social Media Net Promoter Score 95

SurveySensum

JULY 19, 2024

These biased questions not only skew the data but also waste a valuable opportunity to gather actionable insights. Don’t worry with free consultation from our top CX expert, you get implementation help along with how to analyze your data effectively to extract actionable insights. Let’s find out.

Double-Barreled Question 52

Double-Barreled Question Actionable Insights Text Analytics NPS 52

SurveySensum

AUGUST 12, 2024

Address Negative Review Constructively: Apologize for any issues they encountered and offer a solution or explanation. Also, you can use a robust customer feedback tool to dive deeper into the customer’s insights. This reinforces their positive experience and encourages others to share similar reviews.

Social Media 52

Social Media Start-ups Text Analytics Customer Satisfaction 52