Retently

MARCH 11, 2024

Constructive feedback is key to improvement, and post-event survey questions are thus the perfect tools to understand attendee experience and measure event success. They capture their joys, frustrations, and valuable insights. “How How would you describe your overall experience at the event?” “Was

Event Planning 97

Event Planning Construction Start-ups Customer Feedback 97

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Moreover, their teams will help you with WHEN to launch WHICH survey at WHICH touchpoint.

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

FEBRUARY 20, 2024

Take advantage of different types of surveys at different touchpoints of the customer journey. Optimize your Customer Journey The customer journey includes multiple touchpoints and interactions that can be optimized to improve the journey and customer experience. How? – By creating customer personas and customer journey mapping.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

SurveySensum

FEBRUARY 20, 2024

Take advantage of different types of surveys at different touchpoints of the customer journey. Optimize your Customer Journey The customer journey includes multiple touchpoints and interactions that can be optimized to improve the journey and customer experience. How? – By creating customer personas and customer journey mapping.

Customer Satisfaction 52

Customer Satisfaction Social Media Touchpoint Omnichannel 52

SurveySensum

JANUARY 12, 2024

This article aims to provide actionable insights into humanizing customer feedback processes. They apply the input as a catalyst for constructive change rather than just gathering it. Create Customer Journey Maps for Seamless Experiences Develop comprehensive customer journey maps to understand touchpoints and pain points.

Customer Feedback 52

Customer Feedback Customer Journey Map Social Media Sentiment Analysis 52

SurveySensum

MARCH 15, 2024

One-On-One CX Consultation Additionally, the tool offers a dedicated CX consultant who provides end-to-end support and guidance – from creating surveys to analyzing them and deriving actionable insights from them – to achieve your business goals. It offers approaches for custom surveys, such as branching and skip logic.

Text Analytics 52

Text Analytics NPS Outlook CX 52

InteractionMetrics

APRIL 10, 2025

Touchpoint-Specific Surveys These mini-check-ins occur at key moments, like a delivery or renewal. Tracking satisfaction across multiple touchpoints helps you fix issues and boost consistency. Managers get actionable insights to improve their style, and employees feel empowered knowing their voice matters.

Customer Satisfaction 40

Customer Satisfaction Net Promoter Score Healthcare Innovation 40

InteractionMetrics

MAY 28, 2019

Remove leading statements, skewed scales, double-barreled questions, and other subjective constructs. This is crucial because experiences are comprised of multiple touchpoints and personas. Make sure you can drill down and filter your results by key elements e.g., product, touchpoint, or associate. This leads to action.

Mystery Shopping 40

Mystery Shopping Double-Barreled Question Unstructured Data Non-Profits 40

SurveySensum

NOVEMBER 22, 2024

website integrations, unlimited surveys, unlimited users, unlimited touchpoints, and unlimited questions. InMoment InMoment is yet another effective Qualtrics alternative that converts KPIs and metrics into actionable insights, extracts data-driven action plans, and helps businesses take prioritized action that impacts their bottom line.

Text Analytics 52

Text Analytics Sentiment Analysis NPS Actionable Insights 52

Intercom

DECEMBER 2, 2024

It’s also worth noting that modern AI agents’ ability to draw from multiple sources, like pricing pages, technical documentation, and product guides, enables them to construct richer, more comprehensive answers than traditional support tools. Queries spread across multiple turns.

AI 81

AI Start-ups Customer Service Legal 81