Retently

JUNE 16, 2024

Using technology and smart question structuring, such as survey logic features and pre-testing, can streamline the survey process, cater to different devices, and significantly improve the collection of actionable insights. What Are Bad Survey Questions? Fix : “How do you feel about the new office layout?”

Double-Barreled Question 120

Double-Barreled Question Start-ups Construction Customer Service 120

SurveySensum

OCTOBER 21, 2024

Bad survey questions not only waste valuable opportunities to learn but can also mislead you into making poor decisions. In this blog post, we’ll cover what are bad survey questions, how to spot them, get examples, and offer tips to fix them for more accurate, actionable insights from your customers.

Double-Barreled Question 52

Double-Barreled Question Customer Feedback Actionable Insights Start-ups 52

SurveySensum

JULY 19, 2024

If you are focused on creating the best customer experience you know the importance of gathering authentic customer feedback and how it is important for taking the right action. These biased questions not only skew the data but also waste a valuable opportunity to gather actionable insights.

Double-Barreled Question 52

Double-Barreled Question Actionable Insights Text Analytics NPS 52

InteractionMetrics

MAY 28, 2019

Here’s my shot at a definition: Customer Listening is a research-driven discipline that requires an open, curious, and scientific state of mind. It seeks concrete insights to improve the customer experience and it explores customer successes, friction points, and missed opportunities. Now, on to the 5 standards….

Mystery Shopping 40

Mystery Shopping Double-Barreled Question Unstructured Data Non-Profits 40

InteractionMetrics

APRIL 13, 2024

Nix double-barreled questions. These questions ask about two separate issues in one question. This muddles your data and obscures the information you need to improve the customer experience. Don’t ask customers irrelevant questions. ” asks about two behaviors in one sentence.

Double-Barreled Question 52

Double-Barreled Question Customer Survey Construction Start-ups 52

InteractionMetrics

MAY 1, 2025

It will nag rather than invite, and worst of all, wont gather actionable insights and KPIs. This is different from double-barreled questions (which well cover shortly). Here, were talking about maintaining focus across the full survey, so every question fits together in a coherent, logical order.

Double-Barreled Question 52

Double-Barreled Question Start-ups Actionable Insights Close the Loop 52