SurveySensum

OCTOBER 21, 2024

Surveys can provide us with so much insight into what your customers want and are thinking, but they can become a liability if the questions asked are flawed. Biased or poorly framed questions. Customer feedback is hard to come by, so when you do get it, every response counts. What Are Bad Survey Questions?

Double-Barreled Question 52

Double-Barreled Question Customer Feedback Actionable Insights Start-ups 52

SurveySensum

JULY 19, 2024

If you are focused on creating the best customer experience you know the importance of gathering authentic customer feedback and how it is important for taking the right action. However, the integrity of this feedback is highly dependent on your survey design. What are Biased Survey Questions? “

Double-Barreled Question 52

Double-Barreled Question Actionable Insights Text Analytics NPS 52

InteractionMetrics

MAY 28, 2019

Qualtrics, the dominant survey software platform defines Customer Listening as, “a term that describes your customer’s feedback about their experiences”. That definition (while prevalent among customer feedback discourse) omits the crux of what Customer Listening is. Customer Listening: A Better Definition.

Mystery Shopping 40

Mystery Shopping Double-Barreled Question Unstructured Data Non-Profits 40