Actionable Insights, Customer Satisfaction and Double-Barreled Question

Fixing Survey Bias: Identifying and Avoiding Biased Survey Questions

SurveySensum

JULY 19, 2024

A poorly crafted survey with biased questions becomes a liability as it can lead to biased responses, misinterpretation of data, and ultimately leads to misguided business decisions. These biased questions not only skew the data but also waste a valuable opportunity to gather actionable insights. Let’s find out.

Double-Barreled Question

Double-Barreled Question Actionable Insights Text Analytics NPS

From a Data Die-Hard: How to Write Good Survey Questions

InteractionMetrics

APRIL 13, 2024

Nix double-barreled questions. These questions ask about two separate issues in one question. Surveys have become so ubiquitous that you might get more data by conducting customer interviews, examining contact center conversations, or asking questions by email without linking to a survey or a form.

Double-Barreled Question

Double-Barreled Question Customer Survey Construction Start-ups

Tech Customer Success

Fixing Survey Bias: Identifying and Avoiding Biased Survey Questions

From a Data Die-Hard: How to Write Good Survey Questions

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